Conditions Générales de Vente

CONDITIONS GÉNÉRALES DE VENTE

Conditions Générales de Vente

Les termes et les conditions générales de vente qui suivent (nommés désormais “T&C” ) s’appliquent à tous les contrats de vente entre Guess Europe SAGL, société constituée et règlementée par les lois de la Confédération Helvétique, ayant son siège principal d’activité au 44, Strada Regina – 6934 Bioggio – Suisse (nommée désormais “GUESS”) IDI number CHE113.255.366IVA, qui gère le présent site web et le client qui peut résider dans n’importe quel pays dont le présent site est ou sera actif (nommé désormais le “Client”).

Le Client devra lire très attentivement les présents T&C avant d’effectuer une commande d’achat sur ce site web car les commandes d’articles effectuées sur ce site sont assujetties aux T&C.Le Client, en acceptant les présents T&C, convient et déclare d’être un consommateur et d’acheter les articles de GUESS exclusivement pour son utilisation personnelle et s’engage à ne pas les revendre dans le cadre d’une activité commerciale ou d’affaires de n’importe quelle nature. Afin de sauvegarder ses propres droits et intérêts légitimes inhérents aux marques de fabrique et associés à la valeur de mise en train consolidée de GUESS, cette dernière se réserve le droit et sera libre de réduire la quantité des articles de GUESS pouvant être achetés sur ce même site web.


Garanties

1. Les commandes effectuées par le Client seront assujetties aux normes de GUESS et ne seront acceptées et confirmées par GUESS au Client seulement après envoi d’un e-mail de confirmation. GUESS pourra selon son vouloir refuser une commande ou décider d’accepter en partie ou entièrement d’éventuelles modifications requises par le Client si elles parviennent à GUESS avant l’envoi des articles sélectionnés.

2. Si dans la commande du Client un ou plusieurs articles ne sont pas disponibles (pas seulement momentanément) GUESS ne sera pas obliger de le/les fournir ; dans cette éventualité GUESS communiquera au Client la non disponibilité de l’article commandé et lui remboursera la somme versée en paiement de cet ou ces article(s) en question.

3. L’accord de vente entre GUESS et le Client ne sera conclu qu’après la confirmation par écrit de la commande qui devra être envoyée au Client via e-mail de la part de GUESS.

4. Les prix des articles seront toujours facturés en Euros, avec pour seule exception les commandes faites depuis le Royaume-Uni qui seront payées en livres Sterling (GBP), depuis la Suisse qui seront payées en livres Francs (CHF), depuis la Pologne qui seront payées en livre Zloty (PLN) et depuis la Russie qui seront payées en Rouble (RUB). GUESS fera de son mieux pour garantir que les prix indiqués sur le site web soient toujours corrects et mis à jour. Les frais d’expédition et de livraison seront à charge du Client et calculés sur la base des tarifs d’expédition en vigueur reportés dans la relative section du site web.

5. La livraison des articles achetés par le Client sera effectuée à l’adresse de livraison indiquée. Les frais d’expédition et les termes de livraison peuvent varier selon le pays de destination, avec une période maximum de livraison de 30 (trente) jours: au cas où la livraison serait retardée pour des raisons non dépendantes de la volonté de GUESS, le Client sera immédiatement mis au courant de la nouvelle date de livraison.

6. Le paiement sera effectué par le Client au moment de la commande par carte de crédit ou par toute autre modalité indiquée dans la relative section du site web.

7. GUESS a le droit, selon son propre vouloir, de refuser, de suspendre ou d’annuler la livraison ou encore d’accomplir n’importe quelle obligation qui lui est consentie par le contrat de vente souscrit par le Client dans le cas d’éventuelles importantes inexécutions de la part du Client de ses obligations en ce qui concerne les contrats de vente précédents ou qui sont en cours et souscrits avec GUESS.

8. Le Client pourra retourner les articles achetés sur www.guess.eu, sans devoir payer aucune sanction,d’ici 30 jours de calendrier à partir de la date de réception des articles en question.
Les frais de retour seront à la charge de GUESS. Pour plus d’information sur la procédure des retours, nous vous invitons à visiter la section dédiée aux restitutions et remboursement du site.

Le Client pourra effectivement rendre le/les articles désiré(s) si toutes les conditions suivantes sont respectées :
• les articles rendus ne doivent pas être porté, lavés ou abîmés;
• L’étiquette identificatrice du produit devra encore être attachée sur l’article ainsi que le sceau de garantie;
• Les articles devront être rendus dans leur emballage d’origine (ou tout autre emballage adapté au transport International), avec les éventuels accessoires ou manuels d’utilisation;
• L’étiquette qui se détache de la facture originale (ou des relatives factures si l’/les article(s) rendu(s) fait/ font partie de différentes commandes) doit être collée sur la partie externe du colis qui contient l’/les article(s) rendu(s) et doit couvrir celle d’expédition déjà présente à l’extérieur de l’emballage.

Le Client doit expédier les articles à GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza - ITALIE,en une unique expédition d’ici trente (30) jours de calendrier à partir de la date de réception des articles. Une fois les articles rendus à GUESS, le contrat de vente sera annulé à tous les effets ainsi que ses relatives obligations, droits ou revendications. Si les articles rendus à GUESS sont endommagés, GUESS aura le droit de ne pas rembourser le paiement des articles déjà effectué par le Client et de lui restituer les produits.

Dès réception des articles rendus, GUESS vérifiera si la procédure ci-dessus a été dûment respectée. Une fois confirmé les conditions des articles, GUESS enverra au Client un message via e-mail confirmant l’acceptation du retour et enverra à l’Institut de crédit ou à PayPal l’information de remboursement, correspondant au montant des articles rendus, d’ici les quatorze (14) jours qui suivent la confirmation du retour. Les délais nécessaires pour que les fonds apparaissent disponibles sur le compte du Client dépendent exclusivement de l’Institut de crédit ou de PayPal et ne sont en aucune façon sous le contrôle de GUESS. Le remboursement des sommes payées par le Client sera toujours exclusivement fait en faveur du Client qui a effectué le paiement.

Dans le cas où les conditions ci-dessus ne seront pas respectées, le Client n’aura pas le droit au remboursement de la somme payé à Guess; cependant, le Client aura le droit, à ses propres risques et à ses propres frais, de se faire réexpédier l’article, à la seule condition que si le Client ne demande pas la restitution de l’article, GUESS aura alors le droit de ne pas le restituer ainsi que la somme reçue en paiement du tel article.

9. A l’exception de ce qui est déclaré au point 10 suivant, le Client aura le droit à une garantie de 2 (deux) ans à partir de la date de réception pour d’éventuels défauts des articles achetés sur www.guess.eu, à condition que le défaut soit signalé à GUESS d’ici 2 (deux) mois à partir du moment de cette même vérification. Toute demande reçue outre ce laps de temps ne sera pas prise en considération.

Pour plus de détails sur la procédure des retours, nous vous invitons à visiter la rubrique dédiée aux restitutions et remboursements du site.

Dès réception de l’article défectueux et après avoir vérifié que l’article ne satisfait pas les standards de qualité, GUESS enverra au Client un message via e-mail confirmant l’acceptation de l’article défectueux et enverra à l’Institut de crédit ou à PayPal l’information de remboursement, correspondant au montant des articles rendus, d’ici les quatorze (14) jours qui suivent la confirmation du retour. Les délais nécessaires pour que les fonds apparaissent disponibles sur le compte du Client dépendent exclusivement de l’Institut de crédit ou de PayPal et ne sont en aucune façon sous le contrôle de GUESS. Le remboursement des sommes payées par le Client sera toujours exclusivement fait en faveur du Client qui a effectué le paiement.

10. LES RENSEIGNEMENTS ET LE MATERIEL CONTENUS DANS CE SITE SONT “EN L'ETAT” ET SANS AUCUNE GARANTIE, AUSSI BIEN EXPRIMEE QU’IMPLICITE. www.guess.eu DECLINE TOUTE RESPONSABILITE EN CE QUI CONCERNE LES GARANTIES DE COMMERCIABILITE OU D’APTITUDE A UN BUT DETERMINE A PARTIR DU MOMENT OU CELA EST PERMIS PAR LES LOIS EN VIGUEUR.

11. Si une ou plusieurs dispositions des présents T&C devaient résulter néant, annulable, illégale ou inefficace, cela ne comporterait pas l’inefficacité totale des T&C. La (les) disposition(s) inefficace(s) sera (seront) substituée(s) par une autre (d’autres) norme(s) valable(s), dans laquelle (lesquelles) on tiendra compte de l’intention et des contenus de cette dernière (ces dernières) tout en respectant la règlementation en vigueur.

12. Les présents T&C sont assujettis aux lois suisses. D’éventuelles controverses qui pourraient surgir seront déférées à la seule juridiction du Tribunal compétent de la ville de Lugano (Suisse).

N. du T. “As is” est un mot légal qui n’est pas traduisible utilisé pour exclure des garanties implicites dans la vente du produit.

Conditions Générales de Vente

Les termes et les conditions générales de vente qui suivent (nommés ci-après “T&C” ) s’appliquent à tous les contrats de vente entre Guess Europe SAGL, société constituée et règlementée par les lois de la Confédération Helvétique, ayant son siège principal d’activité au 44, Strada Regina – 6934 Bioggio – Suisse (nommée ci-après “GUESS”) IDI number CHE113.255.366IVA, qui gère le présent site web et le client résident en Suisse (nommé ci-après le “Client”).

Le Client devra lire très attentivement les présents T&C avant d’effectuer une commande d’achat sur ce site web car les commandes d’articles effectuées sur ce site sont assujetties aux présentes T&C. Le Client, en acceptant les présents T&C, convient et déclare d’être un consommateur et d’acheter les articles de GUESS exclusivement pour son utilisation personnelle et s’engage à ne pas les revendre dans le cadre d’une activité commerciale ou d’affaires de n’importe quelle nature. Afin de sauvegarder ses propres droits et intérêts légitimes inhérents aux marques de fabrique et associés à la valeur de mise en train consolidée de GUESS, cette dernière se réserve le droit et sera libre de réduire la quantité des articles de GUESS pouvant être achetés sur ce même site web.


Garanties

1. Les commandes effectuées par le Client seront assujetties aux normes de GUESS et ne seront acceptées et confirmées par GUESS au Client seulement après envoi d’un e-mail de confirmation. GUESS pourra selon son vouloir refuser une commande ou décider d’accepter en partie ou entièrement d’éventuelles modifications requises par le Client si elles parviennent à GUESS avant l’envoi des articles sélectionnés.

2. Si dans la commande du Client un ou plusieurs articles ne sont pas disponibles (pas seulement momentanément) GUESS ne sera pas obliger de le/les fournir ; dans cette éventualité GUESS communiquera au Client la non disponibilité de l’article commandé et lui remboursera la somme versée en paiement de cet ou ces article(s) en question.

3. L’accord de vente entre GUESS et le Client ne sera conclu qu’après la confirmation par écrit de la commande qui devra être envoyée au Client via e-mail de la part de GUESS.

4. Les prix des articles seront toujours facturés en CHF. GUESS fera de son mieux pour garantir que les prix indiqués sur le site web soient toujours corrects et mis à jour. Les frais d’expédition et de livraison seront à charge du Client et calculés sur la base des tarifs d’expédition en vigueur reportés dans la relative section du site web.

5. La livraison des articles achetés par le Client sera effectuée à l’adresse de livraison indiquée. Les termes de livraison peuvent varier, avec une période maximum de livraison de 30 (trente) jours: au cas où la livraison serait retardée pour des raisons non dépendantes de la volonté de GUESS, le Client sera immédiatement mis au courant de la nouvelle date de livraison.

6. Le paiement sera effectué par le Client au moment de la commande par carte de crédit ou par toute autre modalité indiquée dans la relative section du site web.

7. GUESS a le droit, selon son propre vouloir, de refuser, de suspendre ou d’annuler la livraison ou encore d’accomplir n’importe quelle obligation qui lui est consentie par le contrat de vente souscrit par le Client dans le cas d’éventuelles importantes inexécutions de la part du Client de ses obligations en ce qui concerne les contrats de vente précédents ou qui sont en cours et souscrits avec GUESS.

8. Le Client pourra retourner les articles achetés sur www.guess.eu, sans devoir payer aucune sanction,d’ici 30 jours de calendrier à partir de la date de réception des articles en question.
Les frais de retour seront à la charge de GUESS. Pour plus d’information sur la procédure des retours, nous vous invitons à visiter la section dédiée aux restitutions et remboursement du site.

Le Client pourra effectivement rendre le/les articles désiré(s) si toutes les conditions suivantes sont respectées :
• les articles rendus ne doivent pas être porté, lavés ou abîmés;
• L’étiquette identificatrice du produit devra encore être attachée sur l’article ainsi que le sceau de garantie;
• Les articles devront être rendus dans leur emballage d’origine (ou tout autre emballage adapté au transport International), avec les éventuels accessoires ou manuels d’utilisation;
• L’étiquette qui se détache de la facture originale (ou des relatives factures si l’/les article(s) rendu(s) fait/ font partie de différentes commandes) doit être collée sur la partie externe du colis qui contient l’/les article(s) rendu(s) et doit couvrir celle d’expédition déjà présente à l’extérieur de l’emballage.

Le Client doit expédier les articles à GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza - ITALIE, en une unique expédition d’ici trente (30) jours de calendrier à partir de la date de réception des articles. Une fois les articles rendus à GUESS, le contrat de vente sera annulé à tous les effets ainsi que ses relatives obligations, droits ou revendications. Si les articles rendus à GUESS sont endommagés, GUESS aura le droit de ne pas rembourser le paiement des articles déjà effectué par le Client et de lui restituer les produits.

Dès réception des articles rendus, GUESS vérifiera si la procédure ci-dessus a été dûment respectée. Une fois confirmé les conditions des articles, GUESS enverra au Client un message via e-mail dans lequel on confirme l’acceptation du retour ainsi que le commencement de la procédure de remboursement afin que le Client reçoive le remboursement correspondant au montant des articles rendus d’ici les trente (30) jours qui suivent, indépendamment de la modalité de paiement adoptée auparavant par le Client. Le remboursement des sommes payées par le Client sera toujours exclusivement fait en faveur du Client qui a effectué le paiement et sera crédité directement sur la carte de crédit ou le compte PayPal utilisé(e) pour placer la commande.

Dans le cas où les conditions ci-dessus ne seront pas respectées, le Client n’aura pas le droit au remboursement de la somme payé à Guess; cependant, le Client aura le droit, à ses propres risques et à ses propres frais, de se faire réexpédier l’article, à la seule condition que si le Client ne demande pas la restitution de l’article, GUESS aura alors le droit de ne pas le restituer ainsi que la somme reçue en paiement du tel article.

9. A l’exception de ce qui est déclaré au point 10 suivant, le Client aura le droit à une garantie de 2 (deux) ans à partir de la date de réception pour d’éventuels défauts des articles achetés sur www.guess.eu, à condition que le défaut soit signalé à GUESS d’ici 2 (deux) mois à partir du moment de cette même vérification. Toute demande reçue outre ce laps de temps ne sera pas prise en considération.

Pour plus de détails sur la procédure des retours, nous vous invitons à visiter la section dédiée aux restitutions et remboursements du site.

Dès réception de l’article défectueux et après avoir vérifié que l’article ne satisfait pas les standards de qualité, GUESS enverra un email au Client, dans lequel on confirme l’acceptation du retour ainsi que le commencement de la procédure de remboursement afin que le Client reçoive le remboursement correspondant au montant des articles rendus d’ici les trente (30) jours qui suivent, indépendamment de la modalité de paiement adoptée auparavant par le Client. Le remboursement sera effectué exclusivement en faveur du Client qui a effectué le paiement.

10. LES RENSEIGNEMENTS ET LE MATERIEL CONTENUS DANS CE SITE SONT “EN L'ETAT” ET SANS AUCUNE GARANTIE, AUSSI BIEN EXPRIMEE QU’IMPLICITE. www.guess.eu DECLINE TOUTE RESPONSABILITE EN CE QUI CONCERNE LES GARANTIES DE COMMERCIABILITE OU D’APTITUDE A UN BUT DETERMINE A PARTIR DU MOMENT OU CELA EST PERMIS PAR LES LOIS EN VIGUEUR.

11. Si une ou plusieurs dispositions des présents T&C devaient résulter néant, annulable, illégale ou inefficace, cela ne comporterait pas l’inefficacité totale des T&C. La (les) disposition(s) inefficace(s) sera (seront) substituée(s) par une autre (d’autres) norme(s) valable(s), dans laquelle (lesquelles) on tiendra compte de l’intention et des contenus de cette dernière (ces dernières) tout en respectant la règlementation en vigueur.

12. Les présents T&C sont assujettis aux lois suisses. Sauf dans le cas de lois imposant différemment, d'éventuelles controverses qui pourraient surgir seront déférées à la seule juridiction du Tribunal compétent de la ville de Lugano (Suisse).

N. du T. “As is” est un mot légal qui n’est pas traduisible utilisé pour exclure des garanties implicites dans la vente du produit.

Terms & Conditions

These General Terms and Conditions of Sale(hereinafter“ T & C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina, 44– 6934 Bioggio– Switzerland( hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active( hereinafter, the“ Customer”).
The Customer should read these T & C carefully before placing any purchase order within this website, as these T & C shall apply to every order of items made through this website .By placing any purchase order Customer confirms that he/she has read the information about GUESS items available through this website, including the following information: information about major characteristics of GUESS items, address of seller,place of manufacture of the items, price and terms of purchase, delivery, warranty period, payment terms and other relevant information on the GUESS items.
Customer, by accepting these T & C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his / her personal use, and not for re - selling them in the course of a commercial or business activity, of any kind whatsoever.In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1.Any order placed by Customer is considered an offer and shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e - mail message.GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.

2.If any item that Customer has ordered is not available( not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non - availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.

3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.

4.The items’ prices shall always be invoiced in Euro currency(except for UK where prices shall be invoiced in GBP currency).GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated .Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.

5.Delivery of items purchased by the Customer shall be made to the indicated delivery address .Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30(thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.

6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.

8. Customer may return items purchased on www.guess.eu,without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item.
Return costs will be at GUESS charge. For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
• returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items together with the disposable seal;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
• the pill-off label of the original invoice (or of all related invoices in case returned items have a different order) has to be glued on the external side of the box containing the returned items.

Items have to be sent back to GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALY, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.
If Customer does not have documents confirming purchase of the items, he/she can still rely on other pieces of evidence that confirm purchase of the items.

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.

Should the above mentioned conditions not be met and provided that Customer cannot prove the purchase of the item by any other pieces of evidence, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www .guess.eu for 2(two) years from delivery, provided that any such defect must be reported to GUESS within 2( two) months from relevant discovery .Any claim beyond this timeframe shall be ineffective . Subject to the conditions set forth below, Customer is entitled to one of the following options: To ask for and receive a refund for the amount paid for the defective items or To ask for substitution of the defective items for similar items of proper quality or To ask for decrease of the purchase price accordingly or To ask GUESS to correct the defects without additional charge or compensate Customer for correction of defects Customer shall have any other rights granted to consumers under the Law of the Russian Federation“ On protection of consumers’ rights”, dated 07.02.1992 No 2300 - 1 Before shipping any defective item back to GUESS, Customer has to write to our Customer Service in order to register the return request.

If Customer chooses refund, the following procedure shall apply: upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the defective item and start the refund procedure in order to have Customer reimbursed for the price paid for the defective item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.

10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.
T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.

11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland).
T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.

 

These General Terms and Conditions of Sale(hereinafter“ T & C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina, 44– 6934 Bioggio– Switzerland( hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active( hereinafter, the“ Customer”).

The Customer should read these T & C carefully before placing any purchase order within this website, as these T & C shall apply to every order of items made through this website .Customer, by accepting these T & C, acknowledges and declares that he / she is a consumer and purchases GUESS items only for his / her personal use, and not for re - selling them in the course of a commercial or business activity, of any kind whatsoever.In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1. Any order placed by Customer shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e-mail message. GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.

2. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.

3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.

4. The items’ prices shall always be invoiced in Euro currency (except for UK where prices shall be invoiced in GBP currency). GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated. Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.

5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.

6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.

8. Customer may return items purchased on www.guess.eu,without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item.
Return costs will be at GUESS charge. For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following: • returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items together with the disposable seal;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
• the pill-off label of the original invoice (or of all related invoices in case returned items have a different order) has to be glued on the external side of the box containing the returned items.

Items have to be sent back to GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALY, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.

Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www.guess.eu for 2 (two) years from delivery, provided that any such defect must be reported to GUESS within 2 (two) months from relevant discovery. Any claim beyond this timeframe shall be ineffective.

For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the defective item and start the refund procedure in order to have Customer reimbursed for the price paid for the defective item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only.

10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.

11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland). however all disputes with Ukrainian Customers related to protection of consumers rights shall be resolved exclusively by the appropriate Ukrainian courts.

T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.

Distant Sale Agreement

This Distant Sale Agreement (hereinafter “T&C” or the “Agreement”) shall apply to all distant sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation with its principal place of business at Strada Regina, 44 – 6934 Bioggio – Switzerland (hereinafter, “GUESS” or the “Company”) IDI number CHE113.255.366IVA, which operates website and any customer resident in Turkey (hereinafter, the “Customer” or the “Consumer”).
The Company and the Customer in this Agreement will be separately referred to as the “Party” and collectively referred to as the “Parties”.

The purpose of this Agreement is to determine reciprocal rights and obligations of the Parties in accordance with the provisions of the Regulation on Distant Sale Agreement (the “Regulation”) and the Law No. 4077 Law on the Protection of Consumers (the “Consumers Law”) concerning the sale and delivery of Women and Men Denim, Apparel, Bags, Shoes, Accessories, Underwear, Jewelry, Sunglasses, Watches and Fragrances; Boy and Girl Denim, Apparel, Bags, Shoes, Accessories (the “Product(s)”) which are presented in GUESS’ website www.guess.eu for sale, upon the Customer’s request for purchase.

This Agreement enters into full force and effect if and when the Consumer clicks on “I hereby read understood and accepted the Distant Sale Agreement” button or other buttons expressing same legal statement with different wording.

The Customer agrees and accepts that he/she correctly inserted his/her personal details including name/surname, address, telephone, credit card number, etc.

The Customer, by accepting this Agreement, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all-time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item without charging the relevant price.

2. The Products’ prices shall always be invoiced in Euro currency. GUESS shall procure that prices indicated on this website are correct and updated Shipment and delivery costs shall be charged on the Customer at the time of shipping the Product(s), according to the delivery fees in force at that time and as indicated in the applicable section of this website.

3. Delivery of the Products purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary due to the courier firm, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery. GUESS shall not be held liable if the Product has been delivered to a third party other than the Costumer and such party has refrained from accepting the Product. GUESS shall not be liable for the fault incurred by the courier company (delay, non-delivery etc.).

4. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

5. Withdrawal Right of the Customer: Customer may return items purchased on www.guess.eu, without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item. Any claim, other than claims concerning defective products, beyond this timeframe shall be ineffective. As a consequence of returning items to GUESS, the Agreement will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by the Customer.

Before shipping back any item to GUESS, Customer is invited to write an email to Guess.Onlinecare@ch.guess.eu in order to inform GUESS about return reason. Product(s) have to be delivered back to GUESS, c/o ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza - ITALY together with their original invoice in a single delivery through a courier or using recorded post.
In addition to terms and procedure mentioned above, Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
• returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
• the pill-off label of the original invoice (or of all related invoices in case returned items have a different order) has to be glued on the external side of the box containing the returned items.

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS confirms that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item. After the return of the Product Price to the bank, the transfer to the Customer’s bank account is totally related to the banking process. In this respect, the Customer agrees and accepts that GUESS may not be held liable for the possible delays and that this transfer procedure will take approximately four (4) weeks.

Refund of the item’s price shall always be done to the Customer who made the payment, only.

Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

6. The information and materials contained in this site are provided “as is” and without warranties of any kind, either expressed or implied. www.guess.eu disclaims all warranties of merchantability or fitness for a particular purpose to the fullest extent permissible under the applicable law.

7. Should one or more provisions of this Agreement be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the Agreement. Said ineffective provision(s) shall be replaced with another (other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

8. This Agreement is subject to Turkish law. Consumer courts at the residence address of the Customer, or Civil Courts of First Instance if there is no consumer court in the city of residence of the Consumer, will have jurisdiction for disputes arising from and in connection with this Agreement.

T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.


PRELIMINARY INFORMATION FORM ACCORDING TO CONSUMER LEGISLATION

Unless expressly stated otherwise in this Preliminary Information Form, the descriptions written in bold typeface will have the meanings ascribed in Distant Sale Agreement.

1. SUBJECT MATTER OF INFORMATION FORM and INFORMATION OF SERVICE
Essential features of the services provided to the Customer are described below. Pressing on the “I hereby read, understood and accepted the Terms and Conditions (for Turkey "Distant Sale Agreement")” button or the similar button(s) shall mean that Customer accepts Terms and Conditions of this Agreement and this Agreement enters into force as of such acceptance. Details relevant to products features, number, unit price and total are provided at basket and checkout phase.

Delivery of the Product: Delivery Product pursuant to the Distant Sale Agreement executed by and between GUESS and the Customer will be delivered to the Customer being custom duties at Consumer charge. Order will be given to authorized contracted cargo officer by GUESS within two (2) working days after the receipt of the order at the latest. Delivery time of the Product is five-six (5-6) days standard delivery, two-four (2-4) days express delivery according to carrier, subject to one (1) day delay according to the region of the Customer. The said delivery time will not exceed legally prescribed thirty (30) days in no condition.

2. RIGHT OF WITHDRAWAL
Customer may withdraw from this Agreement by returning the purchased Product within 30 (thirty) days as of the delivery of the Product to the Customer itself or the person/company in the stated address (“Right of Withdrawal”). The Customer will notify GUESS via e-mail within the same period of time and return the Product. The Customer agrees and accepts that the Product will be subject to assessment by GUESS as set forth under Distant Sale Agreement.

The Product will not be used in any way to be subject to the Right of Withdrawal. The Product will be returned with the Product’s box, pack and the standard accessory if it exists in complete and free of damage.
After the return of the Product Price to the bank, the transfer to the Customer’s bank account is totally related to the banking process. In this respect, the Customer agrees and accepts that GUESS may not be held liable for the possible delays and that this transfer procedure will take approximately four (4) weeks.

3. VALIDITY
After Customer reads this Preliminary Information Form on site and accepts it, the Distant Sale Agreement will be executed. This Preliminary Information Form constitutes the integral part of the Distant Sale Agreement.

4. GOVERNING LAW AND DISPUTE RESOLUTION
The Customer’s applications related to complaints and objections can be made to Consumer Board and Consumer Courts that located in the residential area of Customer or in the place where goods and the services are purchased by the Customer.

Terms & Conditions

These General Terms and Conditions of Sale (hereinafter “T&C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina, 44 – 6934 Bioggio - Switzerland (hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active (hereinafter, the “Customer”).

The Customer should read these T&C carefully before placing any purchase order within this website, as these T&C shall apply to every order of items made through this website. Customer, by accepting these T&C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1. Any order placed by Customer shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e-mail message. GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.

2. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.

3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.

4. The items’ prices shall always be invoiced in Euro currency (except for UK where prices shall be invoiced in GBP currency). GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated. Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.

5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.


6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.


8. Customer may return items purchased on www.guess.eu,without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item. Any claim beyond this timeframe shall be ineffective. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.

Before shipping back any item to GUESS, Customer must send an email to Guess.Onlinecare@ch.guess.eu in order to get authorization to proceed with the item return.

In addition to terms and procedure mentioned above, Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
- returned items must not have been used, worn, washed or damaged;
- items’ identification tag must still be attached to the items together with the disposable seal;
- items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
- the pill-off label of the original invoice (or of all related invoices in case returned items have a different order #) has to be glued on the external side of the box containing the returned items.

Items have to be sent back to GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALY, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer. 

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item, sending to relevant Credit Institute or Paypal Account, within and no later than seven (7) days from receipt of the goods, confirmation to proceed to refund. Timings related to refund on each customer account depend on relevant Credit Institute or Paypal account, only, and are in no way under GUESS control. Refund of the item’s price shall always be done to the Customer who made the payment, only.

Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www.guess.eu for 2 (two) years from delivery, provided that any such defect must be reported to GUESS within 2 (two) months from relevant discovery. Any claim beyond this timeframe shall be ineffective.
Before shipping any defective item back to GUESS, Customer must send an email to Guess.Onlinecare@ch.guess.eu in order to get authorization to proceed with the item return.

Upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the defective item sending to relevant Credit Institute or Paypal Account, within and no later than seven (7) days from receipt of the goods, confirmation to proceed to refund for the price paid for the defective item. Timings related to refund visibility on each customer account depend on relevant Credit Institute or Paypal account, only, and are in no way under GUESS control. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.

10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.

11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland).

T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.

Terms & Conditions

These General Terms and Conditions of Sale (hereinafter “T&C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina,44 – 6934 Bioggio – Switzerland (hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active (hereinafter, the “Customer”).

The Customer should read these T&C carefully before placing any purchase order within this website, as these T&C shall apply to every order of items made through this website. Customer, by accepting these T&C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1. Any order placed by Customer shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e-mail message. GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.

2. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.

3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.

4. The items’ prices shall always be invoiced in Euro currency (except for UK where prices shall be invoiced in GBP currency). GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated. Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.

5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.

6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.

8. Customer may return items purchased on www.guess.eu, without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item.
Return costs will be at GUESS charge. For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
• returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
• the pill-off label of the original invoice (or of all related invoices in case returned items have a different order) has to be glued on the external side of the box containing the returned items.

Items have to be sent back to GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALY, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.

Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www.guess.eu for 2 (two) years from delivery, provided that any such defect must be reported to GUESS within 2 (two) months from relevant discovery. Any claim beyond this timeframe shall be ineffective.

For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the defective item and start the refund procedure in order to have Customer reimbursed for the price paid for the defective item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only.

10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.

11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland).

T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.

Terms & Conditions

These General Terms and Conditions of Sale (hereinafter “T&C”) shall apply to all sale contracts between GUESS Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina,44 – 6934 Bioggio – Switzerland (hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active (hereinafter, the “Customer”).

The Customer should read these T&C carefully before placing any purchase order within this website, as these T&C shall apply to every order of items made through this website. Customer, by accepting these T&C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1. Any order placed by Customer shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e-mail message. GUESS may refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, in case stipulated in paragraph 2 herein, provide said requests reach GUESS before shipment of the selected items.

2. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.

3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.

4. The items’ prices shall always be invoiced in Euro currency (except for UK where prices shall be invoiced in GBP currency). GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated. Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.

5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.


6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.


8. Customer may return items purchased on www.guess.eu, without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item. Any claim beyond this timeframe shall be ineffective. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.

Before shipping back any item to GUESS, Customer must send an email to Guess.Onlinecare@ch.guess.eu in order to get authorization to proceed with the item return.

In addition to terms and procedure mentioned above, Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
- returned items must not have been used, worn, washed or damaged;
- items’ identification tag must still be attached to the items together with the disposable seal;
- items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
- the pill-off label of the original invoice (or of all related invoices in case returned items have a different order #) has to be glued on the external side of the box containing the returned items.

Items have to be sent back to GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALY, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer. 

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfilment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only.

Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www.guess.eu for 2 (two) years from delivery, provided that any such defect must be reported to GUESS within 2 (two) months from relevant discovery. Any claim beyond this timeframe shall be ineffective. Subject to the conditions set forth below, Customer is entitled to ask for and receive a refund for the amount paid for the defective items.

Before shipping any defective item back to GUESS, Customer must send an email to Guess.Onlinecare@ch.guess.eu in order to get authorization to proceed with the defective item return.

Upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the defective item and start the refund procedure in order to have Customer reimbursed for the price paid for the defective item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.

10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.

11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland).

T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.

Terms & Conditions

These General Terms and Conditions of Sale (hereinafter “T&C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina,44 – 6934 Bioggio – Switzerland (hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active (hereinafter, the “Customer”).

The Customer should read these T&C carefully before placing any purchase order within this website, as these T&C shall apply to every order of items made through this website. Customer, by accepting these T&C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1. Any order placed by Customer shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e-mail message. GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.

2. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.

3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.

4. The items’ prices shall always be invoiced in Euro currency (except for UK where prices shall be invoiced in GBP currency). GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated. Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.

5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.


6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.


8. Customer may return items purchased on www.guess.eu, without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item. Any claim beyond this timeframe shall be ineffective. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.

Before shipping back any item to GUESS, Customer must send an email to Guess.Onlinecare@ch.guess.eu in order to get authorization to proceed with the item return.

In addition to terms and procedure mentioned above, Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
- returned items must not have been used, worn, washed or damaged;
- items’ identification tag must still be attached to the items together with the disposable seal;
- items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
- the pill-off label of the original invoice (or of all related invoices in case returned items have a different order #) has to be glued on the external side of the box containing the returned items.

Items have to be sent back to GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALY, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer. 

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfilment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only.

Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www.guess.eu for 2 (two) years from delivery, provided that any such defect must be reported to GUESS within 2 (two) months from relevant discovery. Any claim beyond this timeframe shall be ineffective. Subject to the conditions set forth below, Customer is entitled to ask for and receive a refund for the amount paid for the defective items.

Before shipping any defective item back to GUESS, Customer must send an email to Guess.Onlinecare@ch.guess.eu in order to get authorization to proceed with the defective item return.

Upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the defective item and start the refund procedure in order to have Customer reimbursed for the price paid for the defective item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.

10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.

11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland), unless the mandatory norms of local legislation do not prescribe a different forum and legislation.

T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.

Terms & Conditions

These General Terms and Conditions of Sale (hereinafter “T&C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina,44 – 6934 Bioggio – Switzerland (hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active (hereinafter, the “Customer”).

The Customer should read these T&C carefully before placing any purchase order within this website, as these T&C shall apply to every order of items made through this website. Customer, by accepting these T&C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1. Any order placed by Customer shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e-mail message. GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.

2. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.

3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.

4. The items’ prices shall always be invoiced in Euro currency (except for UK where prices shall be invoiced in GBP currency). GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated. Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.

5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.


6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.


8. Customer may return items purchased on www.guess.eu, without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item.
Return costs will be at GUESS charge. For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
• returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items ;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
• the pill-off label of the original invoice (or of all related invoices in case returned items have a different order) has to be glued on the external side of the box containing the returned items.

Items have to be sent back to GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALY, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.

Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www.guess.eu for 2 (two) years from delivery, provided that any such defect must be reported to GUESS within 2 (two) months from relevant discovery. Any claim beyond this timeframe shall be ineffective.

For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the defective item and start the refund procedure in order to have Customer reimbursed for the price paid for the defective item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only.

10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.

11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland).

T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.

Terms & Conditions

These General Terms and Conditions of Sale (hereinafter “T&C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina,44 – 6934 Bioggio – Switzerland (hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active (hereinafter, the “Customer”).

The Customer should read these T&C carefully before placing any purchase order within this website, as these T&C shall apply to every order of items made through this website. Customer, by accepting these T&C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1. Any order placed by Customer shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e-mail message. GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.

2. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.

3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.

4. The items’ prices shall always be invoiced in Euro currency (except for UK where prices shall be invoiced in GBP currency). GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated. Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website. In the that case the destination country imposes duties, taxes, fees, and other charges on customs and / or tax arising out of or related to the import and customs clearance of the goods, such payments shall be borne by the Customer, so as shipping costs from customs to their own homes are paid by the Customer.

5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.

6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.

8. Customer may return items purchased on www.guess.eu, without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item.
Return costs will be at GUESS charge. For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
• returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
• the pill-off label of the original invoice (or of all related invoices in case returned items have a different order) has to be glued on the external side of the box containing the returned items.

Items have to be sent back to GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALY, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item, sending to relevant Credit Institute or Paypal Account, within and no later than fourteen (14) days from receipt of the goods, confirmation to proceed to refund. Timings related to refund on each customer account depend on relevant Credit Institute or Paypal account, only, and are in no way under GUESS control. Refund of the item’s price shall always be done to the Customer who made the payment, only.

Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www.guess.eu for 2 (two) years from delivery, provided that any such defect must be reported to GUESS within 2 (two) months from relevant discovery. Any claim beyond this timeframe shall be ineffective.

For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned defective item, sending to relevant Credit Institute or Paypal Account, within and no later than fourteen (14) days from receipt of the goods, confirmation to proceed to refund. Timings related to refund on each customer account depend on relevant Credit Institute or Paypal account, only, and are in no way under GUESS control. Refund of the item’s price shall always be done to the Customer who made the payment, only.

10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.

11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland).

T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.

Terms & Conditions

These General Terms and Conditions of Sale (hereinafter “T&C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina,44 – 6934 Bioggio – Switzerland (hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active (hereinafter, the “Customer”).

The Customer should read these T&C carefully before placing any purchase order within this website, as these T&C shall apply to every order of items made through this website. Customer, by accepting these T&C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1. Any order placed by Customer shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e-mail message. GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.

2. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.

3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.

4. The items’ prices shall always be invoiced in Euro currency (except for UK where prices shall be invoiced in GBP currency). Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.

5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.

6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.

8. Customer may return items purchased on www.guess.eu, without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item.
Return costs will be at GUESS charge. For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
• returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
• the pill-off label of the original invoice (or of all related invoices in case returned items have a different order) has to be glued on the external side of the box containing the returned items.

Items have to be sent back to GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALY, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item, sending to relevant Credit Institute or Paypal Account, within and no later than fourteen (14) days from receipt of the goods, confirmation to proceed to refund. Timings related to refund on each customer account depend on relevant Credit Institute or Paypal account, only, and are in no way under GUESS control. Refund of the item’s price shall always be done to the Customer who made the payment, only.

Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www.guess.eu for 2 (two) years from delivery, provided that any such defect must be reported to GUESS within 2 (two) months from relevant discovery. Any claim beyond this timeframe shall be ineffective.

For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned defective item, sending to relevant Credit Institute or Paypal Account, within and no later than fourteen (14) days from receipt of the goods, confirmation to proceed to refund. Timings related to refund on each customer account depend on relevant Credit Institute or Paypal account, only, and are in no way under GUESS control. Refund of the item’s price shall always be done to the Customer who made the payment, only.

10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.

11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland). This provision does not affect your statutory rights provided by your domestic legislation on the applicable law and jurisdiction.

T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.