Orders

ORDERS

There are several ways to find a product:

1. Browsing through the categories on the left hand side of the webpage, choosing from the available sections
2. Entering the product name or product code in the appropriate field
3. Browsing through the Features that are proposed on our site

Missing sizes and colors may be restocked during the season and so be back on sale, we recommend you to monitor the article of your interest. If however there is a delay in restocking, you can contact Customer Service and enquire on delivery times and dates.

The collection for sale on-line is wider than the shop range, and may differ from shop to shop. In certain periods of the year, Guess.eu proposes an exclusive collection just on-line. There are no changes in price: they are the same both on line and in stores, during the season and during the sales period.

Every order is subjective to check out for safety on-line shopping.
So our Client Service may contact you to verify accuracy and veracity of personal data.

Each article comes complete with product details, technical specifications, colors and sizes that are available and a link that will guide you in your choice of sizes.

No, it is not necessary to create an account to buy on Guess.eu. It is possible to complete an order as a guest. This way, customer information cannot be used to place future orders and it will not be possible to manage the order (track the shipment from your account or download the invoice). Registration, however, has many advantages, like being able to backtrack all previous orders and to place orders more rapidly as data is already stored. (See also the section SERVICES AND REGISTRATIONS).

Our Customer Service is available for any clarification of products on sale and if the questions were to be of a highly technical nature, information will be requested directly from the Guess product office and an e-mail will be forwarded with all details.

All discount codes must be entered in the field dedicated to coupon codes in the shopping cart, followed by the key “Apply”.
It is very important to check the validity, as they always have a date of expiry, and the conditions of use, as sometimes they can only be used for specific categories.

Absolutely! Inside the shopping cart it is possible to select the gift option: the recipient will receive the product in a special package and if you wish you may leave a message which will also be signed Guess.
The invoice will not state any amount.

The shipping address indicates the destination of the shipment while the billing address relates to credit card details used for payment.
The shipping address can be different from the billing address.

For the moment there are no gift cards or vouchers available.

All products, in compliance with European legislation, are covered by a 2-year warranty against defects. See also section dedicated to RETURNS AND REFUNDS.

The origin of production is clearly indicated on the product label in compliance with regulations in force. For any further information you may contact Customer Service.

By prompting contacting our Customer Service it is possible to cancel the order if it has not yet been processed, whereas orders cannot be modified.
If you wish to modify an order, we suggest you cancel your order and then proceed to place a new one.

If the product you bought is in the wrong color/size or not in your liking, just contact our Customer Service in order to register your return request and receive the return procedure. For further details, please see section Returns and Refunds - How can I return an article? by choosing the flag of the Country you are interested in.

If the goods that have been purchased are faulty or different from the order, just contact our Customer Service in order to register your return request and receive the return procedure. Exclusively for faulty items, Guess will take charge of the shipping fees connected to the faulty product. For further details, please see section Returns and Refunds - How can I return an article? by choosing the flag of the Country you are interested in.