PRIVACY
Privacy policy for EU - GDPR
Welcome to Guess’s website!
On this page, Guess Europe SAGL (“we” or “us”) describes what personal data we collect from you when you use our website (the “Website”), when you create an account by registering on the Website and when you place a purchase order through the Website. We also describe how and why we process these personal data, and explain your rights under the EU General Data Protection Regulation (the “GDPR”) and how you can exercise such rights. Personal data is any information by which a natural person can be identified, whether directly or indirectly
Please note that we collect and process your personal data also in other circumstances, regarding which we have adopted specific privacy notices, namely:
- When you contact us via our customer service channels, regarding which please see the privacy notice available here;
- When, while subscribing to our newsletter (the “Newsletter”) on the Website or while joining our Guess List program in stores (the “Guess List”), you consent that we send you marketing communications, regarding which please see the privacy notice available here.
You can decide to use the Website (including to place purchase orders) as an unregistered user (a “Guest User”) or after creating your own account on the Website (as a “Registered User”). Registration on the Website is optional and allows you to retrieve your order history, manage your wish list, check details of orders in progress, save several shipping addresses and manage return of products that you have purchased.
- • The Data Controller and Its Representative in the European Union
- • What Personal Data We Process and How We Collect It
- • Use of Our Website By Minors
- • Why We Process Your Personal Data and on What Legal Bases
- • Who the Recipients of Your Personal Data Are and Where They Are Located
- • Links to Third-Party Websites
- • For How Long We Retain Your Personal Data
- • Security Measures
- • What Are Your Rights and How To Exercise Them
- • Changes To this Privacy Notice
The Data Controller and Its Representative in the European Union
Guess Europe SAGL is the data controller with respect to the processing of your personal data as described in this privacy notice. Guess Europe SAGL’s registered office is in Biòggio, Switzerland, 6934, Strada Regina No. 44. The data controller’s representative in the European Union is Guess Italia S.r.l., with its registered office in Florence, Italy, Via De’ Cattani No. 18.
You can contact Guess Europe SAGL’s Data Protection Officer at dpo.privacy@guess.eu and Guess Europe SAGL’s representative in the European Union at eurepresentative.privacy@guess.eu.
What Personal Data We Process and How We Collect It
We are committed to protecting and respecting you privacy and intend to give you as much control as reasonably possible over your personal data.
Please note that we may collect data (using cookies, trackers and tags) about how you use our Website, for example, the Website from which you have just accessed our site, the pages you check out and other actions taken on our Website. For more detailed information about the types of cookies and other tracking techniques we use and about the information we collect through them, we encourage you to read our cookie policy at the following link [https://www.guess.eu/ru/customercare/cookiepolicy/], where you will also find information about how to disable cookies and manage your preferences.
In addition, we collect and process:
- The personal data you provide by filling in the registration form, when registering on the Website (e.g., first name, surname, birthday and e-mail address).
- The personal data relating to your online shopping activity (e.g., product purchased, color, and price, of the product purchased, billing address, shipping address, mobile telephone number and payment information).
In this privacy notice, we will refer to all personal data described above collectively as “Personal Data”.
To register on the Website, you have to fill in an online form. If you do not fill in the fields marked with a (*) in the online form, you will not be able to register on the Website, because this information is necessary to allow us to create your account as a Registered User.
Filling in the fields that are not marked with a (*) is optional. If you decide to fill in the fields that are not marked with a (*), and you have consented to receive from us marketing communications tailored to your preferences, we may use that information to analyse your preferences, as described here.
Use of Our Website By Minors
Our Website neither targets nor is intended for persons under the age of 18. Registration on our Website and subscription to our Newsletter are only available to persons aged 18 or over.
Why We Process Your Personal Data and on What Legal Bases
Depending on how you choose to interact with us, we may process your Personal Data for different purposes and on different legal bases.
- We process the Personal Data you provide in the registration form (first name, surname, and e-mail address) for the purpose of managing the Website registration and managing your account as a Registered User (including the “My Account” section of the Website), including to send you e-mails related to the registration process. Processing these Personal Data is necessary in order to fulfil your request to be registered on the Website.
- We process the Personal Data you provide when placing purchase orders (e.g., first name, surname, e-mail address, delivery address, billing address, mobile telephone number and payment information), for the purpose of managing such orders (including delivery of the products you have purchased and managing service, refund or return communications). Processing these Personal Data is necessary for the performance of contracts to which you are party.
- We process the Personal Data relating to your payments (e.g., credit card number, expiry date and security code) for the purpose of verifying that the data provided to complete the transactions are complete, valid, accurate and non-fraudulent. Processing these Personal Data is necessary in order to fulfil our legitimate interest of ensuring that transactions are secured and to prevent fraud or misuse of payment services (we always consider your rights and freedoms and process your Personal Data for our legitimate interest only where we do not think that your rights outweigh our legitimate interest).
- We may need to process your Personal Data for the purpose of complying with legal obligations (such as tax and administrative laws). Additionally, we may need to process your Personal Data, where it is necessary, for the purpose of handling potential claims or legal proceedings, on the ground of our legitimate interest of defending our business’s interests (we always consider your rights and freedoms and process your Personal Data for our legitimate interest only where we do not think that your rights outweigh our legitimate interest).
You may contact Guess Europe SAGL’s Data Protection Officer at dpo.privacy@guess.eu for information on how we take your rights and freedoms into account when we process your Personal Data to pursue our legitimate interests.
Who the Recipients of Your Personal Data Are and Where They Are Located
We store your Personal Data in Switzerland and in the United States (as our parent company, Guess Inc., is in the United States and we also use Guess Inc.’s servers, located in the United States, for data storage purposes).
Transfers of your Personal Data from the European Union to Switzerland occur on the basis of the European Commission’s adequacy decision that recognizes Switzerland as a country ensuring an adequate level of protection for personal data. Transfers of your Personal Data to the United States, which is a country that the European Commission has not recognized as ensuring an adequate level of protection, occur on the basis of appropriate measures designed to protect personal data contained within binding legal agreements (EU model clauses). You can request a copy of these clauses by sending an e-mail to dpo.privacy@guess.eu.
We communicate your Personal Data that we use for the purposes described under letters a), b) and c) of the section “Why We Process Your Personal Data and on What Legal Bases)” to third parties that process your Personal Data on our behalf, such as suppliers of IT services, payment service providers, carriers, and companies that carry out customer care services on our behalf.
Additionally, if necessary in connection with the handling of any claim or legal proceeding or for complying with legal obligations, we may also communicate your Personal Data to external advisors. We may also need to use, share or disclose your Personal Data if required in response to litigation, investigations or for other legally required disclosures.
We exercise appropriate due diligence in the selection of third parties, take all steps reasonably necessary to ensure that they process your Personal Data securely, only as instructed by us and for no other purposes, as well as that any transfer outside the European Economic Area is in accordance with applicable data protection laws.
Links To Third-Party Websites
Our Website contains links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies. Please check these policies before you submit any personal data to these websites.
For How Long We Retain Your Personal Data
We will retain your Personal Data for only such period as is necessary in connection with the relevant purpose for which we process them.
We will retain your Personal Data:
- For the purpose of managing your account as a Registered User, until you decide to delete your account;
- For the purpose of managing your purchase orders, for no longer than is strictly necessary to deliver the products you have purchased and deal with any returns or refunds;
- For the purpose of verifying that the Personal Data you have provided to complete a transaction are complete, valid, accurate and non- fraudulent, until the completion of the transaction;
- For the purpose of complying with legal obligations (such as tax and administrative laws), for no longer than is strictly necessary to comply with any applicable requirement;
- For the purpose of handling claims or legal proceedings, for no longer than is strictly necessary for handling the claims or pursuing the litigation, and, in any event, for no longer than the applicable limitation period.
For more detailed information on our data retention policies, you can contact our Data Protection Officer by sending an e-mail to dpo.privacy@guess.eu.
Security Measures
We have suitable security measures in place to help protect against the loss of, misuse of, unauthorized access to and alteration of your Personal Data.
What Are Your Rights and How To Exercise Them
At any time, you have the right to:
- Access: you may contact us at any time to request access to your Personal Data, and we will confirm to you whether we are processing your Personal Data and for what purposes, as well as provide details of the categories of Personal Data concerned, the recipients of the Personal Data and the retention periods (on request, we can also provide you with a copy of your Personal Data).
- Rectification: if any of your Personal Data that we hold appears to be inaccurate or incomplete, you may ask us to correct or complete it at any time.
- Erasure: you may ask us to have your account as a Registered User deleted or, in any event, to have your Personal Data erased if it is no longer necessary for us to keep them in connection with the purposes for which they were collected. However, we must keep track of certain information, such as past purchases and similar information, to comply with legal obligations, and, therefore, in certain circumstances, we may not be able to delete your Personal Data in its entirety.
- Restriction: in certain circumstances, it may be possible to require us to limit the way in which we process your Personal Data (e., require us to continue to store your Personal Data but not otherwise to process it without your consent). Such circumstances include:
- where you think the Personal Data we hold about you are inaccurate, processing can be restricted while it is being rectified;
- where you object to our processing that is being carried out on the grounds that it is necessary in the public interest or for our legitimate interests, processing can be restricted while we determine whether such grounds override your interests;
- where processing is unlawful but you oppose the erasure of your Personal Data and request restriction of your Personal Data instead; and
- where we no longer need the Personal Data but you require the Personal Data in order to establish, exercise or defend a legal claim, our processing can be restricted.
- Object: where we are processing your Personal Data to pursue our legitimate interests, you may object to this processing on grounds relating to your specific situation.
- Portability: you may ask us to send you your Personal Data in an electronic, structured, commonly-used and machine-readable format and have your Personal Data transmitted directly from us to another data controller, where technically feasible.
- Withdraw your consent: where you have given your consent to the processing of Personal Data, you may at any time decide to withdraw your consent. Withdrawal does not invalidate the consent-based processing that occurred prior to withdrawal.
To exercise your rights or if you have any other queries, you can contact us using any other contact listed in the “Contact Us” section of the Website.
You may also get in touch directly with our Data Protection Officer about any issue relating to the processing of your Personal Data by sending an e-mail to dpo.privacy@guess.eu.
Right to Lodge a Complaint with a Supervisory Authority
If you believe that we are processing your Personal Data in a way that infringes applicable data protection laws, you also have the right to lodge a complaint with the Data Protection Authority in the EU Member State of your usual residence, place of work or place of the alleged infringement.
You can also contact Guess Europe SAGL’s appointed Data Protection Officer by sending an e-mail to dpo.privacy@guess.eu.
Changes to This Privacy Notice
This privacy notice was last updated on May 22nd , 2018. If we decide to change it, we will post any changes on our Website so that you can become aware of the changes that we have made. We may modify this privacy notice, so we encourage you to review it from time to time. However, should we make material changes to this privacy notice, we will notify you through a notice on our Website’s home page.
Guess Europe SAGL (“we” or “us”) is committed to protecting and respecting your privacy. In this privacy notice, we explain what personal data we process in connection with your subscription to our Newsletter, how we process this personal data and on what legal bases. This privacy notice also explains your rights under the EU General Data Protection Regulation (the “GDPR”) and how you can exercise such rights. Personal data is any information by which a natural person can be identified, whether directly or indirectly.
The Data Controller and Its Representative in the European Union
Guess Europe SAGL is the data controller with respect to the processing of your personal data as described in this privacy notice. Guess Europe SAGL’s registered office is in Biòggio, Switzerland, 6934, Strada Regina No. 44. The data controller’s representative in the European Union is Guess Italia S.r.l., with its registered office in Florence, Italy, Via De’ Cattani No. 18.
You can contact Guess Europe SAGL’s Data Protection Officer at dpo.privacy@guess.eu and Guess Europe SAGL’s representative in the European Union at eurepresentative.privacy@guess.eu.
What Personal Data We Process, How We Use It and Why
We process the personal data that you provided us with by filling in the form to subscribe to our Newsletter (the “Personal Data”). We use this information to send you, via our Newsletter, advertising communications, promotions, invitations to events and other information about our products.
We send you our Newsletter because you requested to receive it when you subscribed to it.
In addition, we may need to process your Personal Data in the following cases.
We may need to process your Personal Data for the purpose of complying with legal obligations. Additionally, we may need to process your Personal Data, where it is necessary, for the purpose of handling potential claims or legal proceeding, on the ground of our legitimate interest of defending our business’s interests (we always consider your rights and freedoms and process your Personal Data for our legitimate interest only where we do not think that your rights outweigh our legitimate interest). You may request information on how we take your rights and freedoms into account, should we process your Personal Data to pursue our legitimate interests, by contacting Guess Europe SAGL’s Data Protection Officer at dpo.privacy@guess.eu.
Who the Recipients of Your Personal Data Are and Where They Are Located
We store your Personal Data in Switzerland and in the United States (as our parent company, Guess Inc., is in the United States and we also use Guess Inc.’s servers, located in the United States, for data storage purposes). Transfers of your Personal Data from the European Union to Switzerland occur on the basis of the European Commission’s adequacy decision that recognizes Switzerland as a country ensuring an adequate level of protection for personal data. Transfers of your Personal Data to the United States, which is a country that the European Commission has not recognized as ensuring an adequate level of protection, occur on the basis of appropriate measures designed to protect personal data contained within binding legal agreements (EU model clauses). You can request a copy of these clauses by contacting our Data Protection Officer at dpo.privacy@guess.eu.
We communicate your Personal Data to other third parties that process your Personal Data on our behalf. Such third parties supply services (such as IT or marketing services) that we need to send you our Newsletter.
If necessary in connection with the handling of any claim or legal proceeding or for complying with legal obligations, we may also communicate your Personal Data to external advisors. We may also need to use, share or disclose your Personal Data if required in response to litigation, investigations or for other legally required disclosures.
We exercise appropriate due diligence in the selection of third parties and take all steps reasonably necessary to ensure that they process your Personal Data securely, only as instructed by us and for no other purposes, as well as that any transfer that may occur outside the European Economic Area is in accordance with applicable data protection laws.
For How Long Do We Retain Your Personal Data
We retain your Personal Data for only such period as is necessary in connection with the relevant purpose for which they are processed. We retain your Personal Data: (i) for the purposes of sending you our Newsletter for no longer than your subscription to our Newsletter; (ii) for the purpose of complying with legal obligations, for no longer than what is strictly necessary to comply with any applicable requirement; (iii) for the purpose of handling potential claims or legal proceedings, for no longer than strictly necessary for handling the claims or pursuing the litigation, taking into account the applicable limitation period. For more detailed information on our data retention policies, you can contact our Data Protection Officer at dpo.privacy@guess.eu.
Right to Withdraw Your Consent and to Object to Data Processing for Marketing
At any time, you may decide to withdraw your consent to the processing of your Personal Data for receiving our Newsletter or object to such processing. In each case, we will no longer send you our Newsletter.
You can exercise these rights using any other contact listed in the “Contact Us” section of our website www.guess.eu. To withdraw your consent to receive our Newsletter, you can also click on the link included in any marketing communication you receive. Please note that withdrawing your consent will not affect the lawfulness of processing based on the consent you gave prior to withdrawal.
What Are Your Other Rights and How to Exercise Them
At any time, you have the right to:
(i) Request access to your Personal Data, and we will confirm to you whether we are processing your Personal Data and for what purposes, as well as provide details of the categories of Personal Data concerned, the recipients of the Personal Data and the retention periods (on request, we can also provide you with a copy of your Personal Data);
(ii) Request to rectify your Personal Data without undue delay, if any of your Personal Data that we hold appears to be inaccurate or incomplete;
(iii) Have your Personal Data erased if it is no longer necessary for us to keep it in connection with the purposes for which it was collected (however, we must keep track of certain information, such as past purchases and similar information, to comply with legal obligations, and, therefore, in certain circumstances, we may not be able to delete your Personal Data in its entirety);
(iv) Restrict, in certain circumstances, the way in which we process your Personal Data, for instance, where you believe that the Personal Data that we hold is inaccurate (in this case, processing can be restricted, while Personal Data is being rectified);
(v) Receive your Personal Data in an electronic, structured, commonly-used and machine-readable format and have your Personal Data transmitted directly from us to another data controller, where technically feasible.
Additionally, where we are processing your Personal Data without your consent to pursue our legitimate interests, you may object to this processing on grounds relating to your specific situation.
To exercise your rights or if you have any other queries, you can contact us using any other contact listed in the “Contact Us” section of our website www.guess.eu.
You may also get in touch directly with our Data Protection Officer about any issue relating to the processing of your Personal Data by sending an e-mail to dpo.privacy@guess.eu.
If you believe that we are processing your Personal Data in a way that infringes applicable data protection laws, you also have the right to lodge a complaint with the Data Protection Authority in the EU Member State of your usual residence, place of work or place of the alleged infringement.
* * * * *
Please note that the privacy notice above applies to those who subscribed to our Newsletter prior to May 25th, 2018. You can find here the privacy notice that applies to those who subscribe after that date.
Welcome to the Guess world!
We would like to remain in contact with you and keep you updated on our products (including clothing collections and lines, as well as accessories), promotions and events.
To this end, you can subscribe to our newsletter (the “Newsletter”) on our website www.guess.eu (the “Website”) or, if you go to a store that participates in the Guess List program (the “Guess List”), you can join the Guess List.
As described in this privacy notice, we will then send you advertising communications, promotions, invitations to events and other information about our products that we tailor to your preferences, so that what you receive from us can be more interesting for you (“Personalized Marketing Communications”).
Guess Europe SAGL (“we” or “us”) is committed to protecting and respecting your privacy. In this privacy notice, we explain what personal data we collect from you in connection with Personalized Marketing Communications, how we process this personal data, and on what legal bases. This privacy notice also explains your rights under the EU General Data Protection Regulation (the “GDPR”) and how you can exercise such rights. Personal data is any information by which a natural person can be identified, whether directly or indirectly.
To send you our Personalized Marketing Communications, we need that you provide at least your first name, surname and e-mail address (by filling in the relevant fields in the Guess List card or in the Newsletter form online). Providing other information about you (such as gender) and contact details (such as telephone numbers or physical addresses) is optional.
The Data Controller and Its Representative in the European Union
Guess Europe SAGL is the data controller with respect to the processing of your personal data as described in this privacy notice. Guess Europe SAGL’s registered office is in Biòggio, Switzerland, 6934, Strada Regina No. 44. The data controller’s representative in the European Union is Guess Italia S.r.l., with its registered office in Florence, Italy, Via De’ Cattani No. 18.
You can contact Guess Europe SAGL’s Data Protection Officer at dpo.privacy@guess.eu and Guess Europe SAGL’s representative in the European Union at eurepresentative.privacy@guess.eu.
- • What Personal Data We Collect, How We Use It and Why
- • Legal Basis For Processing Your Personal Data
- • Who the Recipients of Your Personal Data Are and Where They Are Located
- • For How Long We Retain Your Personal Data
- • Right to Withdraw Your Consent and to Object to Data Processing
- • What Are Your Other Rights and How to Exercise Them
- • Changes to This Privacy Notice
What Personal Data We Collect, How We Use It and Why
(i) Profiling. In addition to the data that you provide by filling in the Guess List card or the form to subscribe to our Newsletter, we collect and analyse information related to your online and in-store purchases of Guess products, in order to understand and predict your preferences (“profiling”) so that we can send you Personalized Marketing Communications that we believe you will be more interested in. More specifically, every time you (1) are identified as a member of the Guess List when buying Guess products in Guess stores or (2) place an order through our Website, we collect and analyse the data relating to your purchase (e.g., the product purchased, its color and the price).
(ii) Marketing. We collect the data that you provide by filling in the Guess List card or the form to subscribe to our Newsletter and use this information to send you our Personalized Marketing Communications. We use your date of birth to send you communications informing you of special discount offers on your birthday. In addition to using the e-mail, if you provide your mobile phone number, we use it to send you our Personalized Marketing Communications via SMS, MMS or telephone calls and, if you provide your physical address, we use it to send you our communications by post. Additionally, if you provide your consent, we may communicate your e-mail address to social networks (e.g., Facebook and Instagram) and the Google digital platforms that will process this personal data to determine whether you are a registered account holder with them, so that advertising concerning Guess products that you may be interested in can be shown, through banners, when you are using their services.
In this privacy notice, we will refer to all personal data described above (i.e., information related to your online and in-store purchases of Guess products and the data that you provide by filling in the Guess List card or the form to subscribe to our Newsletter) collectively as “Personal Data”.
We do not intend to collect Personal Data of persons under the age of 18. The Guess List and the Newsletter are only available to persons aged 18 or over.
Legal Basis For Processing Your Personal Data
We carry out our profiling activities based on our legitimate interest in getting to know our customers’ preferences so as to be able to better personalize our offers, and ultimately, offer products that better meet the needs and desires of our customers. This profiling does not involve automated individual decision-making that produces legal effects concerning you or similarly significantly affects you. Please see below regarding your right to object to such profiling. We will send you Personalized Marketing Communications (based on our profiling activities) only if you have given your consent to such communications.
We communicate your e-mail address to social networks (Facebook and Instagram) and the Google digital platform, as described in point (ii) of section “What Personal Data We Collect, How We Use It and Why” only if you consent.
In addition, we may need to process your Personal Data for the purpose of complying with legal obligations. Furthermore, we may need to process your Personal Data, where it is necessary, for the purpose of handling potential claims or legal proceeding, on the ground of our legitimate interest of defending our business’s interests (we always consider your rights and freedoms and process your Personal Data for our legitimate interest only where we do not think that your rights outweigh our legitimate interest).
You may request information on how we take your rights and freedoms into account when we process your Personal Data to pursue our legitimate interests, by contacting Guess Europe SAGL’s Data Protection Officer at dpo.privacy@guess.eu.
Who the Recipients of Your Personal Data Are and Where They Are Located
We store your Personal Data in Switzerland and in the United States (as our parent company, Guess Inc., is in the United States and we also use Guess Inc.’s servers, located in the United States, for data storage purposes). Furthermore, store personnel of other companies of the Guess group located in the countries where the Guess List is active, both within and outside the European Economic Area (such as in Turkey, Australia and Singapore) will have access, on our behalf, to your Personal Data (we do this so that you can be recognized as a Guess customer when you make purchases in stores and we can keep track of your purchases). You can request an updated list of the countries where the Guess List is active by contacting our Data Protection Officer at dpo.privacy@guess.eu.
Transfers of your Personal Data from the European Union to Switzerland occur on the basis of the European Commission’s adequacy decision that recognizes Switzerland as a country ensuring an adequate level of protection for personal data. Transfers of your Personal Data to countries that the European Commission has not recognized as ensuring an adequate level of protection (such as the United States, Turkey, Australia and Singapore) occur on the basis of appropriate measures designed to protect personal data contained within binding legal agreements (EU model clauses). You can request a copy of these clauses by contacting our Data Protection Officer at dpo.privacy@guess.eu.
We communicate your Personal Data to other third parties that process your Personal Data on our behalf. Such third parties supply services (such as IT, customer care or marketing services) that we need to carry out for the activities described in section “What Personal Data We Collect, How We Use It and Why”. As described in section “What Personal Data We Collect, How We Use It and Why”, we may communicate your e-mail address to social networks (e.g., Facebook and Instagram) and the Google digital platforms (e.g., Google).
If necessary in connection with the handling of any claim or legal proceeding or for complying with legal obligations, we may also communicate your Personal Data to external advisors. We may also need to use, share or disclose your Personal Data if required in response to litigation, investigations or for other legally required disclosures.
We exercise appropriate due diligence in the selection of third parties and take all steps reasonably necessary to ensure that they process your Personal Data securely, only as instructed by us and for no other purposes, as well as that any transfer that may occur outside the European Economic Area is in accordance with applicable data protection laws.
For How Long We Retain Your Personal Data
We will retain your Personal Data for only such period as is necessary in connection with the relevant purpose for which they are processed. We will retain your Personal Data: (i) for the purposes of profiling you and sending you Personalized Marketing Communications, for no longer than your enrolment in the Guess List or subscription to our Newsletter and, with respect to Personal Data relating to online and in store purchases, for no longer than 3 years from their collection; (ii) for the purpose of complying with legal obligations, for no longer than what is strictly necessary to comply with any applicable requirement; (iii) for the purpose of handling potential claims or legal proceedings, for no longer than strictly necessary for handling the claims or pursuing the litigation, taking into account the applicable limitation period. For more detailed information on our data retention policies, you can contact our Data Protection Officer at dpo.privacy@guess.eu.
Right to Withdraw Your Consent and to Object to Data Processing
At any time, you can decide that you prefer not to receive Personalized Marketing Communications via any of the channels (e-mail, SMS, MMS, telephone calls and post) that we use based on the contact details you provided. You can do this using any other contact listed in the “Contact Us” section of the Website.
At any time, you may decide to withdraw your consent to the processing of your Personal Data for the purposes described in this privacy notice or object to the processing of your Personal Data for direct marketing purposes, including profiling which is related to such direct marketing.
If you withdraw your consent or object to the processing, you will be removed from the Guess List and from the Newsletter so that you will no longer receive Personalized Marketing Communications from us (additionally, we will stop profiling you).
You can exercise these rights using any other contact listed in the “Contact Us” section of the Website. To withdraw your consent, you can also click on the link included in any marketing communication you receive via e-mail, SMS or MMS, or say that you withdraw your consent when you receive a telephone call. Please note that withdrawing your consent will not affect the lawfulness of processing based on the consent you gave prior to withdrawal.
Additionally, if you have an account on our Website, you can manage your preferences from the My Account section.
What Are Your Other Rights and How to Exercise Them
At any time, you have the right to: (i) request access to your Personal Data, and we will confirm to you whether we are processing your Personal Data and for what purposes, as well as provide details of the categories of Personal Data concerned, the recipients of the Personal Data and the retention periods (on request, we can also provide you with a copy of your Personal Data); (ii) request to rectify your Personal Data without undue delay, if any of your Personal Data that we hold appears to be inaccurate or incomplete; (iii) have your Personal Data erased if it is no longer necessary for us to keep them in connection with the purposes for which they were collected (however, we must keep track of certain information, such as past purchases and similar information, to comply with legal obligations, and, therefore, in certain circumstances, we may not be able to delete your Personal Data in its entirety); (iv) restrict, in certain circumstances, the way in which we process your Personal Data, for instance, where you believe that the Personal Data that we hold is inaccurate (in this case, processing can be restricted, while Personal Data is being rectified); (v) receive your Personal Data in an electronic, structured, commonly-used and machine-readable format and have your Personal Data transmitted directly from us to another data controller, where technically feasible. Additionally, where we are processing your Personal Data without your consent to pursue our legitimate interests, you may object to this processing.
To exercise your rights or if you have any other queries, you can contact us using any other contact listed in the “Contact Us” section of the Website.
You may also get in touch directly with our Data Protection Officer about any issue relating to the processing of your Personal Data by sending an e-mail to dpo.privacy@guess.eu.
If you believe that we are processing your Personal Data in a way that infringes applicable data protection laws, you also have the right to lodge a complaint with the Data Protection Authority in the EU Member State of your usual residence, place of work or place of the alleged infringement.
Changes to This Privacy Notice
This privacy notice was last updated on 25 May 2018. If we decide to change it, we will post any changes on our Website so that you can become aware of the changes that we have made. We may modify this privacy notice, so we encourage you to review it from time to time on our Website. However, should we make material changes to this privacy notice, we will notify you through a notice on our Website’s home page or, where appropriate, by e-mail or through the other contact details that you have provided to us.
Guess Europe SAGL (“we” or “us”) is committed to protecting and respecting your privacy. This privacy notice describes what information we collect from you when you get in touch with the contact center, how we process it, for what purposes and on what legal bases. This privacy notice also explains your rights under the EU General Data Protection Regulation (the “GDPR”) and how you can exercise such rights. Personal data is any information by which a natural person can be identified, whether directly or indirectly. Providing your personal data in the online contact form is necessary so that we can handle and answer your requests; failure to fill in the online contact form will prevent you from submitting your request.
Summary of This Privacy Notice
In this privacy notice, we explain the following:
- The Data Controller and Its Representative in the European Union
- What Personal Data We Process and How We Collected It
- Why We Process Your Personal Data and on What Legal Bases
- Who the Recipients of Your Personal Data Are and Where They Are Located
- For How Long Do We Retain Your Personal Data
- Security Measures
- What Are Your Rights and How To Exercise Them
- Changes To this Privacy Notice
The Data Controller and its Representative in the European Union
Guess Europe SAGL is the data controller with respect to the processing of your personal data as described in this privacy notice. Guess Europe SAGL’s registered office is in Bioggio, Switzerland, 6934, Strada Regina No. 44. The data controller’s representative in the European Union is Guess Italia S.r.l., with its registered office in Florence, Italy, Via De’ Cattani No. 18.
You can contact Guess Europe SAGL’s Data Protection Officer at dpo.privacy@guess.eu and Guess Europe SAGL’s representative in the European Union at eurepresentative.privacy@guess.eu.
What Personal Data We Process and How We Collect It
If needed for any of the purposes described in the following section, we collect the personal data that you provide to us by filling in the online contact form and we may collect the data relating to your purchases, both online (via our website www.guess.eu; the “Website”) and offline in our stores; such data include the characteristics of the products purchased, your billing and shipping address, your phone number and payment information.
We may also collect additional personal data that you may provide to us when interacting with our customer care service via telephone, e-mail or live chat (such as your IBAN code when you contact us to ask for a refund, if you have placed an order on our Website and have chosen to pay in cash on delivery of the product).
In this privacy notice, we will refer to all personal data described above collectively as “Personal Data”.
Regarding your personal data that we collect when you use our Website, please refer to our privacy policy here as well as to our cookie policy here.
Why We Process Your Personal Data and on What Legal Bases
We process your Personal Data that is strictly necessary for the purpose of handling and answering your requests; for such activities, your consent is not required as the processing of your Personal Data is necessary for the fulfilment of your requests.
In addition, we may need to process your Personal Data for the purpose of complying with legal obligations (such as tax and administrative laws). Additionally, we may need to process your Personal Data, where it is necessary, for the purpose of handling potential claims or legal proceedings, on the ground of our legitimate interest of defending our business’s interests (we always consider your rights and freedoms and process your Personal Data for our legitimate interest only where we do not think that your rights will be infringed). Your consent is not required in order to process your Personal Data for these purposes. You may contact Guess Europe SAGL’s Data Protection Officer at dpo.privacy@guess.eu for information on how we take your rights and freedoms into account, should we process your Personal Data to pursue our legitimate interests.
Who the Recipients of Your Personal Data Are and Where They Are Located
Your personal data are stored in the European Union and may be transferred to our servers in Switzerland.
Regarding the Personal Data that we process when you create an account by registering on the Website and when you place a purchase order through the Website, as described in our privacy policy concerning your use of our Website (including), we store such Personal Data in Switzerland and in the United States (as our parent company, Guess Inc., is in the United States and we also use Guess Inc.’s servers, located in the United States, for data storage purposes). Transfers of your Personal Data from the European Union to Switzerland occur on the basis of the European Commission’s adequacy decision that recognizes Switzerland as a country ensuring an adequate level of protection for personal data. Transfers of your Personal Data to the United States, which is a country that the European Commission has not recognized as ensuring an adequate level of protection, occur on the basis of appropriate measures designed to protect personal data contained within binding legal agreements (EU model clauses). You can request a copy of these clauses by contacting our Data Protection Officer at dpo.privacy@guess.eu
Third parties that we have entrusted with the performance of customer service activities (such as IT or call center services) on our behalf have access to your Personal Data that we use for the purpose of handling and answering your requests.
Additionally, if necessary in connection with the handling of any claim or legal proceeding or for complying with legal obligations, we may also communicate your Personal Data to external advisors. We may also need to use, share or disclose your Personal Data if required in response to litigation, investigations or for other legally required disclosures.
We exercise appropriate due diligence in the selection of third parties and take all steps reasonably necessary to ensure that they process your Personal Data securely, only as instructed by us and for no other purposes, as well as that any transfer that may occur outside the European Economic Area is in accordance with applicable data protection laws.
For How Long Do We Retain Your Personal Data
We will retain your Personal Data for only such period as is necessary in connection with the relevant purpose for which they are processed. We will retain your Personal Data:
- for the purpose of handling and answering your requests, for no longer than 18 months after having answered your requests;
- for the purpose of complying with legal obligations (such as tax and administrative laws), for no longer than is strictly necessary to comply with any applicable requirement;
- for the purpose of handling claims or legal proceedings, for no longer than is strictly necessary for handling the claims or pursuing the litigation, taking into account the applicable limitation period.
For more detailed information on our data retention policies, you can contact our Data Protection Officer at dpo.privacy@guess.eu.
Security Measures
We have suitable security measures in place to help protect against the loss of, misuse of, unauthorized access to and alteration of your Personal Data.
What Are Your Rights and How to Exercise Them
You have the right to:
- Access: you may contact us at any time to request access to your Personal Data, and we will confirm to you whether we are processing your Personal Data and for what purposes, as well as provide details of the categories of Personal Data concerned, the recipients of the Personal Data and the retention periods (on request, we can also provide you with a copy of your Personal Data).
- Rectification: if any of your Personal Data that we hold appears to be inaccurate or incomplete, you may ask us to correct or complete it at any time.
- Erasure: you may ask us to have your Personal Data erased if it is no longer necessary for us to keep it in connection with the purposes for which it was collected. However, we must keep track of certain information, such as past purchases and similar information, for complying with legal obligations, and, therefore, in certain circumstances, we may not be able to delete your Personal Data in its entirety.
- Restriction: in certain circumstances, it may be possible to require us to limit the way in which we process your Personal Data (e., require us to continue to store your Personal Data, but not otherwise to process it without your consent). Such circumstances include:
- where you think the Personal Data we hold about you is inaccurate, processing can be restricted while it is being rectified;
- where you object to our processing (which is being carried out on the grounds that it is necessary in the public interest or for our legitimate interests) processing can be restricted while we determine whether such grounds override your interests;
- where processing is unlawful but you oppose the erasure of your Personal Data and request restriction of your Personal Data instead; and
- where we no longer need the Personal Data, but you require the Personal Data in order to establish, exercise or defend a legal claim, our processing can be restricted.
- Object: where we are processing your Personal Data to pursue our legitimate interests, you may object to this processing on grounds relating to your specific situation.
- Portability: you may ask us to send you your Personal Data in an electronic, structured, commonly-used and machine-readable format and have your Personal Data transmitted directly from us to another data controller, where technically feasible.
To exercise your rights or if you have any other queries, you can contact us using any other contact listed in the “Contact Us” section of our Website www.guess.eu.
You may also get in touch directly with our Data Protection Officer about any issue relating to the processing of your Personal Data by sending an e-mail at dpo.privacy@guess.eu.
Right to Lodge a Complaint with a Supervisory Authority
If you believe that we are processing your Personal Data in a way that infringes applicable data protection laws, you also have the right to lodge a complaint with the Data Protection Authority in the EU Member State of your usual residence, place of work or place of the alleged infringement.
You can also contact Guess Europe SAGL’s appointed Data Protection Officer by sending an e-mail at dpo.privacy@guess.eu.
Changes to This Privacy Notice
This privacy notice was last updated on May 24th, 2018. If we decide to change it, we will post any changes on our Website www.guess.eu so that you can become aware of the changes that we have made. We may modify this privacy notice, so we encourage you to review it from time to time. However, should we make material changes to this privacy notice, we will notify you through a notice on our Website’s home page.
Privacy policy for extra EU
Policy
Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The data controller of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 - 6934 Bioggio, (hereinafter "GUESS"): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.
All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the Customer Care .
GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS Privacy Policy. By visiting and using www.guess.eu, you are accepting and consenting to the practices described in this Privacy Policy and in the General Terms and Conditions posted in the applicable section of this site.
GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under 18, GUESS requires that you inform a parent or guardian about these Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Terms and Conditions before an order might be placed with GUESS.
Privacy Policy
Communication of Personal Data
Communicating your personal data to GUESS when requested in any of the many instances where personal data is collected through this site may be essential in order to achieve the purposes set down by the communication itself. Failure or refusal to provide accurate information when requested will cause inability of the online application, and therefore the GUESS organization shall not be in the position to process your request.
Communicating additional data to GUESS, other than those compulsory, is optional and will not produce any consequence with regard to the main purposes of your personal data collection.
Customer Rights
You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, to the processing of personal data concerning yourself.
In addition, you may always be entitled to obtain from GUESS:
- updating, correction and integration of your personal data;
- cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law.
Should you choose to have your name and personal data removed from GUESS database, you can do so by calling the customer service.
Please note that although your personal information is deleted from our database for commercial purposes, the history of orders placed on our website will remain in our system for security reasons.
Privacy Policy Summary
The principles on which GUESS Privacy Policy is based are listed below:
- to process data exclusively for the mentioned purposes and according to the methods illustrated;
- to use data for other purposes only where the user has expressed its unequivocal consent to such use;
- to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
- to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
- to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.
How and why we process your Personal Data
The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:
- to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
- to manage correspondence and service communications with you; to fulfil and deliver your orders;
- to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
- to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
- to carry out activities connected to marketing, market research and statistical processing.
In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.
GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.
The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. Some of those companies are established in countries outside of the European Economic Area, not having privacy legislation equivalent to the Swiss data protection legislation. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.
For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.
It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.
Cookies
GUESS site uses cookies to keep track of your shopping cart; GUESS uses cookies to deliver content specific to your interest and to save your password so you don’t have to re-enter it each time you visit our site
Security measures
GUESS will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above and we adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorised access, illicit types of processing and processing that is not in accordance with the purposes of data collection, as indicated in this Privacy Policy. However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security unless this is due to our negligence. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems).
Updates of the GUESS Privacy Policy
GUESS may modify or simply update this Privacy Policy, in part or completely, owing to variations of the laws and regulations that govern this matter and protect your rights. Such variations and updates of this Privacy Policy will be notified to users on the Privacy Policy page as soon as they are introduced and thus GUESS encourages you to periodically review this page.
Policy
Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The owner of personal data database of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 - 6934 Bioggio, (hereinafter "GUESS"): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.
All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the Customer Care .
GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS Privacy Policy. By visiting and using www.guess.eu,you are accepting and consenting to the practices described in this Privacy Policy and in the General Terms and Conditions posted in the applicable section of this site.
GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under 18, GUESS requires that you inform a parent or guardian about these Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Terms and Conditions before an order might be placed with GUESS.
Privacy Policy
Communication of Personal Data
Communicating your personal data to GUESS when requested in any of the many instances where personal data is collected through this site may be essential in order to achieve the purposes set down by the communication itself. Failure or refusal to provide accurate information when requested will cause inability of the online application, and therefore the GUESS organization shall not be in the position to process your request.
Communicating additional data to GUESS, other than those compulsory, is optional and will not produce any consequence with regard to the main purposes of your personal data collection.
Customer Rights
You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself. You are also entitled to access your personal data containing in GUESS database and obtain information from GUESS as to the place of location of such personal data database and any third persons to whom your personal data are transferred to.
In addition, you may always be entitled to obtain from GUESS:
- updating, correction and integration of your personal data;
- cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law
Should you choose to have your name and personal data removed from GUESS database, you can do so by calling the customer service.
Please note that although your personal information is deleted from our database for commercial purposes, the history of orders placed on our website will remain in our system for security reasons.
Privacy Policy Summary
The principles on which GUESS Privacy Policy is based are listed below:
- to process data exclusively for the mentioned purposes and according to the methods illustrated;
- to use data for other purposes only where the user has expressed its unequivocal consent to such use;
- to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
- to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
- to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.
How and why we process your Personal Data
The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:
- to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
- to manage correspondence and service communications with you; to fulfil and deliver your orders;
- to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
- to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
- to carry out activities connected to marketing, market research and statistical processing.
In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.
GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.
The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group, consequently your personal data may be transferred abroad to respective GUESS entity and such GUESS entity undertakes. (i) to maintain sufficient regime of protection of your personal data; and (ii) to use your personal data only for the purposes described in this Privacy Policy. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.
For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.
It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy and the fact of submitting his/her personal data to GUESS.
Cookies
GUESS site uses cookies to keep track of your shopping cart; GUESS uses cookies to deliver content specific to your interest and to save your password so you don’t have to re-enter it each time you visit our site.
Security measures
GUESS will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above and we adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorised access, illicit types of processing and processing that is not in accordance with the purposes of data collection, as indicated in this Privacy Policy. However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security unless this is due to our negligence. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems).
Updates of the GUESS Privacy Policy
GUESS may modify or simply update this Privacy Policy, in part or completely, owing to variations of the laws and regulations that govern this matter and protect your rights. Such variations and updates of this Privacy Policy will be notified to users on the Privacy Policy page as soon as they are introduced and thus GUESS encourages you to periodically review this page.
Consent on personal data processing
Having read and accepted this Privacy Policy you agreed to the GUESS's processing, disclosure and international transfer of your personal information as described above in this Privacy Policy.
Policy
Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The data controller of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 - 6934 Bioggio, (hereinafter "GUESS"): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.
This Privacy Policy is applicable for all the web sites owned or operated by GUESS, including, without limitation, the Web site currently located at www.guess.eu.
Your privacy is very important to us. Our Privacy Policy spells out GUESS’s commitment to respecting the privacy of the members and visitors to the website. We reserve the right to change this policy, which we'll do through online posting. This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. It also explains the steps we have taken to secure your personal information. Finally, it explains your options regarding the collection, use and disclosure of your personal information.
All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the Customer Care Guess.Onlinecare@ch.guess.eu.
GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS’s Privacy Policy. By visiting and using www.guess.eu,you are accepting and irrevocably consenting to the practices described in this Privacy Policy and in the Distant Sale Agreement posted in the applicable section of this site.
GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under eighteen (18), GUESS requires that you inform a parent or guardian about this Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Distant Sale Agreement before an order might be placed with GUESS.
Communication of Personal Data
Communicating your personal data to GUESS when requested in any of the many instances where personal data is collected through this site may be essential in order to achieve the purposes set down by the communication itself. Failure or refusal to provide accurate information when requested will cause inability of the online application, and therefore the GUESS organization shall not be in the position to process your request.
Communicating additional data to GUESS, other than those compulsory, is optional and will not produce any consequence with regard to the main purposes of your personal data collection.
Customer Rights
You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself.
In addition, you may always be entitled to obtain from GUESS:
- updating, correction and integration of your personal data;
- cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law;
- Should you choose to have your name and personal data removed from GUESS database, you can do so by contacting Guess customer care at Guess.Onlinecare@ch.guess.eu.
Please note that although your personal information is deleted from our database for commercial purposes, the history of orders placed on our website will remain in our system for security reasons.
Privacy Policy Summary
The principles on which GUESS Privacy Policy is based are listed below:
- to process data exclusively for the mentioned purposes and according to the methods illustrated;
- to use data for other purposes only where the user has expressed its unequivocal consent to such use;
- to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have expressly granted their consent;
- to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
- to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.
How and why we process your Personal Data
The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:
- to proceed with your purchase request, with reference to the fulfillment of your online order and accounting and fiscal activities related thereto;
- to manage correspondence and service communications with you; to fulfill and deliver your orders;
- to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
- to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
- to carry out activities connected to marketing, market research and statistical processing.
In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason, GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.
GUESS may use your personal data to send you advertising about its products and services only if you grant your express consent.
The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.
For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies. You hereby grant your express consent that your personal data may be shared with the aforementioned companies.
It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when a user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.
Cookies
GUESS site uses cookies to keep track of your shopping cart; GUESS uses cookies to deliver content specific to your interest and to save your password so you don’t have to re-enter it each time you visit our site.
Sale of Business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
Consent
By submitting your information you expressly consent to the use of that information as set out in this Privacy Policy.
External Links
Please be aware that the website may contain links to third-party web sites. If you visit these web sites by clicking on such links, these other sites may send their own cookies to visitors, collect data, or solicit personal information. This Privacy Policy does not cover any information that you disclose to such sites or that they may collect. The privacy policies of these other sites may be significantly different from this Privacy Policy. GUESS is not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your personal information collected there.
Security measures
GUESS will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above and we adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorizsed access, illicit types of processing and processing that is not in accordance with the purposes of data collection, as indicated in this Privacy Policy. However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems). As mentioned above GUESS has put in place various security procedures to protect your information. However, please be advised that the internet is not a secure medium.
Updates of the GUESS Privacy Policy
Guess may change, add or delete the Privacy Policy or any portion thereof from time to time in its sole discretion where it deems it necessary for legal, general regulatory and technical purposes, or due to changes in the services provided or nature or layout of the Site. Thereafter, you expressly agree to be bound by any such amended Privacy Policy. In this respect, GUESS encourages you to periodically review this page.
Policy
Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The data controller of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 – 6934 Bioggio (hereinafter, “GUESS”): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.
All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the Customer Care (Guess.Onlinecare@ch.guess.eu).
GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS Privacy Policy. By visiting and using www.guess.eu, you are accepting and consenting to the practices described in this Privacy Policy and in the General Terms and Conditions posted in the applicable section of this site.
GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under 18, GUESS requires that you inform a parent or guardian about these Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Terms and Conditions before an order might be placed with GUESS.
Privacy Policy
Communication of Personal Data
Communicating your personal data to GUESS when requested in any of the many instances where personal data is collected through this site may be essential in order to achieve the purposes set down by the communication itself. Failure or refusal to provide accurate information when requested will cause inability of the online application, and therefore the GUESS organization shall not be in the position to process your request.
Communicating additional data to GUESS, other than those compulsory, is optional and will not produce any consequence with regard to the main purposes of your personal data collection.
Customer Rights
You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to familiarize yourself with the content of your personal data accumulated in the information system; to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself.
In addition, you may always be entitled to obtain from GUESS:
- updating, correction and integration of your personal data;
- cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law.
Should you choose to have your name and personal data removed from GUESS database, you can do so by writing an email to Guess.Onlinecare@ch.guess.eu
Please note that although your personal information is deleted from our database for commercial purposes, the history of orders placed on our website will remain in our system for security reasons.
Privacy Policy Summary
The principles on which GUESS Privacy Policy is based are listed below:
- to process data exclusively for the mentioned purposes and according to the methods illustrated;
- to use data for other purposes only where the user has expressed its unequivocal consent to such use;
- 3. to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
- 4. to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
- 5. to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.
How and why we process your Personal Data
The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:
- 1. to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
- 2. to manage correspondence and service communications with you; to fulfil and deliver your orders;
- 3. to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
- 4. to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
- 5. to carry out activities connected to marketing, market research and statistical processing.
In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.
GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.
The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.
For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.
It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.
Cookies
GUESS site uses cookies to keep track of your shopping cart; GUESS uses cookies to deliver content specific to your interest and to save your password so you don’t have to re-enter it each time you visit our site.
Security measures
GUESS will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above and we adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorized access, illicit types of processing and processing that is not in accordance with the purposes of data collection, as indicated in this Privacy Policy. However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security unless this is due to our negligence. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems).
Updates of the GUESS Privacy Policy
GUESS may modify or simply update this Privacy Policy, in part or completely, owing to variations of the laws and regulations that govern this matter and protect your rights. Such variations and updates of this Privacy Policy will be notified to users on the Privacy Policy page as soon as they are introduced and thus GUESS encourages you to periodically review this page.
Policy
Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The data controller of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 - 6934 Bioggio, (hereinafter "GUESS"): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.
All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the Customer Care .
GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS Privacy Policy. By visiting and using www.guess.eu, you are accepting and consenting to the practices described in this Privacy Policy and in the General Terms and Conditions posted in the applicable section of this site.
GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under 18, GUESS requires that you inform a parent or guardian about these Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Terms and Conditions before an order might be placed with GUESS.
Privacy Policy
Communication of Personal Data
Communicating your personal data to GUESS when requested in any of the many instances where personal data is collected through this site may be essential in order to achieve the purposes set down by the communication itself. Failure or refusal to provide accurate information when requested will cause inability of the online application, and therefore the GUESS organization shall not be in the position to process your request.
Communicating additional data to GUESS, other than those compulsory, is optional and will not produce any consequence with regard to the main purposes of your personal data collection.
Customer Rights
You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself.
In addition, you may always be entitled to obtain from GUESS:
- updating, correction and integration of your personal data;
- cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law.
Should you choose to have your name and personal data removed from GUESS database, you can do so by calling the customer service.
Please note that although your personal information is deleted from our database for commercial purposes, the history of orders placed on our website will remain in our system for security reasons.
Privacy Policy Summary
The principles on which GUESS Privacy Policy is based are listed below:
- to process data exclusively for the mentioned purposes and according to the methods illustrated;
- to use data for other purposes only where the user has expressed its unequivocal consent to such use;
- to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
- to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
- to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.
How and why we process your Personal Data
The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:
- to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
- to manage correspondence and service communications with you; to fulfil and deliver your orders;
- to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
- to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
- to carry out activities connected to marketing, market research and statistical processing.
In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.
GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.
The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.
For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.
It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.
Cookies
GUESS site uses cookies to keep track of your shopping cart; GUESS uses cookies to deliver content specific to your interest and to save your password so you don’t have to re-enter it each time you visit our site.
Security measures
GUESS will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above and we adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorised access, illicit types of processing and processing that is not in accordance with the purposes of data collection, as indicated in this Privacy Policy. However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security unless this is due to our negligence. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems).
Updates of the GUESS Privacy Policy
GUESS may modify or simply update this Privacy Policy, in part or completely, owing to variations of the laws and regulations that govern this matter and protect your rights. Such variations and updates of this Privacy Policy will be notified to users on the Privacy Policy page as soon as they are introduced and thus GUESS encourages you to periodically review this page.
Policy
Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The data controller of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 - 6934 Bioggio, (hereinafter "GUESS"): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.
All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the Customer Care .
GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS Privacy Policy. By visiting and using www.guess.eu, you are accepting and consenting to the practices described in this Privacy Policy and in the General Terms and Conditions posted in the applicable section of this site.
GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under 18, GUESS requires that you inform a parent or guardian about these Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Terms and Conditions before an order might be placed with GUESS.
Privacy Policy
Communication of Personal Data
Communicating your personal data to GUESS when requested in any of the many instances where personal data is collected through this site may be essential in order to achieve the purposes set down by the communication itself. Failure or refusal to provide accurate information when requested will cause inability of the online application, and therefore the GUESS organization shall not be in the position to process your request.
Communicating additional data to GUESS, other than those compulsory, is optional and will not produce any consequence with regard to the main purposes of your personal data collection.
Customer Rights
You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself.
In addition, you may always be entitled to obtain from GUESS:
- updating, correction and integration of your personal data;
- cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law.
Should you choose to have your name and personal data removed from GUESS database, you can do so by calling the customer service.
Please note that although your personal information is deleted from our database for commercial purposes, the history of orders placed on our website will remain in our system for security reasons.
Privacy Policy Summary
The principles on which GUESS Privacy Policy is based are listed below:
- to process data exclusively for the mentioned purposes and according to the methods illustrated;
- to use data for other purposes only where the user has expressed its unequivocal consent to such use;
- to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
- to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
- to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.
How and why we process your Personal Data
The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:
- to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
- to manage correspondence and service communications with you; to fulfil and deliver your orders;
- to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
- to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
- to carry out activities connected to marketing, market research and statistical processing.
In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.
GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.
The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.
For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.
It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.
Cookies
GUESS site uses cookies to keep track of your shopping cart; GUESS uses cookies to deliver content specific to your interest and to save your password so you don’t have to re-enter it each time you visit our site.
Security measures
GUESS will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above and we adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorised access, illicit types of processing and processing that is not in accordance with the purposes of data collection, as indicated in this Privacy Policy. However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security unless this is due to our negligence. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems).
Updates of the GUESS Privacy Policy
GUESS may modify or simply update this Privacy Policy, in part or completely, owing to variations of the laws and regulations that govern this matter and protect your rights. Such variations and updates of this Privacy Policy will be notified to users on the Privacy Policy page as soon as they are introduced and thus GUESS encourages you to periodically review this page.
Policy
Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The data controller of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 - 6934 Bioggio, (hereinafter "GUESS"): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.
All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the Customer Care .
GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS Privacy Policy. By visiting and using www.guess.eu, you are accepting and consenting to the practices described in this Privacy Policy and in the General Terms and Conditions posted in the applicable section of this site.
GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under 18, GUESS requires that you inform a parent or guardian about these Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Terms and Conditions before an order might be placed with GUESS.
Privacy Policy
Communication of Personal Data
Communicating your personal data to GUESS when requested in any of the many instances where personal data is collected through this site may be essential in order to achieve the purposes set down by the communication itself. Failure or refusal to provide accurate information when requested will cause inability of the online application, and therefore the GUESS organization shall not be in the position to process your request.
Communicating additional data to GUESS, other than those compulsory, is optional and will not produce any consequence with regard to the main purposes of your personal data collection.
Customer Rights
You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself.
In addition, you may always be entitled to obtain from GUESS:
- updating, correction and integration of your personal data;
- cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law.
Should you choose to have your name and personal data removed from GUESS database, you can do so by calling the customer service.
Please note that although your personal information is deleted from our database for commercial purposes, the history of orders placed on our website will remain in our system for security reasons.
Privacy Policy Summary
The principles on which GUESS Privacy Policy is based are listed below:
- to process data exclusively for the mentioned purposes and according to the methods illustrated;
- to use data for other purposes only where the user has expressed its unequivocal consent to such use;
- to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
- to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
- to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.
How and why we process your Personal Data
The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:
- to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
- to manage correspondence and service communications with you; to fulfil and deliver your orders;
- to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
- to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
- to carry out activities connected to marketing, market research and statistical processing.
In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.
GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.
The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.
For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.
It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.
Cookies
GUESS site uses cookies to keep track of your shopping cart; GUESS uses cookies to deliver content specific to your interest and to save your password so you don’t have to re-enter it each time you visit our site
Security measures
GUESS will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above and we adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorised access, illicit types of processing and processing that is not in accordance with the purposes of data collection, as indicated in this Privacy Policy. However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security unless this is due to our negligence. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems).
Updates of the GUESS Privacy Policy
GUESS may modify or simply update this Privacy Policy, in part or completely, owing to variations of the laws and regulations that govern this matter and protect your rights. Such variations and updates of this Privacy Policy will be notified to users on the Privacy Policy page as soon as they are introduced and thus GUESS encourages you to periodically review this page.
Политика
Добро пожаловать на сайт GUESS. Пожалуйста, внимательно ознакомьтесь с нашей Политикой конфиденциальности. Данная Политика применяется при каждом Вашем посещении сайта GUESS, просмотре страниц или использовании наших услуг, независимо от того, покупаете Вы что-нибудь или нет. Данные, собранные через этот сайт, контролируются компанией Guess Europe Sagl, чей зарегистрированный офис находится в Швейцарии, Страда Реджина 44 - 6934, Бьоджио (далее именуемой «GUESS»): она самостоятельно определяет цели и методы обработки данных и внедряет процедуры безопасности для гарантии конфиденциальности, целостности и доступности всех собранных данных.
Все комментарии, вопросы и обращения, связанные с использованием Ваших персональных данных компанией GUESS направляйте в отдел обслуживания клиентов.
GUESS понимает, насколько важна защита персональных данных посетителей и клиентов сайта (например, идентификационных данных), а также полученной от них финансовой информации (например, номеров кредитных карт). По этой причине GUESS принимает специальную политику и использует особые средства защиты Ваших персональных данных. GUESS предоставляет следующую информацию, чтобы Вы и все посетители сайта были полностью информированы о Политике конфиденциальности GUESS. Посещая и пользуясь услугами www.guess.eu, Вы принимаете и соглашаетесь с действующей Политикой конфиденциальности и Общими условиями и положениями, опубликованными в соответствующих разделах нашего сайта, и даете свое явное согласие на обработку персональных данных согласно изложенным условиям.
Компания GUESS информирует Вас о том, что не занимается сбором персональных данных у лиц младше 18 (восемнадцати) лет. Если Вам еще нет 18 лет, то, по правилам GUESS, Вы должны сообщить своим родителям или опекунам о настоящей Политике конфиденциальности и Общих положениях и условия, а также об упомянутых выше условиях, поскольку компании GUESS необходимо их согласие и подтверждение принятия Политики конфиденциальности и Общих условий и положений до размещения какого-либо заказа на сайте GUESS.
Политика конфиденциальности
Предоставление персональных данных
Предоставление своих персональных данных компании GUESS по требованию в различных ситуациях, в которых производится сбор таких данных через сайт, может быть необходимым в целях обеспечения процесса обмена информацией как такового. Неспособность или отказ от предоставления точных данных по требованию приводит к невозможности работы различных Интернет-приложений и, следовательно компания GUESS не сможет обработать Ваш запрос.
Сообщение дополнительных данных компании GUESS, кроме тех, которые являются обязательными, является добровольным и не влияет на основные цели сбора Ваших персональных данных.
Права Клиента
Вы имеете право в любой момент времени получить от компании GUESS подтверждение, в четкой и развернутой форме о наличии или отсутствии Ваших персональных данных в базе данных GUESS. Кроме того, Вы имеет право получить от компании GUESS информацию об источнике получения Ваших персональных данных, целях и методах их обработки, типе логики, применяемом электронными средствами обработки данных, а также право возражать, на законных основаниях, против полной или частичной обработки Ваших персональных данных.
Помимо этого, Вы имеете право в любой момент времени потребовать от GUESS:
- обновить, исправить и объединить Ваши персональные данные;
- отменить, преобразовать в анонимную форму или блокировать Ваши персональные данные в случае их обработки с нарушением закона.
Если Вы принимаете решение удалить свое имя и персональные данные из базы данных GUESS, позвоните по обслуживание клиентов.
Обратите внимание, несмотря на то, что Ваши персональные данные удаляются из нашей коммерческой базы данных, история заказов, размещенных Вами на нашем сайте, остается в нашей системе в целях безопасности.
Принципы Политики конфиденциальности
Принципы, на которых основана Политика конфиденциальности GUESS, перечислены ниже:
- обрабатывать данные исключительно в указанных целях и в соответствии с описанными методами;
- использовать данные в прочих целях только при наличии четкого однозначного согласия пользователя на такого рода использование;
- предоставлять данные третьим сторонам только в целях, необходимых исключительно для предоставления заявленной услуги; не сообщать и не передавать данные третьим сторонам в целях, интересующих исключительно данные третьи стороны, кроме случаев, когда пользователи получают предварительное предупреждение и дают свое согласие;
- отвечать на все запросы об отмене, изменении и объединении персональных данных, все возражения против обработки данных в целях отправки коммерческой информации и рекламы;
- гарантировать, что обработка данных проводится честно и законно, оберегая частную жизнь пользователя и применяя соответствующие меры для безопасности и защиты конфиденциальности, целостности и доступности данных, предоставленных пользователями.
Какие типы персональных данных мы обрабатываем
Мы обрабатываем следующие типы персональных данных:
- имя
- фамилия
- пол
- адрес/данные для выставления счетов
- адрес/данные для отгрузки товара
- адрес электронной почты
- номер телефона
Как и зачем мы обрабатываем Ваши персональные данные
GUESS может обрабатывать предоставленные Вами персональные данные как вручную, так и с помощью электронных средств, в следующих целях:
- оформление Вашего заказа согласно заполненному онлайн-бланку и на основании проведения соответствующих бухгалтерских и финансовых операций;
- управление перепиской и обменом данными в рамках предоставляемых услуг; выполнение и доставка Ваших заказов;
- проверка полноты, достоверности, правильности и отсутствия признаков мошенничества в данных предоставленных в целях проведения операции;
- подписка на дополнительные особые услуги, например, бюллетень GUESS и прочие информационные бюллетени о деятельности GUESS;
- проведение деятельности, связанной с маркетингом, исследованиями рынка и статистической обработкой.
При обработке персональных данных, которые прямо или косвенно могут идентифицировать Вас, GUESS стремится придерживаться принципа абсолютной необходимости. По этой причине компания GUESS разработала свой сайт таким образом, чтобы свести использование Ваших персональных данных к абсолютному минимуму. Поэтому, при возможности выполнения определенного действия с использованием анонимных данных, компания не пользуется Вашими персональными данными.
GUESS может использовать Ваши персональные данные для отправки Вам рекламных материалов о продукции и услугах только при условии Вашего согласия.
База данных «Клиенты GUESS» принадлежит исключительно компании GUESS; она доступна и может использоваться другими компаниями в составе GUESS Group. GUESS не продает, не арендует и не раскрывает имен, адресов, электронной почты или другой персональной информации о своих клиентах предприятиям, не входящим в состав Guess Group, кроме случаев, когда такое сообщение данных является обязательным по закону или необходимым в целях, предусмотренных законом, для чего согласие клиента не требуется; в этих случаях персональные данные могут предоставляться третьим сторонам, которые будут обрабатывать эти данные автономно и исключительно в определенных целях.
Для обслуживания сайта, предоставления услуг электронной коммерции и обмена информацией со своими Клиентами GUESS пользуется услугами сторонних компаний. При необходимости, эти сторонние компании обрабатывают персональные данные только в тех случаях, когда этого требуют условия их сотрудничества с GUESS, и исключительно с соблюдением жестких ограничений по конфиденциальности как предусмотрено договором. Данные также должны предоставляться консультантам, оказывающим компании GUESS помощь в управлении системой электронного выставления счетов (главным образом, Интернет-провайдерам, перевозчикам и пр.), банкам или агентствам кредитного контроля.
Возможны ситуации, в которых GUESS обрабатывает персональные данные третьих сторон, сообщенные непосредственно компании GUESS ее пользователями, например, в случаях, когда пользователь приобретает продукцию, доставка которой оформляется на другое лицо, или когда лицо, оплачивающее продукцию отличается от окончательного получателя данной продукции. Тем не менее, Вы несете личную ответственность за получение согласия такого третьего лица перед сообщением его/ее персональных данных компании GUESS и за ознакомление его/ее с принципами Политики конфиденциальности.
GUESS хранит персональные данные на своих серверах, находящихся в Италии.
Персональные данные хранятся в течение времени, достаточного для обработки как указано выше.
Файлы cookie
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Меры безопасности
GUESS собирает информацию, идентифицирующую личность, только в том объеме, который обоснованно считается достаточным для Вашего обслуживания с точки зрения законных целей ведения бизнеса как изложено выше, и мы принимаем меры безопасности, достаточные для сокращения риска (в том числе случайного) повреждения или утери данных до минимума, предотвращения неавторизованного доступа, незаконных типов обработки и обработки, не отвечающей целям сбора данных, указанных в Политике конфиденциальности.
GUESS принимает следующие меры безопасности для защиты Ваших персональных данных:
- брандмауэр;
- регистрация и учет действий пользователя на уровне сети, приложения и системы;
- защита от вирусов;
- сертифицированная криптографическая защита информации;
- обнаружение вторжения;
- инструменты анализа безопасности;
- средства контроля физического доступа к инструментам обработки персональных данных.
Тем не менее, несмотря на то, что компания GUESS принимает все разумные меры для защиты Ваших персональных данных, Вы соглашаетесь с тем, что никакая передача данных через Интернет не может считаться абсолютно защищенной от доступа нежелательных лиц, и компания GUESS не может нести ответственность за нарушение безопасности, кроме случаев явно связанных с нашей халатностью. GUESS рекомендует Вам установить на своем компьютере необходимые программные приложения для защиты передачи как входящего, так и исходящего потока данных (в частности, современные антивирусные системы).
Обновления Политики конфиденциальности компании GUESS
Компания GUESS может менять, полностью или частично, или вносить поправки в свою Политику конфиденциальности ввиду изменений в законодательстве и нормах регулирования данной сферы и защиты Ваших прав. Пользователей информируют о таких изменениях и обновлениях Политики конфиденциальности на странице сайта, посвященной данному вопросу, поэтому компания GUESS рекомендует Вам периодически просматривать информацию, размещенную на указанной странице.