Pas de résultat
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country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"fr\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"fr\" name=\"language\"\n type=\"radio\" >\n FRANÇAIS\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"nl\"\n class=\"country__list__button country__list__button--active\">\n <input class=\"hidden-radio\" value=\"nl\" name=\"language\"\n type=\"radio\" checked=\" checked\">\n NEDERLANDS\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"pl\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"pl\" name=\"language\"\n type=\"radio\" >\n 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class=\"hidden-radio\" value=\"pl\" name=\"language\"\n type=\"radio\" >\n POLSKI\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"ru\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"ru\" name=\"language\"\n type=\"radio\" >\n РУССКИЙ\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"es\" >\n ESPAÑOL\n </option>\n\n <option value=\"pl\" >\n POLSKI\n </option>\n\n <option value=\"ru\" >\n РУССКИЙ\n </option>\n\n"},"EE":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"ru\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"ru\" name=\"language\"\n type=\"radio\" >\n РУССКИЙ\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"ru\" >\n РУССКИЙ\n </option>\n\n"},"ES":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"es\"\n class=\"country__list__button country__list__button--active\">\n <input class=\"hidden-radio\" value=\"es\" name=\"language\"\n type=\"radio\" checked=\" checked\">\n ESPAÑOL\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option 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class=\"country__list__button country__list__button--active\">\n <input class=\"hidden-radio\" value=\"it\" name=\"language\"\n type=\"radio\" checked=\" checked\">\n ITALIANO\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"it\" selected=\"\">\n ITALIANO\n </option>\n\n"},"KZ":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"ru\"\n class=\"country__list__button country__list__button--active\">\n <input class=\"hidden-radio\" value=\"ru\" name=\"language\"\n type=\"radio\" checked=\" checked\">\n РУССКИЙ\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"ru\" selected=\"\">\n РУССКИЙ\n </option>\n\n"},"LB":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"fr\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"fr\" name=\"language\"\n type=\"radio\" >\n FRANÇAIS\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"fr\" >\n FRANÇAIS\n </option>\n\n"},"LT":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"ru\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"ru\" name=\"language\"\n type=\"radio\" >\n РУССКИЙ\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"ru\" >\n РУССКИЙ\n </option>\n\n"},"LU":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"de\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"de\" name=\"language\"\n type=\"radio\" >\n DEUTSCH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"fr\"\n class=\"country__list__button country__list__button--active\">\n <input class=\"hidden-radio\" value=\"fr\" name=\"language\"\n type=\"radio\" checked=\" checked\">\n FRANÇAIS\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"it\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"it\" name=\"language\"\n type=\"radio\" >\n ITALIANO\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"de\" >\n DEUTSCH\n </option>\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"fr\" selected=\"\">\n FRANÇAIS\n </option>\n\n <option value=\"it\" >\n ITALIANO\n </option>\n\n"},"LV":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"ru\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"ru\" name=\"language\"\n type=\"radio\" >\n РУССКИЙ\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"ru\" >\n РУССКИЙ\n </option>\n\n"},"MD":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"ru\"\n class=\"country__list__button country__list__button--active\">\n <input class=\"hidden-radio\" value=\"ru\" name=\"language\"\n type=\"radio\" checked=\" checked\">\n РУССКИЙ\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"ru\" selected=\"\">\n РУССКИЙ\n </option>\n\n"},"ME":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"ru\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"ru\" name=\"language\"\n type=\"radio\" >\n РУССКИЙ\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"ru\" >\n РУССКИЙ\n </option>\n\n"},"MK":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n"},"MT":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n"},"NL":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"nl\"\n class=\"country__list__button country__list__button--active\">\n <input class=\"hidden-radio\" value=\"nl\" name=\"language\"\n type=\"radio\" checked=\" checked\">\n NEDERLANDS\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"pl\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"pl\" name=\"language\"\n type=\"radio\" >\n POLSKI\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"nl\" selected=\"\">\n NEDERLANDS\n </option>\n\n <option value=\"pl\" >\n POLSKI\n </option>\n\n"},"NO":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"es\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"es\" name=\"language\"\n type=\"radio\" >\n ESPAÑOL\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"pl\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"pl\" name=\"language\"\n type=\"radio\" >\n POLSKI\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"ru\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"ru\" name=\"language\"\n type=\"radio\" >\n РУССКИЙ\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"es\" >\n ESPAÑOL\n </option>\n\n <option value=\"pl\" >\n POLSKI\n </option>\n\n <option value=\"ru\" >\n РУССКИЙ\n </option>\n\n"},"PL":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"pl\"\n class=\"country__list__button country__list__button--active\">\n <input class=\"hidden-radio\" value=\"pl\" name=\"language\"\n type=\"radio\" checked=\" checked\">\n POLSKI\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"ru\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"ru\" name=\"language\"\n type=\"radio\" >\n РУССКИЙ\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"pl\" selected=\"\">\n POLSKI\n </option>\n\n <option value=\"ru\" >\n РУССКИЙ\n </option>\n\n"},"PT":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"es\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"es\" name=\"language\"\n type=\"radio\" >\n ESPAÑOL\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"fr\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"fr\" name=\"language\"\n type=\"radio\" >\n FRANÇAIS\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"pt\"\n class=\"country__list__button country__list__button--active\">\n <input class=\"hidden-radio\" value=\"pt\" name=\"language\"\n type=\"radio\" checked=\" checked\">\n PORTUGUÊS\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"ru\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"ru\" name=\"language\"\n type=\"radio\" >\n РУССКИЙ\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"es\" >\n ESPAÑOL\n </option>\n\n <option value=\"fr\" >\n FRANÇAIS\n </option>\n\n <option value=\"pt\" selected=\"\">\n PORTUGUÊS\n </option>\n\n <option value=\"ru\" >\n РУССКИЙ\n </option>\n\n"},"RO":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"it\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"it\" name=\"language\"\n type=\"radio\" >\n ITALIANO\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"it\" >\n ITALIANO\n </option>\n\n"},"RS":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"ru\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"ru\" name=\"language\"\n type=\"radio\" >\n РУССКИЙ\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"ru\" >\n РУССКИЙ\n </option>\n\n"},"RU":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"ru\"\n class=\"country__list__button country__list__button--active\">\n <input class=\"hidden-radio\" value=\"ru\" name=\"language\"\n type=\"radio\" checked=\" checked\">\n РУССКИЙ\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"ru\" selected=\"\">\n РУССКИЙ\n </option>\n\n"},"SE":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"es\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"es\" name=\"language\"\n type=\"radio\" >\n ESPAÑOL\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"pl\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"pl\" name=\"language\"\n type=\"radio\" >\n POLSKI\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"ru\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"ru\" name=\"language\"\n type=\"radio\" >\n РУССКИЙ\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"es\" >\n ESPAÑOL\n </option>\n\n <option value=\"pl\" >\n POLSKI\n </option>\n\n <option value=\"ru\" >\n РУССКИЙ\n </option>\n\n"},"SI":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"de\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"de\" name=\"language\"\n type=\"radio\" >\n DEUTSCH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"de\" >\n DEUTSCH\n </option>\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n"},"SK":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"de\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"de\" name=\"language\"\n type=\"radio\" >\n DEUTSCH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"ru\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"ru\" name=\"language\"\n type=\"radio\" >\n РУССКИЙ\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"de\" >\n DEUTSCH\n </option>\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"ru\" >\n РУССКИЙ\n </option>\n\n"},"TR":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"de\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"de\" name=\"language\"\n type=\"radio\" >\n DEUTSCH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"fr\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"fr\" name=\"language\"\n type=\"radio\" >\n FRANÇAIS\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"tr\"\n class=\"country__list__button country__list__button--active\">\n <input class=\"hidden-radio\" value=\"tr\" name=\"language\"\n type=\"radio\" checked=\" checked\">\n TÜRKÇE\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"ru\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"ru\" name=\"language\"\n type=\"radio\" >\n РУССКИЙ\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"de\" >\n DEUTSCH\n </option>\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"fr\" >\n FRANÇAIS\n </option>\n\n <option value=\"tr\" selected=\"\">\n TÜRKÇE\n </option>\n\n <option value=\"ru\" >\n РУССКИЙ\n </option>\n\n"},"UA":{"renderedTemplate":"\n\n<ul class=\"country__list country__list--languages\">\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"en\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"en\" name=\"language\"\n type=\"radio\" >\n ENGLISH\n </label>\n </li>\n \n <li class=\"country__list__item\">\n <label scope=\"languageSelector\" value=\"ru\"\n class=\"country__list__button \">\n <input class=\"hidden-radio\" value=\"ru\" name=\"language\"\n type=\"radio\" >\n РУССКИЙ\n </label>\n </li>\n \n</ul>\n","renderedTemplateMobile":"\n\n\n <option value=\"en\" >\n ENGLISH\n </option>\n\n <option value=\"ru\" >\n РУССКИЙ\n </option>\n\n"}}
Cookie de navigation
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Cookies fonctionnels
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Cookies analytiques
Ces cookies sont utilisés afin d’élaborer des analyses statistiques sur les modalités de navigation des usagers de notre site. Guess traite les résultats de ces analyses de manière anonyme et à des fins exclusivement statistiques, uniquement si le fournisseur de services utilise des cookies connexes au navigateur utilisé ou sur d’autres appareils employés pour naviguer sur le site. Le site utilise des services de tiers qui, de manière totalement indépendante, installent leurs propres cookies.
Cookies de marketing et de profilage propres et de tierces parties
Ces cookies, installés à partir de notre site internet et de tierces parties, sont dédiés à la création de profils relatifs à l'utilisateur afin d'envoyer des messages commerciaux qui sont en accord avec les préférences manifestées pendant la visite ou pour améliorer votre expérience de navigation: pendant que vous naviguez sur notre site, ces cookies permettent de vous présenter des produits susceptibles de vous intéresser ou similaires à ceux que vous avez visualisés.Pour l'utilisation de tels cookies, le consentement de l'utilisateur est requis. C'est possible de gérer les cookies de profilage, même en changeant l'éventuel consentement donné précédemment pour leur emploi à partir des paramètres du navigateur (voir la section "Comment puis-je désactiver les cookies et gérer mes préférences ?"). Les cookies de tierces parties sont ceux envoyés par des sociétés tierces. Dans certains cas les cookies de tierces parties permettent de vous offrir notre gamme commerciale sur d'autres sites web affiliés (retargeting). Sur les cookies de tierces parties nous n'avons aucun contrôle et nous ne pouvons ni les installer directement, ni les effacer. Les informations récoltées avec les cookies tiers sont entièrement controlées par des sociétés tierces selon ce qui est décrit dans les différentes politique de confidentialité, que vous pouvez trouver dans les liens indiqués dans le tableau qui suit.
Cookie di Social Network
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Cookies techniques de navigation
Cookies techniques de fonctionnement
Cookies analytiques
2 ans
Cookie interne
30 minutes
Cookie interne
2 ans
Cookie tiers
180 jours
Cookie interne
Nom du cookie
Propriétaire
Finalité
Durée
Type
_hjFirstSeen
Hotjar / GUESS
Le cookie est paramétré de façon à ce qu’Hotjar puisse suivre le début du parcours de l’utilisateur pour un nombre total de sessions. Il ne contient aucune information identifiable.
30 minutes
Cookie interne
_GRECAPTCHA
Google / GUESS
Google reCAPTCHA installe un cookie nécessaire (_GRECAPTCHA) lorsqu’il est exécuté dans le but de fournir son analyse de risque.
6 mois
Cookie tiers
dwsid
Demandware / GUESS
Cookie de système de gestion de session associé à la plateforme d’e-Commerce Demandware.
Session
Cookie interne
dwanonymous_*
ID aléatoire pour identifier un client non inscrit ou un client qui ne s’est pas encore identifié indépendamment de la session. Par exemple, il est utilisé pour suivre le panier et les activités de commande, ainsi qu’à des fins d’analyse. Il n’est pas utilisé pour toute activité survenant après que le client s’inscrit sur un compte. L’* dans le nom du cookie est une valeur unique pour le site.
180 jours
Cookie interne
__cf_bm
Cloudflare / GUESS
Cloudflare installe le cookie __cf_bm sur les dispositifs qui accèdent aux sites du Client et qui sont protégés par Bot Management ou Bot Fight Mode. Le cookie __cf_bm est nécessaire pour le bon fonctionnement de ces solutions de bot.
30 minutes
Cookie interne
Guess.Locale
.guess.eu / GUESS
Pas de description
1 an
Cookie interne
C
.adform.net / GUESS
Identifie si le navigateur de l’utilisateur accepte les cookies.
1 – Les cookies sont autorisés
3 – Refuser
"Si C = 1 - 60 jours
Si C = 3 - 3650 jours"
Cookie interne
1500.vst
www.guess.eu / GUESS
Cookie technique crypté
1 mois
Cookie interne
d
.quantserve.com / GUESS
Le cookie suit des informations anonymes sur la façon dont les visiteurs utilisent le site Internet.
3 mois
Cookie tiers
Nom du cookie
Propriétaire
Finalité
Durée
Type
__cq_uuid
Demandware / GUESS
Ce nom de cookie est associé au logiciel de suivi d’activité Predictive Intelligence utilisé sur les sites créés sur la plateforme d’e-commerce Demandware. Il permet le suivi d’utilisateurs anonymes ou identifiés pour mesurer et améliorer la performance, et supporte également la personnalisation du contenu du site. Ce cookie stocke un identifiant d’utilisateur aléatoire et unique.
1 an 1 mois
Cookie interne
__cq_dnt
Demandware / GUESS
Indique que le navigateur n’accepte pas le suivi CC Einstein pour ce site. Commerce Cloud le dépose avec chaque page de réponse sur la base de la valeur de l’attribut de session TrackingAllowed correspondant. La valeur de ce cookie correspond toujours à celle du cookie Storefront dw_dnt*.
1 an
Cookie interne
dw_dnt*
Demandware / GUESS
Contrôle JavaScript côté client pour les fonctions de suivi de Commerce Cloud (Analytics, Einstein, et ActiveData). Commerce Cloud le dépose avec chaque page de réponse sur la base de la valeur de l’attribut de session TrackingAllowed correspondant. La valeur de ce cookie correspond toujours à celle du cookie Einstein __cq_dnt.
Session en cours
Cookie interne
__cq_seg
Demandware / GUESS
Contient des attributs inférés de propension à l’achat et d’autres attributs de segment utilisés dans le tri prédictif.
30 jours
Cookie interne
consentTracking
GUESS
Utilisé pour arrêter d’afficher la bannière de cookies une fois que le client les accepte.
1 an
Cookie interne
Zemanta zuid
Zemanta / GUESS
Contient l'identifiant de l'utilisateur anonyme. Utilisé pour suivre les actions des utilisateurs, telles que les clics sur les recommandations
1 year
Third-party
Zemanta zcl
Zemanta / GUESS
Contient des informations sur le clic de l'identifiant pour l'attribution des conversions.
30 minutes
Third-party
Zemanta zpb
Zemanta / GUESS
Contient des informations sur le clic de l'identifiant pour l'attribution des conversions.
1 day
Third-party
Nom du cookie
Propriétaire
Finalité
Durée
Type
_gid
Google Analytics / GUESS
Installé par Google Analytics, utilisé pour distinguer les utilisateurs.
1 jour
Cookie interne
_gat_UA-24567194-3
Google Analytics / GUESS
Il s’agit d’un type de modèle de cookie déposé par Google Analytics, pour lequel le modèle de l’élément figurant dans le nom contient le numéro d’identification du compte ou du site Internet auquel il est relié. Il s’agit d’une variation du cookie _gat qui est utilisée pour limiter le nombre de données enregistrées par Google sur les sites Internet à fort volume de trafic.
1 minute
Cookie interne
_ga
Google Analytics / GUESS
Ce nom de cookie est associé à Google Universal Analytics - qui est une mise à jour significative du service analytique plus communément utilisé de Google. Ce cookie est utilisé pour distinguer des utilisateurs uniques, en attribuant un nombre généré de façon aléatoire en tant qu’identifiant client. Il est intégré à chaque demande de page sur un site et utilisé pour calculer les données de visiteur, de session et de campagne pour les rapports analytiques des sites.
_gat_UA-24567194-1
Google Analytics / GUESS
Il s’agit d’un type de modèle de cookie déposé par Google Analytics, pour lequel le modèle de l’élément figurant dans le nom contient le numéro d’identification du compte ou du site Internet auquel il est relié. Il s’agit d’une variation du cookie _gat qui est utilisée pour limiter le nombre de données enregistrées par Google sur les sites Internet à fort volume de trafic.
1 minute
Cookie interne
_gat
Google Analytics / GUESS
Utilisé pour accélérer le taux de demande - en limitant la collecte des données sur les sites à fort trafic.
1 minute
Cookie interne
sid
Google Analytics / GUESS
Contient des enregistrements cryptés et signés numériquement de l’utilisateur d’un identifiant de compte Google et l’heure de connexion la plus récente. La combinaison de ces cookies nous permet de bloquer de nombreux types d’attaques, comme des tentatives de vol de contenus de formulaires soumis dans le cadre de services Google.
Session
Cookie interne
_ga_*
Google Analytics / GUESS
Utilisé pour stocker et compter les pages consultées
2 ans
Cookie interne
_gaexp
Google Analytics / GUESS
Utilisé pour déterminer l’inclusion d’un utilisateur dans une expérimentation et l’expiration des expérimentations dans lesquelles un utilisateur a été inclus.
90 jours
Cookie interne
utm_source
Google Analytics / GUESS
Cookie utilisé pour la gestion de certains tags présents sur GTM.
Expire immédiatement
Cookie interne
_hjid
Hotjar / GUESS
Installé par Hotjar pour stocker un unique ID d’utilisateur
1 an
Cookie interne
_hjIncludedInSessionSample
Hotjar / GUESS
Ce cookie est installé pour permettre à Hotjar de savoir si un visiteur est inclus dans l’échantillonnage de données défini par la limite de vos sessions journalières sur le site.
_hjAbsoluteSessionInProgress
Hotjar / GUESS
Le cookie est paramétré de façon à ce qu’Hotjar puisse suivre le début du parcours de l’utilisateur pour un nombre total de sessions. Il ne contient aucune information identifiable.
30 minutes
Cookie interne
yandexuid
Yandex Metrica / GUESS
Utilisé pour identifier les utilisateurs du site. Enregistre les données sur le comportement des visiteurs sur le site Internet. Il est utilisé à des fins d’analyse interne et d’optimisation du site Internet.
1 an (potentiellement plus longtemps dans certains pays)
Cookie tiers
ymex
Yandex Metrica / GUESS
Stocke des informations auxiliaires pour la performance de Yandex.Metrica : heure de création de l’ID et leurs valeurs alternatives.
1 an
Cookie tiers
_ym_isad
Yandex Metrica / GUESS
Détermine si un utilisateur a des bloqueurs de publicités
2 jours
Cookie tiers
yabs-sid
Yandex Metrica / GUESS
Utilisé pour identifier l’utilisateur sur le site Internet.
Session
Cookie tiers
_ym_uid
Yandex Metrica / GUESS
Utilisé pour identifier l’utilisateur de façon anonyme sur le site Internet.
1 an
Cookie interne
_ym_d
Yandex Metrica / GUESS
Enregistre la date de la première session de site de l’utilisateur
1 an
Cookie interne
i
Yandex Metrica / GUESS
Utilisé pour identifier les utilisateurs du site, les sources de trafic ainsi que le comportement de l’utilisateur sur les pages du site.
1 an
Cookie tiers
_ym_visorc_*
Yandex Metrica / GUESS
Permet à Session Replay de fonctionner correctement
30 minutes
Cookie interne
X-AB
sc-static.net / GUESS
Ce cookie est utilisé par l’opérateur du site dans le contexte de tests multivariés. Il s’agit d’un instrument pour combiner ou changer le contenu d’un site Internet. Cela permet au site Internet de trouver la meilleure variation / édition du site.
1 jour
Cookie tiers
dwac_
Demandware / GUESS
Stocke les données suivantes à des fins analytiques : Identifiant de session, nom de suite de rapport, identifiant client de l’acheteur, identifiant du groupe du code source (encodé), mnémonique de devise et fuseau horaire. L’* dans le nom du cookie est une valeur unique pour le site.
Current Session
Cookie interne
cqcid
Demandware / GUESS
Identifiant haché pour un client non inscrit.
Current Session
Cookie interne
cquid
Demandware / GUESS
Identifiant haché pour un client connu.
Current Session
Cookie interne
L’installation de cookies techniques et de cookies analytiques (lorsqu’ils sont comparables aux cookies techniques) est nécessaire pour garantir la bonne navigation à l’intérieur du Site et continuer à l’améliorer.
Cookies de profilageNom du cookie
Propriétaire
Finalité
Durée
Type
_gcl_au
Google Ad Sense / GUESS
Utilisé par Google AdSense pour expérimenter l’efficacité publicitaire à travers les sites Internet qui utilisent leurs services.
3 mois
Cookie interne
MUID
Bing Advertising / GUESS
Ce cookie est largement utilisé par my Microsoft en tant qu’identifiant d’utilisateur unique. Il peut être installé par des scripts Microsoft intégrés. Largement admis pour synchroniser de nombreux domaines Microsoft différents, permettant le suivi d’utilisateur.
1 an
Cookie tiers
_uetsid
Bing Advertising / GUESS
Il s’agit d’un cookie utilisé par Microsoft Bing Ads et d’un cookie de suivi. Il nous permet de nous engager avec un utilisateur qui a précédemment visité notre site Internet.
1 jour
Cookie interne
_uetvid
Bing Advertising / GUESS
Il s’agit d’un cookie utilisé par Microsoft Bing Ads et d’un cookie de suivi. Il nous permet de nous engager avec un utilisateur qui a précédemment visité notre site Internet.
16 jours
Cookie interne
_fbp
Facebook / GUESS
Utilisé par Facebook pour fournir une série de produits publicitaires comme des enchères en temps réel d’annonceurs tiers.
3 mois
Cookie tiers
IDE
Double Click / GUESS
utilisé pour offrir des publicités ciblées qui sont pertinentes pour les utilisateurs à travers le Web. Les publicités ciblées peuvent s’afficher pour les utilisateurs sur la base des visites précédentes sur un site Internet. Ce cookie est installé par DoubleClick pour déterminer si le navigateur du visiteur du site Internet supporte les cookies.
_pin_unauth
Pinterest / GUESS
Il s’agit d’un cookie internet qui regroupe les actions des utilisateurs qui ne peuvent pas être identifiés par Pinterest.
1 jour
Cookie interne
uid
Criteo / GUESS
Ce cookie fournit un identifiant d’utilisateur attribué de façon unique et généré automatiquement, et collecte les données de l’activité sur le site Internet. Ces données peuvent être envoyées à une tierce partie à des fins d’analyse et de rapport.
1 an
Cookie tiers
uuid
.cquotient.com / GUESS
Ce cookie est utilisé pour optimiser la pertinence publicitaire en collectant les données de visiteur depuis de multiples sites Internet – cet échange de données de visiteurs est normalement fourni par un centre de données tiers ou Ad-exchange.
1 an
Cookie tiers
uid
.adform.net / GUESS
Ce cookie fournit un identifiant d’utilisateur attribué de façon unique et généré automatiquement, et collecte les données de l’activité sur le site Internet. Ces données peuvent être envoyées à une tierce partie à des fins d’analyse et de rapport.
2 mois
Cookie tiers
yuidss
.yandex.ru / GUESS
Collecte des informations sur le comportement du visiteur sur de multiples sites Internet. Cette information est utilisée sur le site Internet, afin d’optimiser la pertinence de la publicité.
1 an
Cookie tiers
mc
.quantserve.com / GUESS
Ce cookie est généralement déposé par Quantserve pour suivre des informations anonymes sur la façon dont les visiteurs du site Internet utilisent le site.
1 an 1 mois
Cookie tiers
tuuid
.bidswitch.net / GUESS
Ce cookie est principalement déposé par bidswitch.net pour rendre les messages publicitaires plus pertinents pour le visiteur du site Internet.
1 an
Cookie tiers
tuuid_lu
.bidswitch.net / GUESS
Contient un identifiant de visiteur unique, qui permet à Bidswitch.com de suivre le visiteur à travers de multiples sites Internet. Cela permet à Bidswitch d’optimiser la performance de la publicité et d’assurer que le visiteur ne voit pas la même publicité à de multiples reprises.
1 an
Cookie tiers
X-AB
sc-static.net / GUESS
Ce cookie est utilisé par l’opérateur du site dans le contexte de tests multivariés. Il s’agit d’un instrument pour combiner ou changer le contenu d’un site Internet. Cela permet au site Internet de trouver la meilleure variation / édition du site.
1 jour
Cookie tiers
sc_at
Snapchat / GUESS
UUtilisé pour identifier un visiteur à travers du multiples domaines
1 an
Cookie interne
_pinterest_ct_ua
Pinterest / GUESS
Il s’agit d’un cookie internet qui regroupe les actions des utilisateurs qui ne peuvent pas être identifiés par Pinterest.
1 jour
Cookie tiers
cto_bundle
Criteo / GUESS
Présente les contenus et publicités pertinent(e)s pour l’utilisateur. Ce service est fourni par des hubs de publicité tiers, qui facilitent les enchères en temps réel pour les annonceurs.
13 mois
Cookie tiers
_fphu
Facebook / GUESS
Ce cookie est installé par Facebook pour proposer de la publicité lorsqu’ils sont sur Facebook ou une plateforme numérique alimentée par la publicité de Facebook après avoir visité ce site Internet.
1 an
Cookie interne
__ssid
.veinteractive.com / GUESS
Le domaine de ce cookie appartient à Veinteractive.com. Ce cookie contient un identifiant numérique. Il est utilisé pour identifier et collecter les informations comportementales à propos des utilisateurs des sites clients.
1 an 1 mois
Cookie tiers
0cd0f52a-3e01-41df-bc99-8c688a080cf7
.veinteractive.com / GUESS
Pas de description disponible.
1 hour
Cookie tiers
ouuid
.volvelle.tech / GUESS
Ce cookie contient un identifiant numérique anonyme. Il est utilisé pour identifier l’utilisateur dans notre système. Aucune information personnellement identifiable n’est collectée.
1 an
Cookie tiers
c
.volvelle.tech / GUESS
Ce cookie est installé par Rubicon Project. La finalité exacte de ce cookie n’est pas connue.
1 an
Cookie tiers
ouuid_lu
.volvelle.tech / GUESS
Ce cookie contient un identifiant numérique anonyme. Il est utilisé pour identifier l’utilisateur dans notre système. Aucune information personnellement identifiable n’est collectée.
1 an
Cookie tiers
_derived_epik
Pinterest / GUESS
Ce cookie est installé par la balise Pinterest, lorsqu’une correspondance est identifiée et qu’aucun cookie n’est présent, tel qu’Enhanced Match.
1 an
Cookie tiers
_uetmsclkid
Bing Advertising / GUESS
Information sur le clic d’une annonce, générée au moment du clic sur l’annonce et reliée à l’URL de la page de renvoi lorsque la fonction de marquage automatique des sessions Microsoft Click ID est activée.
fanplayr
.guess.eu / GUESS
Commande les déclencheurs de pop-up FanPlayr
1 an
Cookie interne
awin_channel
Awin / GUESS
Indique au système Awin comment traiter chaque conversion en fonction de la source du trafic.
/
Cookie interne
_scid
Snapchat / GUESS
Utilisé pour identifier un visiteur.
1 an
Cookie interne
Autoriser l’installation de cookies de profilage est facultatif. Les données personnelles seront traitées par de tels cookies uniquement sur accord préalable exprès selon les modalités précitées.
Firefox
Plus d’informations ici.
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectlocale=en-US&redirectslug=enable-and-disable-cookies-website-preferences
Cliquer sur le bouton des menus et cliquer sur Historique, puis sur Supprimer l’historique récent. Depuis le menu déroulant, Intervalle de temps à supprimer : tout sélectionner. Sélectionner Cookies et cliquer sur OK pour éliminer les cookies.
Chrome
Plus d’informations ici.
https://support.google.com/chrome/answer/95647
En haut à droite, cliquer sur Autre et Paramètres. Dans la section « Confidentialité et Sécurité », cliquer sur Cookies et autres données des sites. Cliquer sur Afficher tous les cookies et les données des sites, puis Effacer tout. Confirmer en cliquant sur Effacer tout.
Microsoft Edge
Plus d’informations ici.
https://support.microsoft.com/en-us/hub/4338813/windows-help?os=windows-10
Cliquer sur Paramètres et autres, puis sur Paramètres, Confidentialité, chercher et services. Dans Effacer les données d’exploration, sélectionner « Choisir les éléments à effacer ». Dans Période, choisir un intervalle de temps. Sélectionner « Cookies et autres données du site », puis sur « Effacer maintenant ».
Safari
Plus d’informations ici.
https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Pour effacer l’historique et les cookies, aller sur Paramètres, Safari et cliquer sur Effacer données site Internet et historique.
Conditions générales de vente
- Informations préliminaires et coordonnées
- Les présentes Conditions générales de vente (ci-après les « CG ») s’appliquent à l’ensemble des contrats de vente conclus entre GUESS EUROPE SAGL, société constituée et régie par les lois de la Confédération suisse, dont le siège social est situé à Strada Regina, 44 - 6934 Bioggio - Suisse (ci-après dénommée "GUESS") Numéro IDI CHE113.255.366IVA, qui exploite la Boutique en ligne WWW.GUESS.EU (ci-après la « Boutique en ligne »), et un client résidant en ou achetant GUESS produits par le biais de la Boutique en ligne en (ci-après le « Client »).
- Le Client est tenu de prendre connaissance des présentes CG, de les lire attentivement et de les accepter avant le placement d’une commande sur la Boutique en ligne. En conséquence, suite à l’acceptation, toute commande de produits passée sur la Boutique en ligne est soumise aux stipulations des présentes CG, dans la version disponible sur la Boutique en ligne lors de la passation d’une commande.
- Par l’acceptation des CG, le Client accepte le contenu des CG et déclare être un consommateur et acheter GUESS produits pour son usage personnel exclusivement et non pour les revendre dans le cadre d’une activité commerciale ou professionnelle de quelque nature que ce soit.
- En vue de protéger ses droits de propriété intellectuelle et sa réputation, et afin de sécuriser son réseau de distribution, GUESS se réserve le droit de limiter la quantité de produits pouvant être achetés sur la Boutique en ligne. La limite susmentionnée ne peut être imposée qu’avant l’achat des produits par le Client.
- Coordonnées :
GUESS EUROPE SAGL, Strada Regina, 44 - 6934 Bioggio – Suisse
e-mail: [email protected]
numéro de téléphone: +41 91 809 5000
Contact du Service clients: [email protected]
- Conclusion de l’accord
- Prix des produits
- Les prix des produits sont exprimés en Euro (EUR)Franc Suisse (CHF)livre sterling (GBP).
- Les prix indiqués sur la Boutique en ligne comprennent la Taxe sur la valeur ajoutée (TVA) au taux applicable au moment de la commande.
- Les prix sur la Boutique en ligne ne comprennent pas les frais d’expédition, qui sont dus par le Client. Les frais d’expédition seront ajoutés au prix total final au moment de la passation de la commande concernée, selon les tarifs d’expédition applicables indiqués sur la Boutique en ligne.
- Le paiement par le Client peut être effectué en utilisant toute option de paiement disponible sur la Boutique en ligne.
- Livraison des produits
- Les produits achetés par le Client doivent être livrés à l’adresse de livraison indiquée par le Client et située en .
- GUESS s’efforce de livrer les produits commandés dans un délai de trente (30) jours. Dans l’hypothèse où la livraison est reportée pour des motifs échappant au contrôle de GUESS, le Client est informé d’une nouvelle date de livraison.
- Droit de rétractation d’un contrat à distance
- Le Client peut se rétracter d’un contrat à distance sans donner de raison et retourner les produits achetés sur la Boutique en ligne dans un délai de 3014 jours civils à compter de la date de réception des produits commandés. En vue de respecter la période de rétractation, il suffit que le Client envoie un avis de rétractation dans le délai de 3014 jours susmentionné.
- En vue d’exercer le droit de rétractation, le Client est tenu d’informer GUESS de sa décision de se rétracter du contrat par une déclaration non équivoque. Le Client est tenu d’utiliser la procédure électronique disponible dans les sections MON COMPTE ou REMBOURSEMENT de la Boutique en ligne.
Si le Client préfère ne pas utiliser la procédure susmentionnée, il peut faire une déclaration de rétractation du contrat en utilisant le formulaire suivant, qui n’est toutefois qu’un exemple:
- GUESS est tenu d’envoyer sans délai au Client un avis de réception de l’avis de rétractation sur un support durable (par e-mail par exemple).
- Dans l’éventualité d’une rétractation du contrat, GUESS s’engage à rembourser au Client tous les paiements pertinents effectués par le Client y compris, le cas échéant, les frais d’expédition.
- Sous réserve de la clause 6 ci-dessous, le remboursement du paiement sera immédiatement ordonné par GUESS et en tout état de cause au plus tard dans les 14 jours à compter du jour où GUESS a été informé de la décision du Client d’exercer son droit de rétractation. Le délai de remboursement du montant dû au Client dépend de la banque du Client ou du fournisseur de services de paiement tiers (comme PayPal ou Klarna) et ne dépend en aucun cas de GUESS. GUESS s’engage à rembourser le paiement au Client uniquement en utilisant le moyen de paiement sélectionné par le Client lors de la transaction originale. En tout état de cause, le Client ne saurait supporter les frais liés au remboursement.
- GUESS peut retenir un remboursement jusqu’à la réception des produits ou jusqu’à ce que le Client fournisse une preuve de retour, selon la première éventualité.
- Les produits retournés doivent être expédiés à GUESS, DC10 - ul. Rabowicka 51A, 62-020 Jasin, PolandGUESS c/o GXO - Via Bazzani 5/7, 29122 Piacenza (PC) Italy en un seul envoi dans un délai de quatorze [14] jours civils à compter du jour où le Client a informé GUESS de sa rétractation du contrat. Les produits peuvent être retournés à l’aide de l’étiquette de retour générée automatiquement après avoir effectué la procédure d’enregistrement telle que décrite sur la Boutique en ligne (ou l'étiquette de retour fournie par Guess au client, ainsi que les produits commandés). Le Client peut choisir n’importe quelle méthode de retour de produits de son propre choix et supporte les frais de retour, en conséquence ; Guess offre aux Clients qui choisissent la méthode de retour de produits mise à disposition par Guess, 1 expédition de retour gratuite par mois. Il est fortement recommandé d’inclure dans le colis de retour, surtout si le Client décide d’utiliser le formulaire de rétractation, le numéro et la date de la commande, afin de permettre à Guess d’identifier l’envoi et d’effectuer la procédure de retour.
- Le droit de rétractation ne s’étend pas à la livraison de produits dans un emballage scellé qui ne peuvent être retournés pour des raisons d’hygiène ou de protection de la santé et qui ont été ouverts après la livraison.
- Le Client est responsable de toute réduction de la valeur du produit résultant de son utilisation au-delà de ce qui est nécessaire pour établir la nature, les caractéristiques et le fonctionnement du produit. Cela signifie que dans le cadre de la rétractation du contrat par le Client, GUESS est en droit de demander au Client une indemnisation pour tout dommage causé par le retour de produits utilisés (par exemple endommagés, lavés, incomplets).
- Réclamations (produits défectueux et autres cas)
- En cas de livraison de produits défectueux par GUESS, le client a droit, en vertu de la garantie légale, aux recours suivants ;
- réduction du prix ;
- remboursement du prix (résiliation du contrat) ;
- remplacement des produits défectueux ;
- réparation des produits.
- La garantie est valide pendant 2 (deux) ans à compter de la date de livraison des produits. Le Client est tenu de signaler à GUESS le défaut dans un délai de 2 mois à compter de la date de sa découverte.
- Au lieu d’une réduction du prix du produit ou d’un remboursement du prix d’achat (résolution du contrat) demandé par le Client, GUESS peut, immédiatement et sans inconvénient excessif pour le Client, remplacer les produits par les mêmes produits exempts de défauts ou réparer les produits. Les stipulations ci-dessus ne s’appliquent pas si les produits font l’objet d’une réclamation de la part du Client pour la deuxième fois.
- Si le remplacement des produits avec des produits exempts de défauts ou la réparation des produits conformément à la demande du Client est impossible ou implique des frais excessifs par rapport à la méthode proposée par GUESS, GUESS peut proposer au Client une réduction du prix des produits ou un remboursement du prix d’achat des produits (résolution du contrat).
- Pour introduire une réclamation (en raison d’un produit défectueux ou pour toute autre raison), le Client peut :
- Faire une réclamation en ligne. Pour utiliser cette option, le Client doit contacter le Service clients à l’adresse https://www.GUESS.eu/en/eu-needhelp-content.html#returns/defective-product. Le cas échéant, le personnel du Service clients peut demander des photos des produits ayant un défaut visible ou auxquels la réclamation fait référence. Le personnel du Service clients peuvent générer une étiquette pour le transporteur qui permettra au Client d’envoyer les produits faisant l’objet de réclamations à GUESS par transporteur aux frais de GUESS. GUESS recommande l’utilisation cette forme d’introduction de réclamation car elle est pratique pour le Client.
- Si le Client préfère ne pas utiliser le formulaire de réclamation susmentionné, le Client peut utiliser le formulaire suivant :
- GUESS est tenu de répondre immédiatement à la réclamation du Client, et ce au plus tard 14 jours civils à compter de sa réception. L’absence de réponse de la part de GUESS dans le délai susmentionné signifie que GUESS juge la réclamation du Client justifiée. GUESS s’engage à informer immédiatement le Client de toute lacune dans la réclamation et à lui apporter des informations sur la manière de combler lesdites lacunes.
- Dans l’éventualité où le Client, au titre de la garantie légale, réclame le remboursement ou une réduction du prix, les règles suivantes s’appliquent : à réception des produits à l’adresse suivante : GUESS, DC10 - ul. Rabowicka 51A, 62-020 Jasin, PolandGUESS c/o GXO - Via Bazzani 5/7, 29122 Piacenza (PC) Italy et dès que GUESS aura confirmé que les produits sont défectueux, GUESS s’engage à envoyer un e-mail au Client confirmant sa reconnaissance du retour des produits défectueux, à ordonner un remboursement (total ou partiel) du prix et de tous les frais d’expédition (y compris pour le retour du produit) à la banque ou au fournisseur de services de paiement tiers (comme PayPal ou Klarna) au plus tard 14 jours après la réception du remboursement. Le délai de remboursement du montant dû au Client dépend de la banque du Client ou du fournisseur de services de paiement tiers (comme PayPal ou Klarna) et ne dépend en aucun cas de GUESS.
- Dans l’éventualité où GUESS n’accepte pas la réclamation, le Client a la possibilité d’utiliser des moyens extrajudiciaires pour traiter les réclamations et les plaintes conformément à la procédure de règlement en ligne des litiges élaborée par la Commission européenne. La plateforme est disponible au lien suivant : https://ec.europa.eu/consumers/odr.
- Stipulations finales
- Dans l’éventualité où l’une quelconque des stipulations des présentes CG est invalide, illégale ou inefficace, cela n’entraîne pas la nullité totale des présentes CG. Toute stipulation inopérante doit être remplacée par une autre stipulation valide, en tenant compte de l’intention et du contenu de ladite stipulation, dans la portée et le sens autorisés par le droit applicable.
- Les présentes CG sont soumises aux lois du pays de résidence du Client. Tout litige découlant de celles-ci sera soumis à la juridiction du tribunal compétent pour le lieu de résidence du Client.
Une fois que le Client a passé une commande par le biais de la Boutique en ligne, GUESS envoie une confirmation de commande au Client par e-mail. GUESS peut choisir d’accepter, en tout ou partie, les modifications de la commande demandées par le Client , à condition que GUESS soit en mesure d’examiner la modification avant l’expédition des produits commandés au Client. Pour modifier une commande, le Client doit contacter le Service clients.
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Avis de rétractation |
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À l’attention de: GUESS EUROPE SAGL, Strada Regina, 44 - 6934 Bioggio – Suisse.
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Par le présent document, je/nous(*) notifie/notifions ma/notre rétractation du contrat de vente des produits suivants [s’agissant de la commande ci-dessous, veuillez indiquer les produits pour lesquels vous avez l’intention de vous rétracter] (*) Rayer les mentions inutiles.
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Commande nº _______ Date du contrat _____
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Prénom et nom du ou des Client(s) |
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E-mail du client ___________, adresse _______ et numéro de téléphone _______ |
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Date _______
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Signature du ou des client(s) (uniquement si le formulaire est envoyé sur papier)
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(FACULTATIF) Veuillez indiquer les raisons pour lesquelles vous vous rétractez du contrat: ___________________ |
Le formulaire rempli ci-dessus peut être envoyé par e-mail à [email protected] ou sur papier par voie postale à GUESS EUROPE SAGL - DÉPARTEMENT E-COMMERCE - Strada Regina 44, CH6934 Bioggio, Suisse.
Les articles retournés doivent être envoyés à GUESS, DC10 - ul. Rabowicka 51A, 62-020 Jasin, PolandGUESS c/o GXO - Via Bazzani 5/7, 29122 Piacenza (PC) Italy.
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Formulaire de réclamation |
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À l’attention de : GUESS Europe SAGL, Strada Regina, 44 - 6934 Bioggio - Suisse |
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Avis de réclamation donné suite au contrat de vente / produit : |
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Commande nº _______ Date de commande ________ |
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Produits [s’agissant de la commande indiquée ci-dessus, veuillez énumérer les produits défectueux (et la date de découverte du défaut) ou les autres raisons de votre réclamation] |
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Veuillez inclure les informations et les circonstances relatives à l’objet de la réclamation. |
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Veuillez inclure votre demande (exemple : options visées au paragraphe [-]) |
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Prénom et nom du Client |
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E-mail du Client ___________, adresse _____, nº de téléphone |
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Date |
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Signature du Client |
Le formulaire rempli ci-dessus peut être envoyé par e-mail à [email protected] ou sous format papier par voie postale à GUESS EUROPE SAGL - DÉPARTEMENT E-COMMERCE - Strada Regina 44, CH6934 Bioggio, Suisse.
Conditions Générales de Vente
Les termes et les conditions générales de vente qui suivent (nommés désormais “T&C” ) s’appliquent à tous les contrats de vente entre Guess Europe SAGL, société constituée et règlementée par les lois de la Confédération Helvétique, ayant son siège principal d’activité au 44, Strada Regina – 6934 Bioggio – Suisse (nommée désormais “GUESS”) IDI number CHE113.255.366IVA, qui gère le présent site web et le client qui peut résider dans n’importe quel pays dont le présent site est ou sera actif (nommé désormais le “Client”).
Le Client devra lire très attentivement les présents T&C avant d’effectuer une commande d’achat sur ce site web car les commandes d’articles effectuées sur ce site sont assujetties aux T&C.Le Client, en acceptant les présents T&C, convient et déclare d’être un consommateur et d’acheter les articles de GUESS exclusivement pour son utilisation personnelle et s’engage à ne pas les revendre dans le cadre d’une activité commerciale ou d’affaires de n’importe quelle nature. Afin de sauvegarder ses propres droits et intérêts légitimes inhérents aux marques de fabrique et associés à la valeur de mise en train consolidée de GUESS, cette dernière se réserve le droit et sera libre de réduire la quantité des articles de GUESS pouvant être achetés sur ce même site web.
Garanties
1. Les commandes effectuées par le Client seront assujetties aux normes de GUESS et ne seront acceptées et confirmées par GUESS au Client seulement après envoi d’un e-mail de confirmation. GUESS pourra selon son vouloir refuser une commande ou décider d’accepter en partie ou entièrement d’éventuelles modifications requises par le Client si elles parviennent à GUESS avant l’envoi des articles sélectionnés.
2. Si dans la commande du Client un ou plusieurs articles ne sont pas disponibles (pas seulement momentanément) GUESS ne sera pas obliger de le/les fournir ; dans cette éventualité GUESS communiquera au Client la non disponibilité de l’article commandé et lui remboursera la somme versée en paiement de cet ou ces article(s) en question.
3. L’accord de vente entre GUESS et le Client ne sera conclu qu’après la confirmation par écrit de la commande qui devra être envoyée au Client via e-mail de la part de GUESS.
4. Les prix des articles seront toujours facturés en Dollars (USD). GUESS fera tout son possible pour s'assurer que les prix indiqués sur le site Web sont corrects et à jour. Les frais d'expédition et de livraison seront à la charge du Client au moment de l'expédition de l'article demandé, conformément aux tarifs d'expédition en vigueur à ce moment-là et comme indiqué dans la section correspondante de ce site Web.
5. La livraison des articles achetés par le Client sera effectuée à l’adresse de livraison indiquée. Les frais d’expédition et les termes de livraison peuvent varier selon le pays de destination, avec une période maximum de livraison de 30 (trente) jours: au cas où la livraison serait retardée pour des raisons non dépendantes de la volonté de GUESS, le Client sera immédiatement mis au courant de la nouvelle date de livraison.
6. Le paiement sera effectué par le Client au moment de la commande par carte de crédit ou par toute autre modalité indiquée dans la relative section du site web.
7. GUESS a le droit, selon son propre vouloir, de refuser, de suspendre ou d’annuler la livraison ou encore d’accomplir n’importe quelle obligation qui lui est consentie par le contrat de vente souscrit par le Client dans le cas d’éventuelles importantes inexécutions de la part du Client de ses obligations en ce qui concerne les contrats de vente précédents ou qui sont en cours et souscrits avec GUESS.
8. Le Client pourra retourner les articles achetés sur www.guess.eu, sans devoir payer aucune sanction,d’ici 30 jours de calendrier à partir de la date de réception des articles en question.
Les frais de retour seront à la charge de GUESS. Pour plus d’information sur la procédure des retours, nous vous invitons à visiter la section dédiée aux restitutions et remboursement du site.
Le Client pourra effectivement rendre le/les articles désiré(s) si toutes les conditions suivantes sont respectées :
• les articles rendus ne doivent pas être porté, lavés ou abîmés;
• L’étiquette identificatrice du produit devra encore être attachée sur l’article ainsi que le sceau de garantie;
• Les articles devront être rendus dans leur emballage d’origine (ou tout autre emballage adapté au transport International), avec les éventuels accessoires ou manuels d’utilisation;
Les articles doivent être renvoyés à l'entrepôt indiqué sur l'étiquette de retour incluse dans le colis ou sur celle générée à l'issue du processus d'enregistrement du retour sur le site Web, en une seule livraison par le courrier et dans les trente (30) jours calendaires à être compté à compter du jour de la réception par le Client des articles concernés. Une fois les articles rendus à GUESS, le contrat de vente sera annulé à tous les effets ainsi que ses relatives obligations, droits ou revendications. Si les articles rendus à GUESS sont endommagés, GUESS aura le droit de ne pas rembourser le paiement des articles déjà effectué par le Client et de lui restituer les produits.
Dès réception des articles rendus, GUESS vérifiera si la procédure ci-dessus a été dûment respectée. Une fois confirmé les conditions des articles, GUESS enverra au Client un message via e-mail confirmant l’acceptation du retour et enverra à l’Institut de crédit ou à PayPal l’information de remboursement, correspondant au montant des articles rendus, d’ici les quatorze (14) jours qui suivent la confirmation du retour. Les délais nécessaires pour que les fonds apparaissent disponibles sur le compte du Client dépendent exclusivement de l’Institut de crédit ou de PayPal et ne sont en aucune façon sous le contrôle de GUESS. Le remboursement des sommes payées par le Client sera toujours exclusivement fait en faveur du Client qui a effectué le paiement.
Dans le cas où les conditions ci-dessus ne seront pas respectées, le Client n’aura pas le droit au remboursement de la somme payé à Guess; cependant, le Client aura le droit, à ses propres risques et à ses propres frais, de se faire réexpédier l’article, à la seule condition que si le Client ne demande pas la restitution de l’article, GUESS aura alors le droit de ne pas le restituer ainsi que la somme reçue en paiement du tel article.
9. A l’exception de ce qui est déclaré au point 10 suivant, le Client aura le droit à une garantie de 2 (deux) ans à partir de la date de réception pour d’éventuels défauts des articles achetés sur www.guess.eu, à condition que le défaut soit signalé à GUESS d’ici 2 (deux) mois à partir du moment de cette même vérification. Toute demande reçue outre ce laps de temps ne sera pas prise en considération.
Pour plus de détails sur la procédure des retours, nous vous invitons à visiter la rubrique dédiée aux restitutions et remboursements du site.
Dès réception de l’article défectueux et après avoir vérifié que l’article ne satisfait pas les standards de qualité, GUESS enverra au Client un message via e-mail confirmant l’acceptation de l’article défectueux et enverra à l’Institut de crédit ou à PayPal l’information de remboursement, correspondant au montant des articles rendus, d’ici les quatorze (14) jours qui suivent la confirmation du retour. Les délais nécessaires pour que les fonds apparaissent disponibles sur le compte du Client dépendent exclusivement de l’Institut de crédit ou de PayPal et ne sont en aucune façon sous le contrôle de GUESS. Le remboursement des sommes payées par le Client sera toujours exclusivement fait en faveur du Client qui a effectué le paiement.
10. LES RENSEIGNEMENTS ET LE MATERIEL CONTENUS DANS CE SITE SONT “EN L'ETAT” ET SANS AUCUNE GARANTIE, AUSSI BIEN EXPRIMEE QU’IMPLICITE. www.guess.eu DECLINE TOUTE RESPONSABILITE EN CE QUI CONCERNE LES GARANTIES DE COMMERCIABILITE OU D’APTITUDE A UN BUT DETERMINE A PARTIR DU MOMENT OU CELA EST PERMIS PAR LES LOIS EN VIGUEUR.
11. Si une ou plusieurs dispositions des présents T&C devaient résulter néant, annulable, illégale ou inefficace, cela ne comporterait pas l’inefficacité totale des T&C. La (les) disposition(s) inefficace(s) sera (seront) substituée(s) par une autre (d’autres) norme(s) valable(s), dans laquelle (lesquelles) on tiendra compte de l’intention et des contenus de cette dernière (ces dernières) tout en respectant la règlementation en vigueur.
12. Les présents T&C sont assujettis aux lois suisses. D’éventuelles controverses qui pourraient surgir seront déférées à la seule juridiction du Tribunal compétent de la ville de Lugano (Suisse).
N. du T. “As is” est un mot légal qui n’est pas traduisible utilisé pour exclure des garanties implicites dans la vente du produit.
Conditions générales de vente
- Informations préliminaires et coordonnées
- Les présentes Conditions générales de vente (ci-après les « CG ») s’appliquent à l’ensemble des contrats de vente conclus entre GUESS EUROPE SAGL, société constituée et régie par les lois de la Confédération suisse, dont le siège social est situé à Strada Regina, 44 - 6934 Bioggio - Suisse (ci-après dénommée "GUESS") Numéro IDI CHE113.255.366IVA (UID CODE FR251023_11WBQK), qui exploite la Boutique en ligne WWW.GUESS.EU (ci-après la « Boutique en ligne »), et un client résidant en ou achetant GUESS produits par le biais de la Boutique en ligne en (ci-après le « Client »).
- Le Client est tenu de prendre connaissance des présentes CG, de les lire attentivement et de les accepter avant le placement d’une commande sur la Boutique en ligne. En conséquence, suite à l’acceptation, toute commande de produits passée sur la Boutique en ligne est soumise aux stipulations des présentes CG, dans la version disponible sur la Boutique en ligne lors de la passation d’une commande.
- Par l’acceptation des CG, le Client accepte le contenu des CG et déclare être un consommateur et acheter GUESS produits pour son usage personnel exclusivement et non pour les revendre dans le cadre d’une activité commerciale ou professionnelle de quelque nature que ce soit.
- En vue de protéger ses droits de propriété intellectuelle et sa réputation, et afin de sécuriser son réseau de distribution, GUESS se réserve le droit de limiter la quantité de produits pouvant être achetés sur la Boutique en ligne. La limite susmentionnée ne peut être imposée qu’avant l’achat des produits par le Client.
- Coordonnées :
GUESS EUROPE SAGL, Strada Regina, 44 - 6934 Bioggio – Suisse
e-mail: [email protected]
numéro de téléphone: +41 91 809 5000
Contact du Service clients: [email protected]
- Conclusion de l’accord
- Prix des produits
- Les prix des produits sont exprimés en Euro (EUR).
- Les prix indiqués sur la Boutique en ligne comprennent la Taxe sur la valeur ajoutée (TVA) au taux applicable au moment de la commande.
- Les prix sur la Boutique en ligne ne comprennent pas les frais d’expédition, qui sont dus par le Client. Les frais d’expédition seront ajoutés au prix total final au moment de la passation de la commande concernée, selon les tarifs d’expédition applicables indiqués sur la Boutique en ligne.
- Le paiement par le Client peut être effectué en utilisant toute option de paiement disponible sur la Boutique en ligne.
- Livraison des produits
- Les produits achetés par le Client doivent être livrés à l’adresse de livraison indiquée par le Client et située en .
- GUESS s’efforce de livrer les produits commandés dans un délai de trente (30) jours. Dans l’hypothèse où la livraison est reportée pour des motifs échappant au contrôle de GUESS, le Client est informé d’une nouvelle date de livraison.
- Droit de rétractation d’un contrat à distance
- Le Client peut se rétracter d’un contrat à distance sans donner de raison et retourner les produits achetés sur la Boutique en ligne dans un délai de 3014 jours civils à compter de la date de réception des produits commandés. En vue de respecter la période de rétractation, il suffit que le Client envoie un avis de rétractation dans le délai de 3014 jours susmentionné.
- En vue d’exercer le droit de rétractation, le Client est tenu d’informer GUESS de sa décision de se rétracter du contrat par une déclaration non équivoque. Le Client est tenu d’utiliser la procédure électronique disponible dans les sections MON COMPTE ou REMBOURSEMENT de la Boutique en ligne.
Si le Client préfère ne pas utiliser la procédure susmentionnée, il peut faire une déclaration de rétractation du contrat en utilisant le formulaire suivant, qui n’est toutefois qu’un exemple:
- GUESS est tenu d’envoyer sans délai au Client un avis de réception de l’avis de rétractation sur un support durable (par e-mail par exemple).
- Dans l’éventualité d’une rétractation du contrat, GUESS s’engage à rembourser au Client tous les paiements pertinents effectués par le Client y compris, le cas échéant, les frais d’expédition.
- Sous réserve de la clause 6 ci-dessous, le remboursement du paiement sera immédiatement ordonné par GUESS et en tout état de cause au plus tard dans les 14 jours à compter du jour où GUESS a été informé de la décision du Client d’exercer son droit de rétractation. Le délai de remboursement du montant dû au Client dépend de la banque du Client ou du fournisseur de services de paiement tiers (comme PayPal ou Klarna) et ne dépend en aucun cas de GUESS. GUESS s’engage à rembourser le paiement au Client uniquement en utilisant le moyen de paiement sélectionné par le Client lors de la transaction originale. En tout état de cause, le Client ne saurait supporter les frais liés au remboursement.
- GUESS peut retenir un remboursement jusqu’à la réception des produits ou jusqu’à ce que le Client fournisse une preuve de retour, selon la première éventualité.
- Les produits retournés doivent être expédiés à GUESS, DC10 - ul. Rabowicka 51A, 62-020 Jasin, PolandGUESS c/o GXO - Via Bazzani 5/7, 29122 Piacenza (PC) Italy en un seul envoi dans un délai de quatorze [14] jours civils à compter du jour où le Client a informé GUESS de sa rétractation du contrat. Les produits peuvent être retournés à l’aide de l’étiquette de retour générée automatiquement après avoir effectué la procédure d’enregistrement telle que décrite sur la Boutique en ligne (ou l'étiquette de retour fournie par Guess au client, ainsi que les produits commandés). Le Client peut choisir n’importe quelle méthode de retour de produits de son propre choix et supporte les frais de retour, en conséquence ; Guess offre aux Clients qui choisissent la méthode de retour de produits mise à disposition par Guess, 1 expédition de retour gratuite par mois. Il est fortement recommandé d’inclure dans le colis de retour, surtout si le Client décide d’utiliser le formulaire de rétractation, le numéro et la date de la commande, afin de permettre à Guess d’identifier l’envoi et d’effectuer la procédure de retour.
- Le droit de rétractation ne s’étend pas à la livraison de produits dans un emballage scellé qui ne peuvent être retournés pour des raisons d’hygiène ou de protection de la santé et qui ont été ouverts après la livraison.
- Le Client est responsable de toute réduction de la valeur du produit résultant de son utilisation au-delà de ce qui est nécessaire pour établir la nature, les caractéristiques et le fonctionnement du produit. Cela signifie que dans le cadre de la rétractation du contrat par le Client, GUESS est en droit de demander au Client une indemnisation pour tout dommage causé par le retour de produits utilisés (par exemple endommagés, lavés, incomplets).
- Réclamations (produits défectueux et autres cas)
- En cas de livraison de produits défectueux par GUESS, le client a droit, en vertu de la garantie légale, aux recours suivants ;
- réduction du prix ;
- remboursement du prix (résiliation du contrat) ;
- remplacement des produits défectueux ;
- réparation des produits.
- La garantie est valide pendant 2 (deux) ans à compter de la date de livraison des produits. Le Client est tenu de signaler à GUESS le défaut dans un délai de 2 mois à compter de la date de sa découverte.
- Au lieu d’une réduction du prix du produit ou d’un remboursement du prix d’achat (résolution du contrat) demandé par le Client, GUESS peut, immédiatement et sans inconvénient excessif pour le Client, remplacer les produits par les mêmes produits exempts de défauts ou réparer les produits. Les stipulations ci-dessus ne s’appliquent pas si les produits font l’objet d’une réclamation de la part du Client pour la deuxième fois.
- Si le remplacement des produits avec des produits exempts de défauts ou la réparation des produits conformément à la demande du Client est impossible ou implique des frais excessifs par rapport à la méthode proposée par GUESS, GUESS peut proposer au Client une réduction du prix des produits ou un remboursement du prix d’achat des produits (résolution du contrat).
- Pour introduire une réclamation (en raison d’un produit défectueux ou pour toute autre raison), le Client peut :
- Faire une réclamation en ligne. Pour utiliser cette option, le Client doit contacter le Service clients à l’adresse https://www.GUESS.eu/en/eu-needhelp-content.html#returns/defective-product. Le cas échéant, le personnel du Service clients peut demander des photos des produits ayant un défaut visible ou auxquels la réclamation fait référence. Le personnel du Service clients peuvent générer une étiquette pour le transporteur qui permettra au Client d’envoyer les produits faisant l’objet de réclamations à GUESS par transporteur aux frais de GUESS. GUESS recommande l’utilisation cette forme d’introduction de réclamation car elle est pratique pour le Client.
- Si le Client préfère ne pas utiliser le formulaire de réclamation susmentionné, le Client peut utiliser le formulaire suivant :
- GUESS est tenu de répondre immédiatement à la réclamation du Client, et ce au plus tard 14 jours civils à compter de sa réception. L’absence de réponse de la part de GUESS dans le délai susmentionné signifie que GUESS juge la réclamation du Client justifiée. GUESS s’engage à informer immédiatement le Client de toute lacune dans la réclamation et à lui apporter des informations sur la manière de combler lesdites lacunes.
- Dans l’éventualité où le Client, au titre de la garantie légale, réclame le remboursement ou une réduction du prix, les règles suivantes s’appliquent : à réception des produits à l’adresse suivante : GUESS, DC10 - ul. Rabowicka 51A, 62-020 Jasin, PolandGUESS c/o GXO - Via Bazzani 5/7, 29122 Piacenza (PC) Italy et dès que GUESS aura confirmé que les produits sont défectueux, GUESS s’engage à envoyer un e-mail au Client confirmant sa reconnaissance du retour des produits défectueux, à ordonner un remboursement (total ou partiel) du prix et de tous les frais d’expédition (y compris pour le retour du produit) à la banque ou au fournisseur de services de paiement tiers (comme PayPal ou Klarna) au plus tard 14 jours après la réception du remboursement. Le délai de remboursement du montant dû au Client dépend de la banque du Client ou du fournisseur de services de paiement tiers (comme PayPal ou Klarna) et ne dépend en aucun cas de GUESS.
- Dans l’éventualité où GUESS n’accepte pas la réclamation, le Client a la possibilité d’utiliser des moyens extrajudiciaires pour traiter les réclamations et les plaintes conformément à la procédure de règlement en ligne des litiges élaborée par la Commission européenne. La plateforme est disponible au lien suivant : https://ec.europa.eu/consumers/odr.
- Stipulations finales
- Dans l’éventualité où l’une quelconque des stipulations des présentes CG est invalide, illégale ou inefficace, cela n’entraîne pas la nullité totale des présentes CG. Toute stipulation inopérante doit être remplacée par une autre stipulation valide, en tenant compte de l’intention et du contenu de ladite stipulation, dans la portée et le sens autorisés par le droit applicable.
- Les présentes CG sont soumises aux lois du pays de résidence du Client. Tout litige découlant de celles-ci sera soumis à la juridiction du tribunal compétent pour le lieu de résidence du Client.
Une fois que le Client a passé une commande par le biais de la Boutique en ligne, GUESS envoie une confirmation de commande au Client par e-mail. GUESS peut choisir d’accepter, en tout ou partie, les modifications de la commande demandées par le Client , à condition que GUESS soit en mesure d’examiner la modification avant l’expédition des produits commandés au Client. Pour modifier une commande, le Client doit contacter le Service clients.
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Avis de rétractation |
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À l’attention de: GUESS EUROPE SAGL, Strada Regina, 44 - 6934 Bioggio – Suisse.
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Par le présent document, je/nous(*) notifie/notifions ma/notre rétractation du contrat de vente des produits suivants [s’agissant de la commande ci-dessous, veuillez indiquer les produits pour lesquels vous avez l’intention de vous rétracter] (*) Rayer les mentions inutiles.
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Commande nº _______ Date du contrat _____
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Prénom et nom du ou des Client(s) |
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E-mail du client ___________, adresse _______ et numéro de téléphone _______ |
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Date _______
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Signature du ou des client(s) (uniquement si le formulaire est envoyé sur papier)
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(FACULTATIF) Veuillez indiquer les raisons pour lesquelles vous vous rétractez du contrat: ___________________ |
Le formulaire rempli ci-dessus peut être envoyé par e-mail à [email protected] ou sur papier par voie postale à GUESS EUROPE SAGL - DÉPARTEMENT E-COMMERCE - Strada Regina 44, CH6934 Bioggio, Suisse.
Les articles retournés doivent être envoyés à GUESS, DC10 - ul. Rabowicka 51A, 62-020 Jasin, PolandGUESS c/o GXO - Via Bazzani 5/7, 29122 Piacenza (PC) Italy.
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Formulaire de réclamation |
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À l’attention de : GUESS Europe SAGL, Strada Regina, 44 - 6934 Bioggio - Suisse |
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Avis de réclamation donné suite au contrat de vente / produit : |
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Commande nº _______ Date de commande ________ |
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Produits [s’agissant de la commande indiquée ci-dessus, veuillez énumérer les produits défectueux (et la date de découverte du défaut) ou les autres raisons de votre réclamation] |
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Veuillez inclure les informations et les circonstances relatives à l’objet de la réclamation. |
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Veuillez inclure votre demande (exemple : options visées au paragraphe [-]) |
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Prénom et nom du Client |
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E-mail du Client ___________, adresse _____, nº de téléphone |
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Date |
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Signature du Client |
Le formulaire rempli ci-dessus peut être envoyé par e-mail à [email protected] ou sous format papier par voie postale à GUESS EUROPE SAGL - DÉPARTEMENT E-COMMERCE - Strada Regina 44, CH6934 Bioggio, Suisse.
General Conditions of Sale
- Preliminary info and contact details
- These General Terms and Conditions of Sales (hereinafter referred to as the "T&C") shall apply to all sales agreements concluded between GUESS EUROPE SAGL, a company incorporated and governed by the laws of the Swiss Confederation, with its corporate headquarters in Strada Regina, 44 - 6934 Bioggio - Switzerland (hereinafter referred to as "GUESS") IDI number CHE113.255.366IVA, which operates the Online Store WWW.GUESS.EU (hereinafter: "Online Store") and a consumer whose place of residence is in Poland or who purchases GUESS products via the Online Store in Poland (hereinafter: "Customer").
- The Customer should carefully read and get acquainted with these T&C which are to be accepted before placing any order in the Online Store. Therefore, after acceptance, any order of products made in the Online Store will be subject to the provisions of these T&C in the version available in the Online Store at the moment of placing an order.
- By accepting T&C, the Customer agrees to the content of T&C and states that he/she is a consumer within the meaning of Article 221 of the Civil Code (Act of 23 April 1964 Civil Code (i.e. Journal of Laws of 2020, product 1740, as amended) and that he/she buys GUESS products exclusively for personal use, and not for resale as part of business or professional activity of any kind.
- In order to protect its intellectual property rights and the reputation, as well as to secure its distribution network, GUESS hereby reserves the right to limit the quantity of products that may be purchased through the Online Store. The above limitation may only be imposed prior to the purchase of the products by the Customer.
- Contact details:
GUESS EUROPE SAGL, Strada Regina, 44 - 6934 Bioggio - Switzerland
e-mail: [email protected]
telephone number: +41 91 809 5000
Contact Customer Service: [email protected]
- Conclusion of the agreement
- Price of products
- The prices of the products are expressed in the Polish currency (PLN).
- The prices presented in the Online Store include Value Added Tax (VAT) at the rate applicable at the time of the order.
- Prices in the Online Store do not include shipping costs which are to be paid by Customer. Shipping costs will be added to the final total price at the time of placing the relevant order, according to the applicable shipping rates indicated in the Online Store.
- Payment by Customer may be made using any payment option available in the Online Store.
- Delivery of products
- Delivery of products purchased by the Customer shall be made to the delivery address specified by the Customer and located in Poland.
- GUESS shall endeavour to deliver the ordered products within thirty (30) days. In the event that delivery is delayed for reasons beyond GUESS' control, then Customer will be notified of the new delivery date.
- Right of withdrawal from a distance contract
- Customer may withdraw from a distance contract without giving any reason and return the products purchased at the Online Store within 30 (thirty) calendar days counted from the day of receiving the ordered products. In order to comply with the withdrawal period, it is sufficient for the Customer to send a withdrawal communication within the above mentioned 30-day period.
- In order to exercise the right of withdrawal, Customer must inform GUESS of its decision to withdraw from the contract by an unequivocal statement. Customer is recommended to use the electronic procedure available in the MY ACCOUNT or REFUNDS sections of the Online Store.
If Customer prefers not to use the above mentioned procedure, then a statement of withdrawal from the contract can be also made using the following form, which is, hovewer, just an example:
- GUESS shall send to the Customer an acknowledgement of receipt of the notice of withdrawal on a durable medium (for example by e-mail) without delay.
- In the event of withdrawal from the contract, GUESS will reimburse to Customer all relevant payments received from the Customer including, if incurred, the shipping costs.
- Subject to clause 6 below, refund of the payment will be ordered by GUESS immediately, and in any case not later than 14 days from the day on which GUESS was informed of the Customer`s decision to exercise its right of withdrawal. Time for the actual refund of the amount due to the Customer depends on the Customer's bank or third parties payment services provider (such as PayPal or Klarna) and is not controlled in any way by GUESS. GUESS will refund payment to the Customer only and using the same mean of payment selected by the Customer in the original transaction. In any case, Customer shall not incur any fees in connection with the refund.
- GUESS may withhold a refund until it receives the products or until Customer provides proof of return, whichever event occurs first.
- The returned products must be shipped to GUESS, DC10 - ul. Rabowicka 51A, 62-020 Jasin, Poland in a single consignment within fourteen [14 ] calendar days counted from the day on which the Customer informed GUESS of the withdrawal from the contract. The products can be sent back using the return label automatically generated after completing the return registration processas describe in the Online Store (or otherwise delivered by Guess, if Customer decides to use the withdrawal notice form). Customer may choose any products return methodology of its own election and shall bear the cost of the return shipment, accordingly; Guess offers to Customers who choose the products return methodology made available by Guess, 1 free return shipment per month. It is highly recommended to include in the returning package, especially if Customer decides to use the withdrawal notice form, the number and date of the order, to make it possible for Guess to identify the shipment and perform the return procedure
- The right of withdrawal does not extend to the delivery of products in sealed packaging which are not suitable for return for health protection or hygiene reasons and have been opened after delivery (Article 38 p. 5 of the Consumer Rights Act of 30 May 2014 (i.e. Journal of Laws of 2020, product 287, as amended).
- In accordance with the mandatory provisions of consumer protection law, the Customer is liable for any reduction in the value of the product resulting from its use beyond what is necessary to establish the nature, characteristics and functioning of the product. The above means that GUESS, as part of the Customer's withdrawal from the contract, may claim compensation from the Customer for any damage caused by the return of infringed products (e.g. damaged, washed, incomplete).
- Complaints (defective produts and other cases)
- In case of delivery of defective products by GUESS, Customer shall be entitled to claims against GUESS under the statutory warranty pursuant to art. 556 et seq. Civil Code (Act of 23 April 1964 Civil Code (i.e. Journal of Laws of 2020, product 1740, as amended), ascertained before the expiry of 2 (two) years from the date of delivery of the products to the Customer and of which GUESS was informed within the period provided for by the applicable law.
- If a defect is discovered before the expiry of 2 years from the receipt of the products, then Customer may request:
- to reduce the price of products;
- refund of the purchase price (rescission from the contract);
- to replace the products with products free from defects;
- repairs of products.
- Instead of a reduction in the price of the products or a refund of the purchase price (rescission of the contract) requested by the Customer, GUESS may immediately and without undue inconvenience for the Customer replace the products with same products free from defects or repair the products. The above does not apply if the products are complained about by Customer for the second time.
- If replacing the products with products free from defects or repairing the products in accordance with the Customer`s request is impossible or in comparison with the method proposed by GUESS would require excessive costs, then GUESS may offer the Customer a reduction in the price of the products or a refund of the purchase price of the products (rescission of the contract).
- In order to lodge a complaint (for a defective product or for any other case), Customer may
- File a complaint online. To use this option, Customer should contact the Customer Service at https://www.GUESS.eu/en/eu-needhelp-content.html#returns/defective-product. If applicable, Customer Service employees may ask for photos of the products in which the defect is visible or to which the complaint refers to. Customer Service staff may generate a label for the courier which will enable the Customer to send the products subject to claims to GUESS via courier at GUESS' expense. GUESS recommends the use of this form of complaint submission as it is convenient for the Customer.
- If the Customer prefers not use the above mentioned complaint form, then Customer can use the following form:
- GUESS shall respond to the Customer's complaint immediately, no later than within 14 calendar days of its receipt. Failure by GUESS to respond within the aforementioned period means that GUESS considers the Customer's complaint to be justified. GUESS shall notify the Customer of any deficiencies in the complaint without delay, together with information on how the deficiencies in the complaint should be supplemented.
- In the event that the Customer makes use under the statutory warranty of a claim related to the return of defective products and the request for the refund of the price thereof or related to the request for a price reduction, the following rules shall apply: upon receipt of the products to the following address: GUESS, DC10 - ul. Rabowicka 51A 62-020 Jasin, Poland and upon GUESS' determination that the products are defective, GUESS shall send an email to the Customer confirming its acknowledgement of the return of the defective products, shall order a (total or partial) price and all shipping costs (including product return) refund confirmation to the bank or third party payment services provider (such as PayPal or Klarna) no later than 14 days after receipt of the refund. The time for returning the amount due to the Customer depends on the Customer's bank or third parties payment services provider (such as PayPal or Klarna) and is not controlled in any way by GUESS.
- If GUESS does not accept the complaint, then Customer has the possibility to use out-of-court ways of dealing with complaints and claims in accordance with the procedure of online dispute resolution developed by the European Commission. The platform is available at the following link: https://ec.europa.eu/consumers/odr.
- Final provisions
- In the event that any provision of these T&C is found to be invalid, illegal or ineffective, this shall not cause total invalidity of these T&C. Such defective provision(s) shall be replaced by other valid provision(s), taking into account the intention and content of such provision, within the scope and meaning permitted by the applicable law.
- These T&C are subject to the laws of the country where the Customer resides. Any disputes arising from them will be subject to the jurisdiction of the court competent for the place of residence of Customer .
Once the Customer has placed an order through the Online Store, GUESS sends an order confirmation to the Customer via e-mail. GUESS may decide to accept, in whole or in part, changes to the order requested by the Customer, provided that GUESS is able to review the change before shipping the ordered products to the Customer. To make a change to an order, the Customer should contact Customer Service.
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Contract Withdrawal Notice |
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To: GUESS EUROPE SAGL,Strada Regina 44, CH6934 Bioggio, Switzerland.
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I/We(*) hereby give notice of my/our(*) withdrawal from the contract of sale of the following products [in relation to the below specified order, please indicate the products for which you intend to withdraw] (*) Delete as appropriate.
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Order N. _______ Date of contract_____
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Name and Surname of the Customer(s) |
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Customer e-mail___________,address_______ and telephone number_______ |
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Date_______
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Signature of client(s) (only if the form is sent on paper)
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(NON-MANDATORY) Please indicate the reasons why you are making a withdrawal from the contract: ___________________ |
The filled up form above can be send e.g. via e-mail to [email protected] or on paper via post service to GUESS EUROPE SAGL – E-COMMERCE DEPT. - Strada Regina 44, CH6934 Bioggio, Switzerland.
Returned items must be shipped to GUESS, DC10 - ul. Rabowicka 51A, 62-020 Jasin, Poland.
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Complaint Form |
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To: GUESS Europe SAGL, Strada Regina, 44 - 6934 Bioggio - Switzerland |
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Notice of Complaint hereby given in relation to the following sale contract / product: |
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Order N. _______Date of Order________ |
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Products [in relation to the above specified order, please indicate the defective products (and date of discovery) or other reasons for complaint] |
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Please include information and circumstances concerning the subject of the complaint. |
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Please include your request (e.g. options in par. [-]) |
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Name and Surname of the Customer |
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Customer e-mail___________address_____tel. Number |
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Date |
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Signature of client |
The filled up form above can be send e.g. via e-mail to [email protected] or on paper via post service to GUESS EUROPE SAGL – E-COMMERCE DEPT. - Strada Regina 44, CH6934 Bioggio, Switzerland.
Russie - Non Resident
Terms & Conditions
These General Terms and Conditions of Sale(hereinafter“ T & C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina, 44– 6934 Bioggio– Switzerland( hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active( hereinafter, the“ Customer”).
The Customer should read these T & C carefully before placing any purchase order within this website, as these T & C shall apply to every order of items made through this website .By placing any purchase order Customer confirms that he/she has read the information about GUESS items available through this website, including the following information: information about major characteristics of GUESS items, address of seller,place of manufacture of the items, price and terms of purchase, delivery, warranty period, payment terms and other relevant information on the GUESS items.
Customer, by accepting these T & C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his / her personal use, and not for re - selling them in the course of a commercial or business activity, of any kind whatsoever.In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.
Terms & Conditions
1.Any order placed by Customer is considered an offer and shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e - mail message.GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.
2.If any item that Customer has ordered is not available( not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non - availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.
3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.
4.The items’ prices shall always be invoiced in Rubles (RUB). GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated .Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.
5.Delivery of items purchased by the Customer shall be made to the indicated delivery address .Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30(thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.
6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.
7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.
8. Customer may return items purchased on www.guess.eu,without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item.
Return costs will be at GUESS charge. For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.
Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
• returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items together with the disposable seal;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
Items have to be sent back to the warehouse specified on the return label included in the parcel or on the one generated upon completion of the return registration process on the website, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.
If Customer does not have documents confirming purchase of the items, he/she can still rely on other pieces of evidence that confirm purchase of the items.
Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.
Should the above mentioned conditions not be met and provided that Customer cannot prove the purchase of the item by any other pieces of evidence, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.
9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www .guess.eu for 2(two) years from delivery, provided that any such defect must be reported to GUESS within 2( two) months from relevant discovery .Any claim beyond this timeframe shall be ineffective . Subject to the conditions set forth below, Customer is entitled to one of the following options: To ask for and receive a refund for the amount paid for the defective items or To ask for substitution of the defective items for similar items of proper quality or To ask for decrease of the purchase price accordingly or To ask GUESS to correct the defects without additional charge or compensate Customer for correction of defects Customer shall have any other rights granted to consumers under the Law of the Russian Federation“ On protection of consumers’ rights”, dated 07.02.1992 No 2300 - 1 Before shipping any defective item back to GUESS, Customer has to write to our Customer Service in order to register the return request.
If Customer chooses refund, the following procedure shall apply: upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the defective item and start the refund procedure in order to have Customer reimbursed for the price paid for the defective item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.
10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.
T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.
11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.
12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland).
T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.
Russie - Resident
Terms & Conditions
These General Terms and Conditions of Sale(hereinafter“ T & C”) shall apply to all sale contracts between GUESS? CIS, LLC, a company organized and existing under the laws of the Russian Federation, with its principal place of business at Russia, 109012, Moscow, M.Cherkassky per., 2, prem. XIV, room 13 (OGRN – 5157746054318, INN – 7729482411, KPP – 771001001) ( hereinafter, “GUESS) and any customer in the territory of Russia (hereinafter, the“ Customer”).
The Customer should read these T & C carefully before placing any purchase order within this website, as these T & C shall apply to every order of items made through this website .By placing any purchase order Customer confirms that he/she has read the information about GUESS items available through this website, including the following information: information about major characteristics of GUESS items, address of seller,place of manufacture of the items, price and terms of purchase, delivery, warranty period, payment terms and other relevant information on the GUESS items.
Customer, by accepting these T & C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his / her personal use, and not for re - selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.
Terms & Conditions
1.Any order placed by Customer is considered an offer and shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e - mail message.GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.
2.If any item that Customer has ordered is not available( not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non - availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.
3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.
4.The items’ prices shall always be invoiced in Rubles (RUB). GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated .Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.
5.Delivery of items purchased by the Customer shall be made to the indicated delivery address .Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30(thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.
6. Payment shall be made by Customer either at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website,or at the time of order delivery.
7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.
8. Customer may return items purchased onwww.guess.eu,without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item.
Return costs will be at GUESS charge. For return Customer shall either:
visit Order History section, choose order, goods to be returned and reason for return or contact Customer Service by following Contact Us
Goods to be returned must be accompanied by the documents, proving the purchase thereof, application for return, bank details for money refund (if the order was previously paid by cash).
Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
• returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.
If Customer does not have documents confirming purchase of the items, he/she can still rely on other pieces of evidence that confirm purchase of the items.
Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, by the payment method chosen to place the order. In case of Cash Payment on Delivery, please contact Customer Service for further instructions
Should the above mentioned conditions not be met and provided that Customer cannot prove the purchase of the item by any other pieces of evidence, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.
9.Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www .guess.eu for 2(two) years from delivery, provided that any such defect must be reported to GUESS within 2( two) months from relevant discovery .Any claim beyond this timeframe shall be ineffective. Subject to the conditions set forth below, Customer is entitled to one of the following options: To ask for and receive a refund for the amount paid for the defective items or To ask for substitution of the defective items for similar items of proper quality or To ask for decrease of the purchase price accordingly or To ask GUESS to correct the defects without additional charge or compensate Customer for correction of defects Customer shall have any other rights granted to consumers under the Law of the Russian Federation“ On protection of consumers’ rights”, dated 07.02.1992 No 2300 - 1 Before shipping any defective item back to GUESS, Customer has to write to our Customer Service in order to register the return request.
If Customer chooses refund, the following procedure shall apply: upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the defective item and start the refund procedure in order to have Customer reimbursed for the price paid for the defective item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.
10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.
T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.
11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.
12. These T&C are subject to Swiss legislation.Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland).
T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.
Terms & Conditions
These General Terms and Conditions of Sale(hereinafter“ T & C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina, 44– 6934 Bioggio– Switzerland( hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active( hereinafter, the“ Customer”).
The Customer should read these T & C carefully before placing any purchase order within this website, as these T & C shall apply to every order of items made through this website .Customer, by accepting these T & C, acknowledges and declares that he / she is a consumer and purchases GUESS items only for his / her personal use, and not for re - selling them in the course of a commercial or business activity, of any kind whatsoever.In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.
Terms & Conditions
1. Any order placed by Customer shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e-mail message. GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.
2. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.
3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.
4. The items’ prices shall always be invoiced in Euro (EUR). GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated. Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.
5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.
6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.
7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.
8. Customer may return items purchased on www.guess.eu,without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item.
Return costs will be at GUESS charge. For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.
Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following: • returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items together with the disposable seal;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
Items have to be sent back to the warehouse specified on the return label included in the parcel or on the one generated upon completion of the return registration process on the website, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.
Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.
Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.
9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www.guess.eu for 2 (two) years from delivery, provided that any such defect must be reported to GUESS within 2 (two) months from relevant discovery. Any claim beyond this timeframe shall be ineffective.
For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.
Upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the defective item and start the refund procedure in order to have Customer reimbursed for the price paid for the defective item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only.
10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.
11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.
12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland). however all disputes with Ukrainian Customers related to protection of consumers rights shall be resolved exclusively by the appropriate Ukrainian courts.
T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.
Turkey non-resident
Distant Sale Agreement
This Distance Sale Agreement (hereinafter the “Agreement”) shall apply to all distance sale contracts between Guess Europe SAGL, a company duly incorporated and validly existing under the laws of the Swiss Confederation with its principal place of business at Strada Regina, 44 – 6934 Bioggio – Switzerland (hereinafter, “GUESS” or the “Company”) IDI number CHE113.255.366IVA, which operates website and any customer residentThe purpose of this Agreement is to determine reciprocal rights and obligations of the Parties in accordance with the provisions of the Law No. 6502 Law on the Protection of Consumer (the “Consumer Law”) and the Regulation on Distance Agreements (the “Regulation”) concerning the sale and delivery of Women and Men Denim, Apparel, Bags, Shoes, Accessories, Underwear, Jewellery, Sunglasses, Watches and Fragrances; Boy and Girl Denim, Apparel, Bags, Shoes, Accessories (the “Product(s)”) which are presented in GUESS’ website www.guess.eu for sale, upon the Customer’s request for purchase.
This Agreement enters into full force and effect if and when the Consumer clicks on “I hereby read understood and accepted the Distance Sale Agreement” button or other buttons expressing same legal statement with different wording.
The Customer agrees and accepts that he/she correctly inserted his/her personal details including name/surname, address, telephone, credit number, etc.
The Customer, by accepting this Agreement, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all-time remain free to restrict the quantity of GUESS items which can be purchased through this website.
INFORMATION AS TO GUESS
Title: Guess Europe SAGL
Address: Strada Regina, 44 – 6934 Bioggio – Switzerland
IDI Number: CHE113.255.366IVA
Telephone Number: 00902169002845
E-mail Address: [email protected]
Terms & Conditions
1. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item without charging the relevant price.
2. The Products’ prices shall always be invoiced in Euro currency. GUESS shall procure that prices indicated on this website are correct and updated Shipment and delivery costs shall be charged on the Customer at the time of shipping the Product(s), according to the delivery fees in force at that time and as indicated in the applicable section of this website.
3. Delivery of the Products purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary due to the courier firm, with a maximum delivery frame of 30 (thirty) days. Should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery. GUESS shall not be held liable if the Product has been delivered to a third party of the Customer’s choice other than the Costumer and such party has refrained from accepting the Product. GUESS shall not be liable for the fault incurred by the courier company based on time-related matters (delay, non-delivery etc.).
4. Payment shall be made by Customer at the time of placing the order either by credit or as otherwise specified in the applicable section of this website.
5. By law, the Customer may return items purchased on www.guess.eu without indicating any reason and without any penalty, by exercising his/her statutory withdrawal right, within fourteen (14) calendar days as of the day of receipt by the Customer of the relevant Product. Notwithstanding that the Customer may exercise his/her withdrawal right within fourteen (14) calendar days as imposed by law, GUESS hereby grants a longer period to the Customer for exercising his/her withdrawal right which is thirty (30) calendar days as of the day of receipt by the Customer of the relevant Product.
Any claim, other than claims concerning defective products, beyond this timeframe shall be ineffective. The Customer may use his/her withdrawal right by filling in a withdrawal form set out in Annex 1 (Sample Withdrawal Form) or by notifying GUESS with an explicit statement relating to a withdrawal request. The Customer may also fill in the withdrawal form provided on the Website. GUESS will immediately notify the Customer regarding the receipt of the withdrawal request. As a consequence of returning items to GUESS, the Agreement will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by the Customer.Before shipping back any item to GUESS, Customer is invited to contact the Customer Service at the following link (https://www.guess.eu/en-tr/CustomerCare/ContactUs) in order to inform GUESS about return reason. Product(s) have to be delivered back to the warehouse specified on the return label included in the parcel or on the one generated upon completion of the return registration process on the website, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items.
In addition to terms and procedure mentioned above, Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
• returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS confirms that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item. After the return of the Product Price to the bank, the transfer to the Customer’s bank account is totally related to the banking process. In this respect, the Customer agrees and accepts that GUESS may not be held liable for the possible delays and that this transfer procedure will take approximately four (4) weeks.
Refund of the item’s price shall always be done to the Customer who made the payment, only.
Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.
6. The information and materials contained in this site are provided “as is” and without warranties of any kind, either expressed or implied. www.guess.eu disclaims all warranties of merchantability or fitness for a particular purpose to the fullest extent permissible under the Turkish law.
7. Any notice or other communication to be given or made under or in connection with this Agreement shall be in writing. The address, fax number, electronic mail address (and the person or department for whose attention notices and other communication are to be given or made) of GUESS is as indicated above, or such other address, fax number, electronic mail address (and, if identified, the person or department for whose attention notices and other communication are to be given or made), as a Party, in relation to itself only, may notify the other Party in writing by not less than 5 (five) Business Days’ notice.The Customer may use his/her withdrawal right by filling in a withdrawal form set out in Annex 1 (Sample Withdrawal Form) or by notifying GUESS with an explicit statement relating to a withdrawal request. The Customer may also fill in the withdrawal form provided on the Website. GUESS will immediately notify the Customer regarding the receipt of the withdrawal request.
8. Should one or more provisions of this Agreement be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the Agreement. Said ineffective provision(s) shall be replaced with another (other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the Turkish law.
9. This Agreement is subject to Turkish law. Subject to the thresholds under Turkish law, the Consumer Arbitration Committee or Consumer Courts at the residence address of the Customer, or Civil Courts of First Instance if there is no Consumer Arbitration Court or Consumer Court in the city of residence of the Consumer, will have jurisdiction for disputes arising from and in connection with this Agreement.
T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.
Turkey resident
Distance Sale Agreement
This Distance Sale Agreement (hereinafter the “Agreement”) shall apply to all distance sale contracts between Guess Turkey Perakende Satış Mağazacılık ve Ticaret Limited Şirketi, a limited liability company duly incorporated and validly existing in the Republic of Turkey, registered with the Istanbul Trade Registry with the registration number of 24559-5, having its registered address at Dereboyu Cad. Bilim Sok. No:5 Sun Plaza A-BLK 30 İç Kapı.51 Maslak, Sarıyer, Istanbul (hereinafter, “Guess Turkey” or the “Company”) and any customer resident in Turkey (hereinafter, the “Customer” or the “Consumer”).
The Company and the Customer in this Agreement will be separately referred to as the “Party” and collectively referred to as the “Parties”.
The purpose of this Agreement is to determine reciprocal rights and obligations of the Parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumer (the “Consumer Law”) and the Regulation on Distance Agreements (the “Regulation”) concerning the sale and delivery of Women and Men Denim, Apparel, Bags, Shoes, Accessories, Underwear, Jewellery, Sunglasses, Watches and Fragrances; Boy and Girl Denim, Apparel, Bags, Shoes, Accessories (the “Product(s)”) which are presented in Guess Turkey’s website www.guess.eu for sale, upon the Customer’s request for purchase.
This Agreement enters into full force and effect if and when the Consumer clicks on “I hereby read understood and accepted the Distance Sale Agreement” button or other buttons expressing same legal statement with different wording.
The Customer agrees and accepts that he/she correctly inserted his/her personal details including name/surname, address, telephone, credit number, etc.
The Customer, by accepting this Agreement, acknowledges and declares that he/she is a consumer and purchases Guess Turkey items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the Guess Turkey trademarks and goodwill, as well as its selective distribution network, Guess Turkey hereby reserves the right and shall at all-time remain free to restrict the quantity of Guess Turkey items which can be purchased through this website.
INFORMATION AS TO GUESS TURKEY
Title: Guess Turkey Perakende Satış Mağazacılık ve Ticaret Limited Şirketi
Address: Dereboyu Cad. Bilim Sok. No:5 Sun Plaza A-BLK 30 İç Kapı.51 Maslak, Sarıyer, Istanbul
MERSIS Number: 0411045177300014
Telephone Number: 00902169002845
E-mail Address: [email protected]
Terms & Conditions
1. If any item that Customer has ordered is not available (not only temporarily), Guess Turkey shall not be bound by any obligation to deliver; in this event Guess Turkey will inform Customer about non-availability of the ordered item without charging the relevant price.
2. The Products’ prices shall always be invoiced in Euro currency. Guess Turkey shall procure that prices indicated on this website are correct and updated. Shipment and delivery costs shall be charged on the Customer at the time of shipping the Product(s), according to the delivery fees in force at that time and as indicated in the applicable section of this website.
3. Delivery of the Products purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary due to the courier firm, with a maximum delivery frame of 30 (thirty) days. Should delivery be delayed due to circumstances beyond the reasonable control of Guess Turkey, Customer shall be notified with an alternative date of delivery. Guess Turkey shall not be held liable if the Product has been delivered to a third party of the Customer’s choice other than the Costumer and such party has refrained from accepting the Product. Guess Turkey shall not be liable for the fault incurred by the courier company based on time-related matters (delay, non-delivery etc.).
4. Payment shall be made by Customer at the time of placing the order either by credit or as otherwise specified in the applicable section of this website.
5. By law, the Customer may return items purchased on www.guess.eu without indicating any reason and without any penalty, by exercising his/her statutory withdrawal right, within fourteen (14) calendar days as of the day of receipt by the Customer of the relevant Product. Notwithstanding that the Customer may exercise his/her withdrawal right within fourteen (14) calendar days as imposed by law, Guess Turkey hereby grants a longer period to the Customer for exercising his/her withdrawal right which is thirty (30) calendar days as of the day of receipt by the Customer of the relevant Product.
Any claim, other than claims concerning defective products, beyond this timeframe shall be ineffective. The Customer may use his/her withdrawal right by filling in a withdrawal form set out in Annex 1 (Sample Withdrawal Form) or by notifying Guess Turkey with an explicit statement relating to a withdrawal request. The Customer may also fill in the withdrawal form provided on the Website. Guess Turkey will immediately notify the Customer regarding the receipt of the withdrawal request. As a consequence of returning items to Guess Turkey, the Agreement will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to Guess Turkey are damaged in any way, Guess Turkey shall be entitled to retain the payment of the items already done by the Customer.
Before shipping back any item to Guess Turkey, Customer is invited to contact the Customer Service at the following link (www.guess.eu/tr-tr/CustomerCare/ContactUs) in order to inform Guess Turkey about return reason.
Product(s) have to be delivered back to Guess Turkey to the store specified on the return label together with their original invoice in a single delivery through the pickup service provided via UPS.
In addition to terms and procedure mentioned above, Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
• returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher.
Upon receipt of the returned item, Guess Turkey shall check compliance with the procedure stated above and fulfilment of all relevant conditions. As soon as Guess Turkey confirms that all such conditions have been met, Guess Turkey shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item. After the return of the Product Price to the bank, the transfer to the Customer’s bank account is totally related to the banking process. In this respect, the Customer agrees and accepts that Guess Turkey may not be held liable for the possible delays and that this transfer procedure will take approximately four (4) weeks.
Refund of the item’s price shall always be done to the Customer who made the payment, only.
Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to Guess Turkey; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her. Provided that the Customer does not ask for having the item back, Guess Turkey shall be entitled to keep such item and withhold any amount connected to the transaction.
6. The information and materials contained in this site are provided “as is” and without warranties of any kind, either expressed or implied. www.guess.eu disclaims all warranties of merchantability or fitness for a particular purpose to the fullest extent permissible under the Turkish law.
7. Any notice or other communication to be given or made under or in connection with this Agreement shall be in writing. The address, fax number, electronic mail address (and the person or department for whose attention notices and other communication are to be given or made) for notices to Guess Turkey and other communication to be given or made under or in connection with this Agreement is the above
or such other address, fax number, electronic mail address (and, if identified, the person or department for whose attention notices and other communication are to be given or made), as a Party, in relation to itself only, may notify the other Party in writing by not less than 5 (five) Business Days’ notice.
The Customer may use his/her withdrawal right by filling in a withdrawal form set out in Annex 2 (Sample Withdrawal Form) or by notifying Guess Turkey with an explicit statement relating to a withdrawal request. The Customer may also fill in the withdrawal form provided on the Website. Guess Turkey will immediately notify the Customer regarding the receipt of the withdrawal request."
8. Should one or more provisions of this Agreement be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the Agreement. Said ineffective provision(s) shall be replaced with another (other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the Turkish law.
9. This Agreement is subject to Turkish law. Subject to the thresholds under Turkish law, the Consumer Arbitration Committee or Consumer Courts at the residence address of the Customer, or Civil Courts of First Instance if there is no Consumer Arbitration Court or Consumer Court in the city of residence of the Consumer, will have jurisdiction for disputes arising from and in connection with this Agreement.
T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.
PRELIMINARY INFORMATION FORM ACCORDING TO CONSUMER LEGISLATION
Unless expressly stated otherwise in this Preliminary Information Form, the descriptions written in bold typeface will have the meanings ascribed in Distance Sale Agreement.
1. SUBJECT MATTER OF INFORMATION FORM and INFORMATION OF SERVICE
Essential features of the services provided to the Customer are described below. Pressing on the “I hereby read, understood and accepted Distance Sale Agreement” button or the similar button(s) shall mean that Customer accepts Terms and Conditions of this Agreement and this Agreement enters into force as of such acceptance. Details relevant to products features, number, unit price and total are provided at basket and checkout phase. The Customers may always reach to Guess Turkey via phone number 00902169002845, and/or e-mail address [email protected]
Delivery of the Product: Delivery Product pursuant to the Distance Sale Agreement executed by and between Guess Turkey and the Customer will be delivered to the Customer being custom duties at Consumer charge. Order will be given to authorized contracted cargo officer by Guess Turkey within two (2) working days after the receipt of the order at the latest. Delivery time of the Product is five-six (5-6) days at standard delivery, two-four (2-4) days at express delivery according to carrier, subject to one (1) day delay according to the region of the Customer. The said delivery time will not exceed legally prescribed thirty (30) days in no condition.
2. RIGHT OF WITHDRAWAL
Customer may withdraw from this Agreement by returning the purchased Product within thirty (30) days as of the delivery of the Product to the Customer itself or the person/company in the stated address (“Right of Withdrawal”). The Customer will notify Guess Turkey via e-mail within the same period of time and return the Product. The Customer agrees and accepts that the Product will be subject to assessment by GUESS as set forth under Distance Sale Agreement.
The Product will not be used in any way to be subject to the Right of Withdrawal. The Product will be returned with the Product’s box, pack and the standard accessory if it exists in complete and free of damage.
After the return of the Product Price to the bank, the transfer to the Customer’s bank account is totally related to the banking process. In this respect, the Customer agrees and accepts that Guess Turkey may not be held liable for the possible delays and that this transfer procedure will take approximately four (4) weeks.
3. VALIDITY
After Customer reads this Preliminary Information Form on site and accepts it, the Distance Sale Agreement will be executed. This Preliminary Information Form constitutes the integral part of the Distance Sale Agreement
4. GOVERNING LAW AND DISPUTE RESOLUTION
The Customer’s applications related to complaints and objections can be made to Consumer Arbitration Committee or Consumer Courts that is located in the residential area of Customer or in the place where goods and the services are purchased by the Customer.
ANNEX-1 SAMPLE WITHDRAWAL FORM
(This form should only be filled in and submitted to Guess Turkey if the Customer wishes to exercise his/her right of withdrawal.)
To: Guess Turkey Perakende Satış Mağazacılık ve Ticaret Limited Şirketi
Dereboyu Cad. Bilim Sok. No:5 Sun Plaza A-BLK 30 İç Kapı.51 Maslak, Sarıyer, Istanbul
[email protected]
I hereby declare that I exercise my right of withdrawal arising from the Agreement in relation to the sale of the items below:
-Date of order or delivery:
-Relevant item subject to the right of withdrawal:
-Price of the relevant item subject to the right of withdrawal:
-Name of the Customer:
-Address details of the Customer:
-Signature of the Customer: (if submitted in written form)
-Date:
Terms & Conditions
These General Terms and Conditions of Sale (hereinafter “T&C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina, 44 – 6934 Bioggio - Switzerland (hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active (hereinafter, the “Customer”).
The Customer should read these T&C carefully before placing any purchase order within this website, as these T&C shall apply to every order of items made through this website. Customer, by accepting these T&C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.
Terms & Conditions
1. Any order placed by Customer shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e-mail message. GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.
2. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.
3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.
4. The items’ prices shall always be invoiced in Euro currency (except for UK where prices shall be invoiced in GBP currency). GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated. Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.
5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.
6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.
7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.
8. Customer may return items purchased on www.guess.eu,without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item. Any claim beyond this timeframe shall be ineffective. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.
Before shipping back any item to GUESS, Customer must send an email to [email protected] in order to get authorization to proceed with the item return.
In addition to terms and procedure mentioned above, Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
- returned items must not have been used, worn, washed or damaged;
- items’ identification tag must still be attached to the items together with the disposable seal;
- items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
Items have to be sent back to the warehouse specified on the return label included in the parcel or on the one generated upon completion of the return registration process on the website, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.
Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item, sending to relevant Credit Institute or Paypal Account, within and no later than seven (7) days from receipt of the goods, confirmation to proceed to refund. Timings related to refund on each customer account depend on relevant Credit Institute or Paypal account, only, and are in no way under GUESS control. Refund of the item’s price shall always be done to the Customer who made the payment, only.
Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.
9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www.guess.eu for 2 (two) years from delivery, provided that any such defect must be reported to GUESS within 2 (two) months from relevant discovery. Any claim beyond this timeframe shall be ineffective.
Before shipping any defective item back to GUESS, Customer must send an email to [email protected] in order to get authorization to proceed with the item return.
Upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the defective item sending to relevant Credit Institute or Paypal Account, within and no later than seven (7) days from receipt of the goods, confirmation to proceed to refund for the price paid for the defective item. Timings related to refund visibility on each customer account depend on relevant Credit Institute or Paypal account, only, and are in no way under GUESS control. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.
10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.
11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.
12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland).
T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.
Terms & Conditions
These General Terms and Conditions of Sale (hereinafter “T&C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina,44 – 6934 Bioggio – Switzerland (hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active (hereinafter, the “Customer”).
The Customer should read these T&C carefully before placing any purchase order within this website, as these T&C shall apply to every order of items made through this website. Customer, by accepting these T&C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.
Terms & Conditions
1. Any order placed by Customer shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e-mail message. GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.
2. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.
3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.
4. The items’ prices shall always be invoiced in Euro currency (except for UK where prices shall be invoiced in GBP currency). GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated. Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.
5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.
6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.
7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.
8. Customer may return items purchased on www.guess.eu, without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item.
Return costs will be at GUESS charge. For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.
Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
• returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
Items have to be sent back to the warehouse specified on the return label included in the parcel or on the one generated upon completion of the return registration process on the website, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.
Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.
Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.
9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www.guess.eu for 2 (two) years from delivery, provided that any such defect must be reported to GUESS within 2 (two) months from relevant discovery. Any claim beyond this timeframe shall be ineffective.
For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.
Upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the defective item and start the refund procedure in order to have Customer reimbursed for the price paid for the defective item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only.
10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.
11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.
12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland).
T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.
Bienvenu/e chez Guess !
Les données personnelles comprennent toute information ou donnée à travers laquelle une personne physique peut être identifiée, de manière directe ou indirecte. Dans la présente note d'information sur la vie privée, nous désignerons toutes les données à caractère personnel des utilisateurs, tels que mieux identifiés et décrits ci-après, de manière collective avec le terme « Données à caractère personnel ».La société Guess Europe SAGL (également désignée ci-après avec les termes « nous », « société », « d’entreprise » ou « notre ») s’engage fermement dans la protection et le respect de la vie privée des utilisateurs. Dans la présente Note d’information sur la vie privée, en lien avec l’utilisation de notre site Internet (en bref, le « Site Internet »), nous illustrerons dans le détail quelles données à caractère personnel peuvent être traitées par nous en lien avec :
- la navigation (c’est-à-dire les cookies) ;
- la création d’un compte (en particulier aux fins de la gestion des commandes passées en ligne ou au sein des boutiques Guess que nous gérons) ;
- l’envoi de communications commerciales, également basées sur le profilage de l’utilisateur (tel que mieux décrit ci-après) comme des promotions, des invitations à des événements et d’autres informations sur nos produits ;
- l’utilisation de nos canaux dédiés au service clients (le « Service clients »).
Sommaire de la présente Note d’information sur la vie privée
- Le Responsable du traitement
- Données à caractère personnel traitées et méthodes de collecte
- Section cookies
- Notifications Push Internet
- Finalités du traitement des Données à caractère personnel et bases juridico-légales
- Destinataires des Données à caractère personnel et leur position
- Durée de la période de conservation des Données à caractère personnel
- Mesures de protection
- Droits de l’utilisateur et modes d’exercice
- Droit de soumettre une réclamation à l’Autorité de contrôle
- Connexions aux sites Internet de tiers - Communication aux sites de réseaux sociaux
- Contacts
- Modifications de la présente Note d’information sur la vie privée
- Utilisation de notre Site par des mineurs
1. Le Responsable du traitement
La société Guess Europe SAGL est le Responsable du traitement relativement à l’élaboration et au traitement des données à caractère personnel des utilisateurs, tel que décrit dans la présente Note d’information sur la vie privée. Le siège social de Guess Europe SAGL est sis à Bioggio, Suisse, 6934, Strada Regina N° 44.
Guess Europe SAGL a nommé le Responsable de la protection des données (DPO), qui pourra être contacté à l’adresse électronique suivante : [email protected]
2.Données à caractère personnel traitées et méthodes de collecte
(i) Site Internet
L’utilisateur peut décider d’utiliser le Site Internet (également pour passer des commandes) en qualité d’utilisateur non inscrit ou après avoir créé un compte personnel sur le Site Internet, en qualité d’ « Utilisateur inscrit ». L’inscription sur le Site Internet est facultative et permet au client de récupérer la chronologie des commandes, gérer la wish list (liste d’envies), contrôler les détails des commandes en cours, sauvegarder plusieurs adresses d’expédition, gérer la restitution des produits achetés et fournir, de façon facultative et explicite, l’autorisation de conserver et de rendre automatiquement visibles les données de la carte de crédit, d’autres modes de paiement actuels et futurs, y compris les modes de paiement automatiques, pour de futures utilisations.
Nous collectons et élaborons donc les données suivantes :
- Nous pourrions collecter les données (cookies) sur les modes d’utilisation (c’est-à-dire la navigation) de notre Site Internet de la part de l’utilisateur : par exemple, le site Internet depuis lequel a été effectué l’accès (site de provenance), les pages consultées et les autres actions effectuées sur notre Site Internet. La collecte des données visées au présent point 1 peut être indépendante de l’inscription de l’utilisateur. Pour plus de détails sur les types de cookies et les modes de traitement par l’intermédiaire de tel(le)s instruments / techniques, se référer à la « section cookies » spécifique au paragraphe 3 suivant, où sont également fournies des informations sur la façon de désactiver les cookies et de gérer les préférences ;
- Les Données à caractère personnel fournies par le client via le formulaire du module d’inscription sur le Site Internet en tant qu’Utilisateur inscrit ou à la réception de communications marketing (par ex., prénom, nom, date de naissance, adresse e-mail). À cet égard, pour s’inscrire sur le Site Internet, l’utilisateur est tenu de remplir un formulaire en ligne. Dans les cas où tous les champs marqués d’un astérisque (*) venaient à ne pas être renseignés, l’utilisateur ne pourra pas s’inscrire sur le Site Internet parce que de telles informations sont nécessaires pour pouvoir créer le compte de l’utilisateur en qualité d’Utilisateur inscrit. Le renseignement des champs non marqués d’un astérisque (*) est facultatif. À tout moment, l’utilisateur pourra révoquer son autorisation expresse fournie et supprimer son compte créé sur le Site Internet.
- Les Données à caractère personnel relatives à l’activité d’achat en ligne et en boutique (par ex., produit acheté, couleur et prix du produit, adresse de facturation, adresse d’expédition, copie de la carte de crédit, numéro de téléphone et informations sur le paiement).
(ii) Communications commerciales
En cas de l’autorisation délivrée par l’utilisateur du Site Internet, l’utilisateur recevra nos communications commerciales, également sur la base du profilage de l’utilisateur. Le degré de personnalisation des contenus envoyés par Guess peut varier en fonction des informations que l’utilisateur a délivrées à Guess via le Site Internet ou lors de ses expériences au sein de nos boutiques (par ex., les achats). L’utilisateur pourra demander de recevoir des communications marketing via la section dédiée à l’intérieur du Site Internet ou en phase de création d’un compte. Par ailleurs, nous pourrions envoyer, par courriel, des communications inhérentes à l’achat de produits ou de servicesd’une catégorie analogue à ceux achetés par l’utilisateur sur la base de notre intérêt légitime.À tout moment, l’utilisateur pourra demander à ne plus recevoir aucune communicationrelative aux produits ou services de catégorie analogue et révoquer son consentement portant sur les communicationscommerciales visées plus haut.
(iii) Service clients
Aux fins de l’assistance aux clients, notre société collecte les Données à caractère personnel de l’utilisateur dans le formulaire de contact en ligne, via des outils de messagerie instantanée (ex. WhatsApp), des appels (également via un centre d’appel extérieur), e-mail, chat (chatbot, live chat, personal shopper) et via les réseaux sociaux.Les données obtenues via de tels canaux sont les données nécessaires pour pouvoir gérer et répondre aux demandes de l’utilisateur : l’absence de communication des données et informations pourrait empêcher le traitement de sa demande (par ex., le code IBAN de l’utilisateur quand ce dernier nous contacte pour une demande de remboursement, si une commande a été effectuée sur notre Site Internet avec le paiement au comptant à la livraison du produit).Lorsque cela est nécessaire, afin de pouvoir correctement satisfaire à la demande de l’utilisateur, nous pourrions collecter les données relatives aux achats de l’utilisateur effectués en ligne (via notre Site Internet) : de telles données comprennent les caractéristiques des produits achetés, l’adresse de facturation et d’expédition, le numéro de téléphone de l’utilisateur et les informations de paiement.
La présente section :
- a pour objectif de fournir des informations relativement aux cookies présents sur le Site www.guess.eu ainsi qu’aux modalités de gestion de ces derniers de la part des utilisateurs qui le consultent ;
- s’applique exclusivement aux activités en ligne du Site et est valable pour les utilisateurs de celui-ci. Elle ne s’applique en revanche pas aux informations collectées via d’autres canaux.Le Site garantit une confidentialité et une transparence maximale relativement à la gestion et à l’utilisation de ces mêmes informations personnelles.
Responsable du traitement : Guess Europe SAGL, dont le siège social est sis à Bioggio, Suisse, 6934, Strada Regina N° 44
DPO : L’utilisateur peut contacter le Responsable de la protection des données de Guess EuropeSAGL en adressant un courriel à [email protected].
Les cookies sont des fichiers texte qu’un site Internet peut envoyer, au cours de la navigation sur le terminal de l’utilisateur (un PC, un notebook, un smartphone, une tablette, ...). Le site Internet qui les a transmis peut ensuite lire et enregistrer les cookies qui se trouvent sur le même dispositif pour obtenir des informations de différentes natures. Chaque type de cookie a une finalité définie.
Il existe trois catégories fondamentales : les cookies techniques, les cookies analytiques, les cookies de profilage.
- Les cookies techniques sont généralement nécessaires pour le bon fonctionnement du site Internet, pour permettre la navigation et pour fournir le service requis par l’utilisateur ; sans eux, vous pourriez ne pas être en mesure de visualiser correctement les pages ou bien d’utiliser certains services. Par exemple, un cookie technique est indispensable pour maintenir la connexion de l’utilisateur tout au long de sa visite sur un site Internet, ou pour mémoriser les paramétrages de langue, de visualisation, et ainsi de suite. Les cookies techniques, dont l’utilisation ne requiert par l’autorisation de l’utilisateur, peuvent être ultérieurement distingués en :
- cookies de navigation, qui garantissent la jouissance normale du site Internet (en permettant, par exemple, de réaliser un achat ou de s’identifier pour accéder aux espaces réservés) ;
- cookies de fonctionnalité, qui permettent à l’utilisateur de naviguer en fonction d’une série de critères sélectionnés (par exemple, la langue, les produits sélectionnés pour l’achat) afin d’améliorer le service rendu à ce dernier.
- Les cookies analytiques. Cookies – assimilés à certaines conditions aux cookies techniques par la règlementation – utilisés pour collecter des informations sur les accès au site, également dans le but d’élaborer des analyses statistiques et / ou d’optimiser le site. Il ne sont assimilés aux cookies techniques que si : (i) ils sont uniquement utilisés pour produire des statistiques agrégées et en lien avec un seul site ou une seule application mobile ; (ii) au moins le quatrième composant de l’adresse IP, pour les cookies tiers, est masqué ; (iii) les tierces parties s’abstiennent de combiner de tels cookies analytiques avec d’autres élaborations (fichier des clients ou statistiques de visites sur d’autres sites, par exemple) ou de les transmettre à des tiers. Les tierces parties sont toutefois autorisées à produire des statistiques avec des données relatives à plusieurs domaines, sites Internet ou applications qui sont attribuables au même éditeur ou groupe commercial. S’ils sont assimilés à des cookies techniques, leur installation ne requiert pas l’autorisation préalable de l’utilisateur ;
- Les cookies de profilage sont utilisés pour tracer la navigation de l’utilisateur en réseau et créer des profils quant à ses goûts, habitudes, choix, etc. Avec ces cookies, des communications commerciales peuvent être transmises à l’utilisateur (directement sur son terminal) en phase avec les préférences déjà manifestées par celui-ci lors de la navigation en ligne. Pour leur installation, l’autorisation de l’utilisateur est requise. Les cookies peuvent encore être classés en tant que :
- cookies de session, qui sont supprimés immédiatement à la fermeture du navigateur ;
- cookies persistants, qui – à la différence des cookies de session – restent à l’intérieur du navigateur pour une période de temps donnée. Ils sont utilisés, par exemple, pour reconnaître le dispositif qui se connecte au site en facilitant les opérations d’authentification pour l’utilisateur ;
- cookies internes générés et gérés directement par le gérant du site Internet sur lequel navigue l’utilisateur ;
- cookies tiers générés et gérés par des sujets autres que le gérant du site Internet sur lequel navigue l’utilisateur. De tels cookies sont paramétrés par un site Internet autre que celui que l’utilisateur est en train de visiter. Cela parce que sur chaque site peuvent être présents des éléments (images, cartes, sons, liens spécifiques vers des pages Internet d’autres domaines, etc.) qui résident sur des serveurs autres que celui du site visité.
Dans la page d’accueil, au premier accès au site, il est possible de visualiser une bannière pop-up qui contient une brève note d’information et le panneau de gestion des préférences pour les cookies. Via l’interaction avec la bannière, l’utilisateur a la possibilité d’accepter l’utilisation des cookies ou de sélectionner / désélectionner les catégories de cookies individuelles. L’autorisation concernant l’utilisation des cookies est enregistrée avec un « cookie technique » spécifique.
4. Notifications Push Internet
Sous réserve de votre consentement exprès, vous pourrez recevoir sur votre dispositif des notifications personnalisées sur les produits et les nouveautés commerciales de Guess (désignées « Notifications Push Internet »). Pour pouvoir vous envoyer de telles notifications, nous utilisons des technologies similaires aux cookies qui archivent les informations dans le stockage local de votre dispositif. L’Utilisateur pourra à tout moment révoquer son consentement portant sur la réception de telles communications commerciales personnalisées en procédant, en fonction du navigateur que vous utilisez, conformément aux instructions suivantes.
Principaux navigateurs :
- Chrome
- Firefox
- Safari
Vous pourrez, par ailleurs, révoquer votre consentement portant sur la réception des notifications, également à partir des communications que vous recevez, en procédant conformément aux instructions suivantes :Bureau : Cliquer avec le bouton droit de la souris sur la notification > désactiver les notifications de guess.eu
Portable : Accéder au centre de notifications > Paramètres du site > Notifications > Bloquer les notification de guess.eu
5. Finalités du traitement des Données à caractère personnel et bases juridico-légales
En fonction de la modalité d’interaction choisie par l’Utilisateur, nous pourrions élaborer ou traiter les Données à caractère personnel de l’utilisateur pour des finalités différentes et sur d’autres bases juridico-légales.
En particulier :
- Inscription: nous élaborons les Données personnelles fournies dans le formulaire d’inscription (prénom, nom, adresse électronique et date de naissance) pour gérer l’inscription sur le Site Internet et pour la gestion ultérieure du compte de l’Utilisateur inscrit (ou la section Mon compte / Compte personnel du Site Internet) ; cette activité comprend également l’envoi de messages électroniques relatifs au processus d’inscription. L’élaboration ou le traitement de telles Données à caractère personnel est nécessaire pour pouvoir satisfaire la demande d’inscription sur le Site Internet de la part de l’utilisateur.
- Gestion des commandes en ligne et en boutique : nous élaborons les Données à caractère personnel du client lorsqu’il passe des commandes (par ex., prénom, nom, adresse électronique, adresse de livraison, adresse de facturation, numéro de téléphone portable et informations et données de paiement), pour les finalités de gestion de telles commandes (incluant la livraison des produits achetés et la gestion des communications d’assistance, l’éventuel remboursement ou retour). L’élaboration ou le traitement de telles Données à caractère personnel est nécessaire pour l’exécution des contrats auxquels s’est soumis l’utilisateur.
- Rappel achats non finalisés : nous élaborons les Données à caractère personnel fournies par le client (par exemple prénom, nom, adresse électronique), à l’occasion de l’utilisation du Site Internet pour rappeler au client qu’il a commencé mais pas terminé la procédure d’achat pour une commande sur le Site Internet ou pour proposer des remises ou des promotions relatives à une commande commencée mais pas encore terminée. La base juridique d’un tel traitement est l’exécution du contrat entre les parties. Dans le cas où l’utilisateur ne désirerait pas recevoir de telles communications, il pourra en aviser notre société à tout moment, en utilisant les adresses figurant dans la section « Contacts » de la présente Note d’information sur la vie privée, ou en utilisant le lien figurant dans les communications reçues par courriel : notre société interrompra cette activité sans délai.
- Modes de paiement : nous élaborons les Données à caractère personnel relatives aux paiement de l’utilisateur (par ex., numéro de carte de crédit, date d’expiration et code de sécurité) pour vérifier si les données fournies pour l’exécution des transactions sont complètes, valides, correctes et de nature non frauduleuse. L’élaboration de telles Données à caractère personnel est nécessaire aux fins de l’exécution du contrat et pour garantir que les transactions soient correctement effectuées.
- Marketing profilé : nous élaborons les Données à caractère personnel de l’utilisateur pour envoyer, lorsque l’utilisateur a fourni son autorisation, des communications marketing relatives aux produits, aux promotions et événements également en profilant l’utilisateur sur la base des informations directement fournies par celui-ci (par ex., adresse de livraison, genre) ou ses interactions en ligne et hors ligne avec Guess (par ex., habitudes d’achat). De telles communications peuvent être envoyées par courrier électronique, SMS, messagerie instantanée ou courrier postal.
- Nous traitons des Données à caractère personnel vous concernant pour vous adresser des communications marketing (« marketing profilé léger »), sur la base de notre intérêt légitime, lorsqu’un panier est abandonné (un client qui commence un passage en caisse dans le cadre d’un achat en ligne mais qui abandonne avant de porter la procédure à terme). Le message e-mail sert de rappel aux consommateurs qui n’ont peut-être pas conclu la procédure d’achat.
- Notifications Push Internet : nous élaborons les Données à caractère personnel de l’utilisateur pour envoyer, lorsque l’utilisateur a fourni son autorisation, des notifications également personnalisées sur les produits et sur les nouveautés commerciales de Guess. La personnalisation des communications peut être effectuée sur la base de votre mode de navigation sur Internet et votre utilisation du Site et, donc, lorsque vous avez fourni votre accord, également via les données obtenues grâce aux cookies de profilage. Les catégories de données à caractère personnel qui sont utilisées à cette fin sont : les produits achetés, visualisés ou insérés dans le panier (également à des fins de rappel sur les achats non finalisés) ; les données d’inscription, les informations sur le dispositif et sur le navigateur que vous utilisez.
- Statistiques internes : nous élaborons des statistiques agrégées basées sur l’élaboration de Données à caractère personnel de nos utilisateurs et clients afin d’orienter nos choix commerciaux. De telles opérations sont effectuées sur la base légale de l’intérêt légitime.
- Insertions sur les réseaux sociaux : dans le cas où l’utilisateur fournirait son autorisation, nous communiquons l’adresse électronique de l’utilisateur aux sites de réseaux sociaux (par ex., Facebook et Instragram), qui vérifient si l’utilisateur est inscrit. De cette manière, via l’utilisation de bannières, il sera possible de montrer des annonces publicitaires relatives aux produits Guess (qui pourraient intéresser l’utilisateur) lorsque l’utilisateur utilisera les services de tels sites tiers.
- Service clients : nous élaborons les Données à caractère personnel qui sont strictement nécessaires pour les finalités de gestion et de réponse aux questions posées par le client à notre Service clients ; à cette fin, l’autorisation de l’utilisateur n’est pas requise puisque le traitement des Données à caractère personnel est nécessaire pour pouvoir satisfaire les requêtes de ce dernier dans le cadre de l’exécution du contrat. Les demandes peuvent être gérées via des outils de messagerie instantanée (ex. WhatsApp), des appels (également via un centre d’appel extérieur), e-mail et chat (chatbot et live chat) et via des sites Internet et des réseaux sociaux.
- Niveau de satisfaction du client : la société invitera le client à exprimer un niveau de satisfaction relativement au soutien reçu par le Service clients et à l’expérience d’achat. Un tel traitement est effectué sur la base de l’intérêt légitime.
- Obligations légales : il pourrait être nécessaire d’élaborer les Données à caractère personnel de l’utilisateur pour l’exécution des obligations légales en vigueur (par ex., les lois et la règlementation en matière fiscale et administrative).
- Défense des intérêts de l’entreprise : il pourrait être nécessaire d’élaborer les Données à caractère personnel de l’utilisateur, lorsque que cela est nécessaire, pour la gestion de potentielles réclamations, actions en justice ou demandes d’indemnisation, sur la base de notre intérêt légitime de protéger les intérêts de l’entreprise.
- Communications relatives à des produits ou des services de catégorie analogue : nous pourrions utiliser l’adresse électronique fournie par le client, en sa qualité d’utilisateur (qu’il soit inscrit ou non), pour l’envoi de communications relatives à des produits ou des services de catégorie analogue à ceux achetés (ex. promotions) ou comme rappel à ceux qui n’ont peut-être pas conclu la procédure d’achat (abandon de panier).
| FINALITÉ | BASE JURIDIQUE |
| finalités a), b), c), d), i) | exécution du contrat entre les parties |
| finalités e), f), h) | autorisation expresse de l’intéressé |
| Finalités e1), g), j), l), m) | intérêt légitime |
| finalité k) | obligation légale imposée au responsable |
6. Destinataires des Données à caractère personnel et leur position
Les Données à caractère personnel sont archivées au sein de l’Union européenne, en Suisse et aux États-Unis (car la société-mère Guess Inc. est établie aux États-Unis et aux fins d’archivage des données, les serveurs de Guess Inc. situés aux États-Unis sont également utilisés).
Le transfert des Données à caractère personnel de l’utilisateur depuis l’Union européenne vers la Suisse se fonde sur la décision de conformité de la Commission européenne qui reconnaît la Suisse comme un pays garantissant un niveau approprié de protection des Données à caractère personnel. Le transfert des Données à caractère personnel de l’utilisateur vers les États-Unis, qui est l’un des pays non reconnus par la Commission européenne comme un pays garantissant un niveau de protection approprié, est effectué sur la base de mesures appropriées destinées à protéger les Données à caractère personnel contenues à l’intérieur d’accords juridiques contraignants (clauses modèle UE).
D’éventuelles tierces parties auxquelles nous pourrions être amenés à confier les données à caractère personnel collectées via le Site Internet, dans le cadre des finalités pour lesquelles elles ont été collectées, seront sélectionnées selon la diligence nécessaire et en adoptant toutes les mesures nécessaires, sur une base raisonnable, pour garantir que de telles parties élaborent ou traitent les Données à caractère personnel de l’utilisateur de façon protégée et sûre, conformément aux seules instructions fournies par nos soins et pour aucune autre finalité, en plus d’assurer que d’éventuels transferts de données hors de l’Espace économique européen surviennent dans le respect des lois en matière de protection des données applicables..
Enfin, dans le cas où cela s’avèrerait nécessaire en lien avec la gestion d’éventuelles réclamations, actions, ou procédures légales ou pour l’exécution des obligations légales en vigueur, nous pourrions transmettre les Données à caractère personnel de l’utilisateur à des consultants ou des avocats externes. Nous pourrions par ailleurs avoir besoin d’utiliser, partager ou divulguer les Données à caractère personnel de l’utilisateur si cela est exigé en réponse à des litiges, enquêtes ou pour toute autre divulgation ou publication requise sur le plan juridique / légal.
7. Durée de la période de conservation des Données à caractère personnel
Les Données à caractère personnel de l’utilisateur ne seront conservées que pour la période strictement nécessaire en lien avec les finalités pour lesquelles elles sont élaborées ou traitées. En particulier, nous conserverons les Données à caractère personnel de l’utilisateur :
- Pour les finalités de gestion du compte personnel en tant qu’Utilisateur inscrit, jusqu’à la suppression du compte lui-même ;
- Pour les finalités de gestion des commandes (en ligne ou en boutique), pour les utilisateurs non inscrits, pour la période strictement nécessaire pour permettre la livraison des produits achetés et pour la gestion d’éventuels retours ou remboursements ;
- Pour la finalité de rappel au client qui a commencé mais pas finalisé la procédure d’achat dans le cadre d’une commande sur le Site Internet ou pour proposer des remises ou des promotions relatives à une commande commencée mais pas encore finalisée, 30 jours à compter du dépôt d’un objet dans le panier ;
- Pour la finalité relative à la vérification que les données fournies dans le cadre de l’exécution des transactions sont complètes, valides, précises et de nature non frauduleuse 6 mois ;
- Pour les finalités de marketing, tant que l’autorisation n’est pas révoquée ;
- Pour les finalités de profilage, tant que l’autorisation n’est pas révoquée ;
- Pour les finalités d’élaborations statistiques, jusqu’à ce que le compte ne soit désactivé / supprimé ou sur demande de l’intéressé ;
- Pour les finalités de communication de l’adresse électronique de l’utilisateur à des sites de réseaux sociaux (par ex., Facebook et Instagram) et la visualisation d’annonces publicitaires relatives aux produits Guess, tant que l’autorisation n’est pas révoquée ;
- Pour les finalités de gestion et de réponse de la part du Service clients des demandes de l’utilisateur, pour une période n’excédant pas les 18 mois à compter de la réponse ou du traitement des demandes de l’utilisateur ;
- Pour les finalités de compréhension du niveau de satisfaction de la clientèle, pour une période n’excédant pas les 18 mois à compter de la réponse fournie ;
- Pour les finalités d’exécution des obligations légales (par ex., lois en matière fiscale et administrative), pour la période strictement nécessaire pour la conformité aux obligations et exigences légales applicables ;
- Pour les finalités de gestion de réclamations ou actions / procédures légales, pour la période strictement nécessaire à la gestion de telles réclamations ou actions ou pour entreprendre des contentieux et, dans tous les cas, pour une durée n’excédant par la période de prescription ou de forclusion applicable ;
- Pour la finalité d’envoi de communications inhérentes à des produits ou des services analogues à ceux que vous avez achetés, tant que vous ne vous y opposez pas.
Notre société a adopté des mesures de protection appropriées pour contribuer à protéger l’utilisateur de ou contre l’éventuel(le) perte, utilisation impropre, accès non autorisé ou altération des Données à caractère personnel.
9. Droits de l’utilisateur et modes d’exercice
À tout moment, l’utilisateur a le droit de / d’ :
- Accès : l’utilisateur peut demander l’accès à ses Données à caractère personnel à tout moment et, de notre côté, nous nous engageons à indiquer au client si ses Données à caractère personnel sont en phase d’élaboration ou si elles sont traitées et pour quelles finalités, en plus de lui fournir les détails des catégories de Données à caractère personnel concernées, les destinataires desdites Données et les périodes de conservation ou de rétention afférentes (sur demande, nous fournissons également une copie des Données à caractère personnel) ;
- Rectification : dans le cas où la moindre des Données à caractère personnel de l’utilisateur conservée ou collectée par nos soins s’avère incomplète ou incorrecte, l’utilisateur peut demander qu’elle soit corrigée ou complétée à tout moment et peut, dans tous les cas, directement modifier les données de la carte de crédit et des autres modes de paiement enregistrés.
- Suppression : l’utilisateur peut demander la suppression de son compte en tant qu’Utilisateur inscrit ou, dans tous les cas, peut demander la suppression des Données à caractère personnel afférentes, y compris les données de la carte de crédit et des autres modes de paiement utilisés pour l’activité d’achat en ligne, dans le cas où il n’est plus strictement nécessaire de les conserver en lien avec les finalités pour lesquelles elles ont été collectées. Toutefois, nous sommes tenus de conserver une trace d’informations données, comme, par exemple, les achats précédents et les informations similaires, pour l’exécution d’obligations légales en vigueur et, par conséquent, dans certaines circonstances, nous pourrions ne pas être en mesure d’éliminer ou de supprimer les Données à caractère personnel de l’utilisateur dans leur intégralité.
- Limitation : dans certaines conditions, l’utilisateur pourrait demander de limiter le mode d’élaboration ou de traitement de ses Données à caractère personnel (ou demander de continuer à archiver les Données à caractère personnel de l’utilisateur, mais pas de ne pas les élaborer ou les traiter sans son accord préalable). De telles conditions incluent les cas suivants :
- Dans le cas où l’utilisateur retient que les Données à caractère personnel conservées sont inexactes ou incomplètes, l’élaboration ou le traitement des données peut être limité jusqu’à ce qu’elles soient rectifiées ;
- Dans le cas où l’utilisateur s’oppose au traitement ou à l’élaboration (sur des bases juridico-légales qui prévoient qu’une telle objection est nécessaire dans l’intérêt public ou pour nos intérêts légitimes), un tel traitement peut être limité jusqu’à ce que soit déterminé si de telles bases juridico-légales ont la priorité sur les intérêts de l’utilisateur ;
- Dans le cas où le traitement est illégal ou illégitime mais l’utilisateur s’oppose à la suppression de ses Données à caractère personnel et demande en revanche que soit limitée l’utilisation de ses Données à caractère personnel ; et
- Dans le cas où il n’est pas nécessaire de conserver les Données à caractère personnel de l’utilisateur, mais ce dernier demande ses Données à caractère personnel pour entreprendre, exercer ses droits ou se défendre dans une action en justice, le traitement peut être limité.
10. Droit de soumettre une réclamation à l’Autorité de contrôle
Si l’utilisateur considère que ses Données à caractère personnel sont élaborées ou traitées selon une modalité qui viole ou enfreint les lois en vigueur en matière de protection des données, l’utilisateur a également le droit de soumettre une réclamation à l’Autorité garante de la protection des données dans l’État membre de l’UE au sein duquel il réside, travaille ou dans lequel une telle violation est supposée avoir eu lieu.
11. Connexions aux sites Internet de tiers - Communication aux sites de réseaux sociaux
Notre site Internet contient des connexions vers d’autres sites Internet. Si l’Utilisateur a fourni son accord (tel que prévu au point 5h) ci-dessus), nous communiquerons son adresse électronique aux sites de réseaux sociaux (Facebook et Instagram) et à la plateforme numérique Google, qui pourrait élaborer de telles données à caractère personnel pour déterminer s’il s’agit d’un utilisateur inscrit en possession d’un compte personnel auprès de tels sites ; de cette manière, via l’utilisation de bannières, il sera possible de montrer des annonces publicitaires relatives aux produits Guess (qui pourraient intéresser l’utilisateur) lorsqu’il utilisera leurs services.
Il est important de tenir compte que les sites Internet de tiers (réseaux sociaux inclus) prévoient des notes d’information spécifiques sur la vie privée. Contrôler de telles notes d’information sur la vie privée avant d’utiliser les connexions présentes sur le Site ou fournir le consentement à la communication.
Pour tout problème ou question relative au traitement des Données à caractère personnel, l’utilisateur peut contacter le Responsable de la protection des données de Guess Europe SAGL en adressant un courriel à [email protected].
13. Modifications de la Note d’information sur la vie privée
La présente Politique de confidentialité a été mise à jour au mois de novembre 2022. La présente Note d’information sur la vie privée est sujette à des modifications, par conséquent nous vous prions de l’examiner ou de la revoir régulièrement dans la section Vie privée du Site Internet. Toutefois, dans le cas où des modifications importantes venaient à être apportées à la présente Note d’information, il nous incombera d’informer l’utilisateur via une notification ou un avis dans la section Vie privée du Site Internet.
14. Utilisation de notre Site par des mineurs
Notre site Internet est uniquement destiné à un public d’utilisateurs âgés de 18 ans ou plus. L’inscription sur notre site Internet et l’abonnement à notre Lettre d’information sont disponibles pour les clients majeurs seulement.
Module de réseaux sociauxLe présent Site peut intégrer également modules plugin et / ou boutons pour les réseaux sociaux, afin de permettre un partage facile des contenus sur vos réseaux sociaux préférés. De tels modules plugin sont programmés de manière à n’installer aucun cookie lors de l’accès à la page, pour respecter la vie privée des utilisateurs. Les cookies sont éventuellement installés, si cela est prévu par les réseaux sociaux, uniquement lorsque l’utilisateur rend effective et volontaire l’utilisation du module plugin. Il convient de noter que si l’utilisateur navigue en étant connecté sur le réseau social, il a alors déjà autorisé l’utilisation des cookies véhiculés via ce site au moment de l’inscription sur les réseaux sociaux. La collecte et l’utilisation des informations obtenues au moyen du module plugin sont régulées par les notes d’information sur la vie privée afférentes aux réseaux sociaux respectifs, auxquelles vous êtes prié(e) de vous reporter.
Activation / désactivation et suppression des cookiesPour la gestion des préférences en matière de cookies, il est également possible de modifier les paramètres Internet du navigateur. Différentes modalités de gestion des cookies sont disponibles. Toutefois, la désactivation des cookies pourrait empêcher le Site de fonctionner correctement. Pour avoir plus d’informations, il est possible de consulter les instructions du navigateur ou de l’écran d’aide : en général, les paramètres sur les cookies se trouvent à l’intérieur du menu « options » ou « préférences » du navigateur.
L’utilisateur peut éliminer les cookies collectés via le navigateur avec les modalités ci-après reportées :
Nous signalons qu’il n’est pas garanti que les procédures et le lien reportés plus haut correspondent toujours à la version la plus récente du navigateur que vous utilisez, dans la mesure où ceux-ci sont soumis à de fréquentes mises à jour et modifications. Caractère obligatoire de la communication des données via l’installation de cookiesLes données personnelles traitées via l’installation de cookies techniques et de cookies analytiques (à partir du moment où l’adresse IP est traitée de façon anonyme) sont nécessaires pour garantir une bonne navigation à l’intérieur du Site.
Autoriser l’installation de cookies de profilage est facultatif. Les données personnelles seront traitées par de tels cookies uniquement sur accord préalable exprès selon les modalités précitées.
Policy
Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The data controller of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 - 6934 Bioggio, (hereinafter 'GUESS'): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.
All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the Customer Care.
GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS Privacy Policy. By visiting and using www.guess.eu, you are accepting and consenting to the practices described in this Privacy Policy and in the General Terms and Conditions posted in the applicable section of this site.
GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under 18, GUESS requires that you inform a parent or guardian about these Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Terms and Conditions before an order might be placed with GUESS.
Privacy Policy
Communication of Personal Data
Communicating your personal data to GUESS when requested in any of the many instances where personal data is collected through this site may be essential in order to achieve the purposes set down by the communication itself. Failure or refusal to provide accurate information when requested will cause inability of the online application, and therefore the GUESS organization shall not be in the position to process your request.
Communicating additional data to GUESS, other than those compulsory, is optional and will not produce any consequence with regard to the main purposes of your personal data collection.
Customer Rights
You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, to the processing of personal data concerning yourself.
In addition, you may always be entitled to obtain from GUESS:
- updating, correction and integration of your personal data;
- cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law.
Should you choose to have your name and personal data removed from GUESS database, you can do so by calling the customer service.
Please note that although your personal information is deleted from our database for commercial purposes, the history of orders placed on our website will remain in our system for security reasons.
Privacy Policy Summary
The principles on which GUESS Privacy Policy is based are listed below:
- to process data exclusively for the mentioned purposes and according to the methods illustrated;
- to use data for other purposes only where the user has expressed its unequivocal consent to such use;
- to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
- to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
- to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.
How and why we process your Personal Data
The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:
- to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
- to manage correspondence and service communications with you; to fulfil and deliver your orders;
- to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
- to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
- to carry out activities connected to marketing, market research and statistical processing.
In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.
GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.
The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. Some of those companies are established in countries outside of the European Economic Area, not having privacy legislation equivalent to the Swiss data protection legislation. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.
For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.
It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.
Cookies
GUESS site uses cookies to keep track of your shopping cart; GUESS uses cookies to deliver content specific to your interest and to save your password so you don’t have to re-enter it each time you visit our site
Security measures
GUESS will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above and we adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorised access, illicit types of processing and processing that is not in accordance with the purposes of data collection, as indicated in this Privacy Policy. However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security unless this is due to our negligence. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems).
Updates of the GUESS Privacy Policy
GUESS may modify or simply update this Privacy Policy, in part or completely, owing to variations of the laws and regulations that govern this matter and protect your rights. Such variations and updates of this Privacy Policy will be notified to users on the Privacy Policy page as soon as they are introduced and thus GUESS encourages you to periodically review this page.
Policy
Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The owner of personal data database of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 - 6934 Bioggio, (hereinafter 'GUESS'): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.
All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the Customer Care.
GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS Privacy Policy. By visiting and using www.guess.eu,you are accepting and consenting to the practices described in this Privacy Policy and in the General Terms and Conditions posted in the applicable section of this site.
GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under 18, GUESS requires that you inform a parent or guardian about these Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Terms and Conditions before an order might be placed with GUESS.
Privacy Policy
Communication of Personal Data
Communicating your personal data to GUESS when requested in any of the many instances where personal data is collected through this site may be essential in order to achieve the purposes set down by the communication itself. Failure or refusal to provide accurate information when requested will cause inability of the online application, and therefore the GUESS organization shall not be in the position to process your request.
Communicating additional data to GUESS, other than those compulsory, is optional and will not produce any consequence with regard to the main purposes of your personal data collection.
Customer Rights
You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself. You are also entitled to access your personal data containing in GUESS database and obtain information from GUESS as to the place of location of such personal data database and any third persons to whom your personal data are transferred to.
In addition, you may always be entitled to obtain from GUESS:
- updating, correction and integration of your personal data;
- cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law
Should you choose to have your name and personal data removed from GUESS database, you can do so by calling the customer service .
Please note that although your personal information is deleted from our database for commercial purposes, the history of orders placed on our website will remain in our system for security reasons.
Privacy Policy Summary
The principles on which GUESS Privacy Policy is based are listed below:
- to process data exclusively for the mentioned purposes and according to the methods illustrated;
- to use data for other purposes only where the user has expressed its unequivocal consent to such use;
- to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
- to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
- to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.
How and why we process your Personal Data
The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:
- to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
- to manage correspondence and service communications with you; to fulfil and deliver your orders;
- to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
- to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
- to carry out activities connected to marketing, market research and statistical processing.
In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.
GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.
The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group, consequently your personal data may be transferred abroad to respective GUESS entity and such GUESS entity undertakes. (i) to maintain sufficient regime of protection of your personal data; and (ii) to use your personal data only for the purposes described in this Privacy Policy. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.
For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.
It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy and the fact of submitting his/her personal data to GUESS.
Cookies
GUESS site uses cookies to keep track of your shopping cart; GUESS uses cookies to deliver content specific to your interest and to save your password so you don’t have to re-enter it each time you visit our site.
Security measures
GUESS will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above and we adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorised access, illicit types of processing and processing that is not in accordance with the purposes of data collection, as indicated in this Privacy Policy. However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security unless this is due to our negligence. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems).
Updates of the GUESS Privacy Policy
GUESS may modify or simply update this Privacy Policy, in part or completely, owing to variations of the laws and regulations that govern this matter and protect your rights. Such variations and updates of this Privacy Policy will be notified to users on the Privacy Policy page as soon as they are introduced and thus GUESS encourages you to periodically review this page.
Consent on personal data processing
Having read and accepted this Privacy Policy you agreed to the GUESS's processing, disclosure and international transfer of your personal information as described above in this Privacy Policy.
Policy
Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The data controller of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 - 6934 Bioggio, (hereinafter 'GUESS'): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.
This Privacy Policy is applicable for all the web sites owned or operated by GUESS, including, without limitation, the Web site currently located at www.guess.eu.
Your privacy is very important to us. Our Privacy Policy spells out GUESS’s commitment to respecting the privacy of the members and visitors to the website. We reserve the right to change this policy, which we'll do through online posting. This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. It also explains the steps we have taken to secure your personal information. Finally, it explains your options regarding the collection, use and disclosure of your personal information.
All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the Customer Care [email protected].
GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS’s Privacy Policy. By visiting and using www.guess.eu,you are accepting and irrevocably consenting to the practices described in this Privacy Policy and in the Distant Sale Agreement posted in the applicable section of this site.
GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under eighteen (18), GUESS requires that you inform a parent or guardian about this Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Distant Sale Agreement before an order might be placed with GUESS.
Communication of Personal Data
Communicating your personal data to GUESS when requested in any of the many instances where personal data is collected through this site may be essential in order to achieve the purposes set down by the communication itself. Failure or refusal to provide accurate information when requested will cause inability of the online application, and therefore the GUESS organization shall not be in the position to process your request.
Communicating additional data to GUESS, other than those compulsory, is optional and will not produce any consequence with regard to the main purposes of your personal data collection.
Customer Rights
You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself.
In addition, you may always be entitled to obtain from GUESS:
- updating, correction and integration of your personal data;
- cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law;
- Should you choose to have your name and personal data removed from GUESS database, you can do so by contacting Guess customer care at [email protected].
Please note that although your personal information is deleted from our database for commercial purposes, the history of orders placed on our website will remain in our system for security reasons.
Privacy Policy Summary
The principles on which GUESS Privacy Policy is based are listed below:
- to process data exclusively for the mentioned purposes and according to the methods illustrated;
- to use data for other purposes only where the user has expressed its unequivocal consent to such use;
- to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have expressly granted their consent;
- to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
- to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.
How and why we process your Personal Data
The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:
- to proceed with your purchase request, with reference to the fulfillment of your online order and accounting and fiscal activities related thereto;
- to manage correspondence and service communications with you; to fulfill and deliver your orders;
- to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
- to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
- to carry out activities connected to marketing, market research and statistical processing.
In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason, GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.
GUESS may use your personal data to send you advertising about its products and services only if you grant your express consent.
The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.
For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies. You hereby grant your express consent that your personal data may be shared with the aforementioned companies.
It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when a user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.
Cookies
GUESS site uses cookies to keep track of your shopping cart; GUESS uses cookies to deliver content specific to your interest and to save your password so you don’t have to re-enter it each time you visit our site.
Sale of Business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
Consent
By submitting your information you expressly consent to the use of that information as set out in this Privacy Policy.
External Links
Please be aware that the website may contain links to third-party web sites. If you visit these web sites by clicking on such links, these other sites may send their own cookies to visitors, collect data, or solicit personal information. This Privacy Policy does not cover any information that you disclose to such sites or that they may collect. The privacy policies of these other sites may be significantly different from this Privacy Policy. GUESS is not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your personal information collected there.
Security measures
GUESS will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above and we adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorizsed access, illicit types of processing and processing that is not in accordance with the purposes of data collection, as indicated in this Privacy Policy. However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems). As mentioned above GUESS has put in place various security procedures to protect your information. However, please be advised that the internet is not a secure medium.
Updates of the GUESS Privacy Policy
Guess may change, add or delete the Privacy Policy or any portion thereof from time to time in its sole discretion where it deems it necessary for legal, general regulatory and technical purposes, or due to changes in the services provided or nature or layout of the Site. Thereafter, you expressly agree to be bound by any such amended Privacy Policy. In this respect, GUESS encourages you to periodically review this page.
Policy
Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The data controller of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 – 6934 Bioggio (hereinafter, “GUESS”): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.
All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the Customer Care ([email protected]).
GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS Privacy Policy. By visiting and using www.guess.eu, you are accepting and consenting to the practices described in this Privacy Policy and in the General Terms and Conditions posted in the applicable section of this site.
GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under 18, GUESS requires that you inform a parent or guardian about these Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Terms and Conditions before an order might be placed with GUESS.
Privacy Policy
Communication of Personal Data
Communicating your personal data to GUESS when requested in any of the many instances where personal data is collected through this site may be essential in order to achieve the purposes set down by the communication itself. Failure or refusal to provide accurate information when requested will cause inability of the online application, and therefore the GUESS organization shall not be in the position to process your request.
Communicating additional data to GUESS, other than those compulsory, is optional and will not produce any consequence with regard to the main purposes of your personal data collection.
Customer Rights
You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to familiarize yourself with the content of your personal data accumulated in the information system; to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself.
In addition, you may always be entitled to obtain from GUESS:
- updating, correction and integration of your personal data;
- cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law.
Should you choose to have your name and personal data removed from GUESS database, you can do so by writing an email to [email protected]
Please note that although your personal information is deleted from our database for commercial purposes, the history of orders placed on our website will remain in our system for security reasons.
Privacy Policy Summary
The principles on which GUESS Privacy Policy is based are listed below:
- to process data exclusively for the mentioned purposes and according to the methods illustrated;
- to use data for other purposes only where the user has expressed its unequivocal consent to such use;
- 3. to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
- 4. to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
- 5. to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.
How and why we process your Personal Data
The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:
- 1. to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
- 2. to manage correspondence and service communications with you; to fulfil and deliver your orders;
- 3. to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
- 4. to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
- 5. to carry out activities connected to marketing, market research and statistical processing.
In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.
GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.
The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.
For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.
It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.
Cookies
GUESS site uses cookies to keep track of your shopping cart; GUESS uses cookies to deliver content specific to your interest and to save your password so you don’t have to re-enter it each time you visit our site.
Security measures
GUESS will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above and we adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorized access, illicit types of processing and processing that is not in accordance with the purposes of data collection, as indicated in this Privacy Policy. However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security unless this is due to our negligence. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems).
Updates of the GUESS Privacy Policy
GUESS may modify or simply update this Privacy Policy, in part or completely, owing to variations of the laws and regulations that govern this matter and protect your rights. Such variations and updates of this Privacy Policy will be notified to users on the Privacy Policy page as soon as they are introduced and thus GUESS encourages you to periodically review this page.
Policy
Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The data controller of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 - 6934 Bioggio, (hereinafter 'GUESS'): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.
All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the customer service.
GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS Privacy Policy. By visiting and using www.guess.eu, you are accepting and consenting to the practices described in this Privacy Policy and in the General Terms and Conditions posted in the applicable section of this site.
GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under 18, GUESS requires that you inform a parent or guardian about these Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Terms and Conditions before an order might be placed with GUESS.
Privacy Policy
Communication of Personal Data
Communicating your personal data to GUESS when requested in any of the many instances where personal data is collected through this site may be essential in order to achieve the purposes set down by the communication itself. Failure or refusal to provide accurate information when requested will cause inability of the online application, and therefore the GUESS organization shall not be in the position to process your request.
Communicating additional data to GUESS, other than those compulsory, is optional and will not produce any consequence with regard to the main purposes of your personal data collection.
Customer Rights
You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself.
In addition, you may always be entitled to obtain from GUESS:
- updating, correction and integration of your personal data;
- cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law.
Should you choose to have your name and personal data removed from GUESS database, you can do so by calling the customer service.
Please note that although your personal information is deleted from our database for commercial purposes, the history of orders placed on our website will remain in our system for security reasons.
Privacy Policy Summary
The principles on which GUESS Privacy Policy is based are listed below:
- to process data exclusively for the mentioned purposes and according to the methods illustrated;
- to use data for other purposes only where the user has expressed its unequivocal consent to such use;
- to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
- to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
- to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.
How and why we process your Personal Data
The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:
- to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
- to manage correspondence and service communications with you; to fulfil and deliver your orders;
- to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
- to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
- to carry out activities connected to marketing, market research and statistical processing.
In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.
GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.
The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.
For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.
It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.
Cookies
GUESS site uses cookies to keep track of your shopping cart; GUESS uses cookies to deliver content specific to your interest and to save your password so you don’t have to re-enter it each time you visit our site.
Security measures
GUESS will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above and we adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorised access, illicit types of processing and processing that is not in accordance with the purposes of data collection, as indicated in this Privacy Policy. However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security unless this is due to our negligence. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems).
Updates of the GUESS Privacy Policy
GUESS may modify or simply update this Privacy Policy, in part or completely, owing to variations of the laws and regulations that govern this matter and protect your rights. Such variations and updates of this Privacy Policy will be notified to users on the Privacy Policy page as soon as they are introduced and thus GUESS encourages you to periodically review this page.
Policy
Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The data controller of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 - 6934 Bioggio, (hereinafter 'GUESS'): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.
All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the customer service.
GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS Privacy Policy. By visiting and using www.guess.eu, you are accepting and consenting to the practices described in this Privacy Policy and in the General Terms and Conditions posted in the applicable section of this site.
GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under 18, GUESS requires that you inform a parent or guardian about these Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Terms and Conditions before an order might be placed with GUESS.
Privacy Policy
Communication of Personal Data
Communicating your personal data to GUESS when requested in any of the many instances where personal data is collected through this site may be essential in order to achieve the purposes set down by the communication itself. Failure or refusal to provide accurate information when requested will cause inability of the online application, and therefore the GUESS organization shall not be in the position to process your request.
Communicating additional data to GUESS, other than those compulsory, is optional and will not produce any consequence with regard to the main purposes of your personal data collection.
Customer Rights
You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself.
In addition, you may always be entitled to obtain from GUESS:
- updating, correction and integration of your personal data;
- cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law.
Should you choose to have your name and personal data removed from GUESS database, you can do so by calling the customer service.
Please note that although your personal information is deleted from our database for commercial purposes, the history of orders placed on our website will remain in our system for security reasons.
Privacy Policy Summary
The principles on which GUESS Privacy Policy is based are listed below:
- to process data exclusively for the mentioned purposes and according to the methods illustrated;
- to use data for other purposes only where the user has expressed its unequivocal consent to such use;
- to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
- to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
- to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.
How and why we process your Personal Data
The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:
- to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
- to manage correspondence and service communications with you; to fulfil and deliver your orders;
- to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
- to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
- to carry out activities connected to marketing, market research and statistical processing.
In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.
GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.
The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.
For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.
It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.
Cookies
GUESS site uses cookies to keep track of your shopping cart; GUESS uses cookies to deliver content specific to your interest and to save your password so you don’t have to re-enter it each time you visit our site.
Security measures
GUESS will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above and we adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorised access, illicit types of processing and processing that is not in accordance with the purposes of data collection, as indicated in this Privacy Policy. However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security unless this is due to our negligence. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems).
Updates of the GUESS Privacy Policy
GUESS may modify or simply update this Privacy Policy, in part or completely, owing to variations of the laws and regulations that govern this matter and protect your rights. Such variations and updates of this Privacy Policy will be notified to users on the Privacy Policy page as soon as they are introduced and thus GUESS encourages you to periodically review this page.
Policy
Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The data controller of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 - 6934 Bioggio, (hereinafter 'GUESS'): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.
All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the customer service.
GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS Privacy Policy. By visiting and using www.guess.eu, you are accepting and consenting to the practices described in this Privacy Policy and in the General Terms and Conditions posted in the applicable section of this site.
GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under 18, GUESS requires that you inform a parent or guardian about these Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Terms and Conditions before an order might be placed with GUESS.
Privacy Policy
Communication of Personal Data
Communicating your personal data to GUESS when requested in any of the many instances where personal data is collected through this site may be essential in order to achieve the purposes set down by the communication itself. Failure or refusal to provide accurate information when requested will cause inability of the online application, and therefore the GUESS organization shall not be in the position to process your request.
Communicating additional data to GUESS, other than those compulsory, is optional and will not produce any consequence with regard to the main purposes of your personal data collection.
Customer Rights
You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself.
In addition, you may always be entitled to obtain from GUESS:
- updating, correction and integration of your personal data;
- cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law.
Should you choose to have your name and personal data removed from GUESS database, you can do so by calling the tool-free number customer service.
Please note that although your personal information is deleted from our database for commercial purposes, the history of orders placed on our website will remain in our system for security reasons.
Privacy Policy Summary
The principles on which GUESS Privacy Policy is based are listed below:
- to process data exclusively for the mentioned purposes and according to the methods illustrated;
- to use data for other purposes only where the user has expressed its unequivocal consent to such use;
- to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
- to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
- to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.
How and why we process your Personal Data
The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:
- to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
- to manage correspondence and service communications with you; to fulfil and deliver your orders;
- to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
- to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
- to carry out activities connected to marketing, market research and statistical processing.
In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.
GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.
The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.
For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.
It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.
Cookies
GUESS site uses cookies to keep track of your shopping cart; GUESS uses cookies to deliver content specific to your interest and to save your password so you don’t have to re-enter it each time you visit our site
Security measures
GUESS will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above and we adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorised access, illicit types of processing and processing that is not in accordance with the purposes of data collection, as indicated in this Privacy Policy. However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security unless this is due to our negligence. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems).
Updates of the GUESS Privacy Policy
GUESS may modify or simply update this Privacy Policy, in part or completely, owing to variations of the laws and regulations that govern this matter and protect your rights. Such variations and updates of this Privacy Policy will be notified to users on the Privacy Policy page as soon as they are introduced and thus GUESS encourages you to periodically review this page.
Policy
Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The data controller of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 - 6934 Bioggio, (hereinafter 'GUESS'): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.
All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the customer service.
GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS Privacy Policy. By visiting and using www.guess.eu, you are accepting and consenting to the practices described in this Privacy Policy and in the General Terms and Conditions posted in the applicable section of this site and giving your express consent for the processing of Personal Data as provided hereunder.
GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under 18, GUESS requires that you inform a parent or guardian about these Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Terms and Conditions before an order might be placed with GUESS.
Privacy Policy
Communication of Personal Data
Communicating your personal data to GUESS when requested in any of the many instances where personal data is collected through this site may be essential in order to achieve the purposes set down by the communication itself. Failure or refusal to provide accurate information when requested will cause inability of the online application, and therefore the GUESS organization shall not be in the position to process your request.
Communicating additional data to GUESS, other than those compulsory, is optional and will not produce any consequence with regard to the main purposes of your personal data collection.
Customer Rights
You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself.
In addition, you may always be entitled to obtain from GUESS:
- updating, correction and integration of your personal data;
- Cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law.
Should you choose to have your name and personal data removed from GUESS database, you can do so by calling the tool-free number customer service.
Please note that although your personal information is deleted from our database for commercial purposes, the history of orders placed on our website will remain in our system for security reasons.
Privacy Policy Summary
The principles on which GUESS Privacy Policy is based are listed below:
- to process data exclusively for the mentioned purposes and according to the methods illustrated;
- to use data for other purposes only where the user has expressed its unequivocal consent to such use;
- to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
- to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
- to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.
How and why we process your Personal Data
The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:
- to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
- to manage correspondence and service communications with you; to fulfil and deliver your orders;
- to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
- to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
- to carry out activities connected to marketing, market research and statistical processing.
In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.
GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.
The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.
For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.
It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.
Personal Data are stored for a time period that is adequate for the purposes of data processing as defined above.
Cookies
GUESS site uses cookies to keep track of your shopping cart; GUESS uses cookies to deliver content specific to your interest and to save your password so you don’t have to re-enter it each time you visit our site.
Security measures
GUESS will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above and we adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorised access, illicit types of processing and processing that is not in accordance with the purposes of data collection, as indicated in this Privacy Policy.
GUESS adopts the following security measures to protect your Personal Data:
- by means of firewall;
- by means of recording and accounting user activity on the network, application, and system-wide levels;
- by means of anti-virus protection;
- by means of certified cryptographic protection of information;
- by means of intrusion detection;
- by means of security analysis tools;
- by means of controls on physical access to personal data processing tools.
However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security unless this is due to our negligence. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems).
Updates of the GUESS Privacy Policy
GUESS may modify or simply update this Privacy Policy, in part or completely, owing to variations of the laws and regulations that govern this matter and protect your rights. Such variations and updates of this Privacy Policy will be notified to users on the Privacy Policy page as soon as they are introduced and thus GUESS encourages you to periodically review this page.
APPLE PAY
Vous pouvez utiliser Apple Pay comme mode de paiement dans certains pays, où l'option de paiement est disponible dans le panier, avec votre appareil Apple. Vous pouvez payer avec Apple Pay en utilisant une carte de crédit enregistrée dans Apple Pay, ou en enregistrant une nouvelle carte. Les informations de facturation et d'expédition seront prises directement à partir d'Apple Pay. Si vous avez un code promo ou un bon, veuillez le saisir dans le panier avant de sélectionner l'option Apple Pay.
GOOGLE PAY
Vous pouvez utiliser Google Pay comme mode de paiement dans certains Pays, où l'option de paiement est disponible dans le panier, en choisissant une carte de crédit déjà enregistrée dans Google Pay ou en enregistrant une nouvelle. Sélectionnez Google Pay, choisissez un mode de paiement et entrez votre adresse de livraison. Les informations de facturation et d'expédition de votre commande seront extraites directement de Google Pay. Si vous disposez d'un code promotionnel ou d'un bon d'achat, veuillez le saisir dans le panier avant de sélectionner l'option Google Pay.
CARTE DE CREDIT
Une fois sélectionné le type de carte, il est nécessaire d'indiquer le numéro complet de la carte de crédit ou prépayée sans espaces, la date d'expiration, le code de sécurité (CVV/CVC) qui se trouve sur le dos de la carte et les coordonnées du titulaire de la carte. Les cartes de crédit ou prépayée acceptées sont Visa, Visa Electron, CartaSi, PostePay, Mastercard et American Express. Pour les paiements par carte Mastercard et American Express, une pré-transaction de 1€ sera effectuée pour vérifier la validité des données insérées. Ce montant sera ensuite débloqué automatiquement. Le total de la commande sera bloqué sur la carte et le débit sera effectué uniquement lors de la facturation de la commande. En cas d'annulation totale ou partielle de la commande, le montant bloqué sera automatiquement débloqué. Le délai de déblocage peuvent varier selon l'institut de crédit de référence.
PAYPAL
Qu'est-ce qu'un paiement automatique?
Il s'agit d'une fonctionnalité PayPal qui vous permet de sauvegarder vos coordonnées PayPal sur le site et de finaliser l'achat sur notre site plus rapidement, sans être redirigé vers PayPal.
Vous pouvez ignorer la connexion avec e-mail et mot de passe sur le compte PayPal, tout en maintenant la sécurité de vos données.
En activant cette option lors du paiement sur notre site, les données de votre compte PayPal seront directement connectées à votre compte Guess via un code enregistré sur votre compte PayPal.
Comment puis-je activer le paiement en un clic avec PayPal?
Sélectionnez PayPal comme mode de paiement et sélectionnez «J'autorise à enregistrer mes données PayPal et à payer plus rapidement en un seul clic».
Comment puis-je désactiver le paiement en un clic avec PayPal?
Vous pouvez facilement supprimer le paiement automatique directement depuis les paramètres de votre compte PayPal.
Pour plus d'informations, visitez le site PayPal.com
KLARNA - PAYEZ EN 21 JOURS
Vous pouvez payer votre commande jusqu’à 21 jours plus tard sans intérêt ni frais, afin de pouvoir essayer avant d’acheter et payer uniquement pour ce que vous conservez. Au paiement, choisissez Klarna pour payer jusqu’à 21 jours plus tard. Il n’est pas nécessaire d’entrer les détails de votre carte pour terminer la commande. Le délai de paiement convenu commence à partir du moment de l’expédition de la commande. Vous pouvez facilement effectuer ou planifier votre paiement en ligne ou dans notre application à tout moment jusqu’à 21 jours.
Per maggiori informazioni, ti invitiamo a visitare la pagina https://www.guess.eu/it-it/klarna-landing.html.
Per maggiori informazioni, ti invitiamo a visitare la pagina https://www.guess.eu/it-it/klarna-landing.html.