Términos y Condiciones

TÉRMINOS Y CONDICIONES

Términos y Condiciones generales

Los términos y las condiciones generales de venta que siguen (en adelante, “T &C”) se aplican a todos los contratos de venta entre Guess Europe SAGL, sociedad constituida y regulada de acuerdo con la legislaci ón de la Confederación Helvética, con domicilio principal de actividad en Strada Regina, 44 – 6934 Bioggio – Suiza (en adelante, “GUESS”) IDI number CHE113.255.366IVA, que gestiona esta página web y el cliente, cuya residencia puede encontrarse en cualquier país en el que esta página web está o estará activa (en adelante, el “Cliente”).

El Cliente deberá leer atentamente los presentes T&C antes de realizar un pedido de compra en esta p ágina web, ya que los pedidos de compra de los artículos efectuados en esta página están sujetos a los T&C. El Cliente, con la aceptación de los presentes T&C, está de acuerdo y declara ser un consumidor que adquiere los artículos de GUESS exclusivamente para uso personal y no para revenderlos en el ámbito de una actividad comercial o de negocios, cualquiera que sea su naturaleza. Para proteger sus derechos e intereses legítimos implícitos en las marcas de fábrica y asociados al valor de fondos de comercio de GUESS, ésta se reserva el derecho y podrá reducir la cantidad de artículos de GUESS que pueden comprarse en esta página web.


Términos y Condiciones generales

1. Los pedidos efectuados por el Cliente serán vinculantes para GUESS únicamente tras la aceptación por parte de GUESS y la posterior confirmación que GUESS enviará al Cliente mediante correo electrónico. GUESS podrá, a su discreción, rechazar un pedido o decidir si acepta en su totalidad o en parte las posibles modificaciones solicitadas por el Cliente, siempre que estas solicitudes se comuniquen a GUESS antes del envío de los artículos seleccionados.

2. En caso de que uno o varios artículos presentes en el pedido del Cliente no estén disponibles (no sólo temporalmente), GUESS no tendrá ninguna obligación de suministro; en este caso, GUESS comunicará al Cliente la no disponibilidad del art ículo solicitado y reembolsará el correspondiente importe que se haya podido recibir en pago del artículo en cuestión.

3. El acuerdo de venta entre GUESS y el Cliente se considerará firmado tras la confirmación escrita del pedido que GUESS deber á enviar al Cliente mediante correo electrónico.

4. Los precios de los artículos se facturarán siempre en euros. GUESS hará todo lo posible para garantizar siempre que los precios indicados en la página web sean correctos y estén actualizados. Los gastos de envío y de entrega se cargarán al Cliente en el momento del envío del artículo solicitado, de acuerdo con las tarifas de envío vigentes e indicadas en la correspondiente sección de la página web.

5. La entrega de los artículos comprados por el Cliente se realizará en la dirección de entrega indicada. Los gastos de env ío y los plazos de entrega pueden variar en función del país, con un plazo máximo de entrega de 30 (treinta) dí as: en caso de que la entrega se retrasara por causas ajenas al control razonable de GUESS, se comunicará al Cliente la nueva fecha de entrega.

6. El Cliente efectuará el pago en el momento del pedido mediante tarjeta de crédito u otras modalidades indicadas en la correspondiente sección de la página web.

7. GUESS tiene derecho, a su discreción, a rechazar, suspender o anular la entrega o el cumplimiento de cualquiera de las obligaciones derivadas del contrato de venta suscrito con el Cliente en caso de incumplimiento grave por parte del Cliente de las obligaciones contraí das con los contratos de venta anteriores o en curso suscritos con GUESS.

8. El cliente podrá enviar su solicitud de devolución de los artículos comprados en nuestro sitio www.guess.eu,sin ninguna sanción, dentro de treinta (30) días desde la fecha de recepción del paquete a la dirección de envío.
Los importes de la devolución correrán siempre a cargo de GUESS. Para obtener m ás información sobre el procedimiento de devolución, le invitamos a visitar la sección de devoluciones y reembolsos en nuestro sitio web.

El derecho de devolución del Cliente es correctamente ejercido cuando las siguientes condiciones está n cumplidas:

  • Por favor no utilice , lave o deteriore los artículos devueltos;
  • Por favor no corte la etiqueta de identificación del producto y el sello de garantía;
  • Por favor ponga los artículos devueltos en el paquete original (u otro paquete de rigidez similar), con los accesorios o los manuales de instrucciones;
  • Ponga encima de la caja la pegatina que se encuentra en la factura (o en las facturas corespondientes si las devoluciones pertenecen a pedidos diferentes) con la dirección de nuestro almacén, para que no sea visible la etiqueta del envío sobre la caja.

Por favor envíe los artículos a GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALIA, con un envío único por medio del transportista dentro de treinta (30) d ías desde la fecha de recepción del paquete. Después de la devolución de los artículos a GUESS, el acuerdo de venta será anulado así como todas las obligaciones, los derechos y las reivindicaciones, salvo en el caso que la mercancía presente alteraciones, GUESS podrá retener el pago de los artículos ya efectuado por el Cliente, y reenviar al Cliente los productos devueltos.

Una vez recibida la mercancía en el almacén, GUESS comprobará su estado y el respeto de todas las condiciones para su devolución. Si dichas condiciones han sido cumplidas, GUESS enviará al Cliente un correo eletrónico para confirmar la aceptación de la devolución, envíando también al Instituto de crédito o a Paypal, dentro de los 14 días siguientes a la recepción de los bienes, la confirmación para proceder con el rembulso. El momento de la recepció n efectiva del reembolso depende exclusivamente del Instituto de crédito o de la cuenta Paypal de cada cliente y no es de ninguna manera dependiente de GUESS. La devolución de las cantidades pagadas por el cliente se hará siempre exclusivamente a beneficio del cliente que ha realizado el pago.

Sin el cumplimiento de dichas condiciones, el Cliente no recibirá el reembolso del importo pagado a GUESS; y el Cliente podrá solicitar el reenvío del artículo bajo su propio riesgo y cubriendo por sí mismo los gastos. Si el cliente no solicita la devolución del artículo, GUESS podrá retener el producto y el importe recibido por medio de la transacción.

9. Salvo el punto 10 siguiente, el Cliente tendrá el derecho de garantía, que cubre cualquier defecto en los artículos comprados en el sito www.guess.eu durante 2 (dos) años desde el momento de la entrega, con la condici ón de que el defecto sea señalado a GUESS dentro de los primeros 2 (dos) meses desde su identificación. Todas las solicitudes después de este periodo, no serán tomadas en cuenta.

Para más detalles sobre el procedimiento de devolució n, por favor visite la sección de devoluciones y reembolsos en el sitio web.

Una vez devuelta la mercancía al almac én, y si se comprobara que el estado del artículo no cumple con los estándares de calidad, GUESS enviará al Cliente un correo eletrónico para confirmar la aceptación del artículo dañado, envíando también al Instituto de cr édito o a Paypal, dentro de los 14 días siguientes a la recepción de los bienes, la confirmación para proceder con el rembulso. El momento de la recepción efectiva del reembolso depende exclusivamente del Instituto de crédito o de la cuenta Paypal de cada cliente y no es de ninguna manera dependiente de GUESS. La devolución de las cantidades pagadas por el cliente se hará siempre exclusivamente a beneficio del cliente que ha realizado el pago.

10. LA INFORMACIÓN Y EL MATERIAL CONTENIDOS EN ESTA PÁGINA SON “AS IS” Y CARECEN DE GARANTÍA, TANTO EXPRESA COMO IMPLÍCITA. www.guess.euDECLINA TODA RESPONSABILIDAD CON RELACIÓN A LAS GARANTÍ AS COMERCIALES O IDONEIDAD A UN DETERMINADO FIN EN LA MEDIDA QUE LO PERMITA LA LEGISLACIÓN VIGENTE.

11. En caso de que una o varias disposiciones de los presentes T&C resultara nula o anulable, ilegal o ineficaz, esto no implicará la invalidez total de los T&C. La(s) disposición(es) ineficaz(es) se sustituirá(n) por otra (otras) norma(s) válida(s), en la(s) que se tenga en cuenta la intención y los contenidos de la(s) misma(s), en cumplimiento y de acuerdo con la normativa vigente.

12. Los presentes T&C están sujetos a la legislación suiza. Las controversias que pudieran aparecer se definirán en la jurisdicción exclusiva del fuero competente de la ciudad de Lugano (Suiza).


N. del T: “As is ” es un término legal intraducible que se utiliza para excluir ciertas garantías implícitas en la venta de un producto.

Términos y Condiciones generales

Los términos y las condiciones generales de venta que siguen (en adelante, “T &C”) se aplican a todos los contratos de venta entre Guess Europe SAGL, sociedad constituida y regulada de acuerdo con la legislaci ón de la Confederación Helvética, con domicilio principal de actividad en Strada Regina, 44 – 6934 Bioggio – Suiza (en adelante, “GUESS”) IDI number CHE113.255.366IVA, que gestiona esta página web y el cliente, cuya residencia esta en Suiza (en adelante, el “Cliente”).

El Cliente deberá leer atentamente los presentes T&C antes de realizar un pedido de compra en esta página web, ya que los pedidos de compra de los artículos efectuados en esta página están sujetos a los T&C. El Cliente, con la aceptación de los presentes T&C, está de acuerdo y declara ser un consumidor que adquiere los artículos de GUESS exclusivamente para uso personal y no para revenderlos en el ámbito de una actividad comercial o de negocios, cualquiera que sea su naturaleza. Para proteger sus derechos e intereses legítimos implícitos en las marcas de fábrica y asociados al valor de fondos de comercio de GUESS, ésta se reserva el derecho y podrá reducir la cantidad de art ículos de GUESS que pueden comprarse en esta página web.


Términos y Condiciones generales

1. Los pedidos efectuados por el Cliente serán vinculantes para GUESS únicamente tras la aceptación por parte de GUESS y la posterior confirmación que GUESS enviará al Cliente mediante correo electrónico. GUESS podrá, a su discreci ón, rechazar un pedido o decidir si acepta en su totalidad o en parte las posibles modificaciones solicitadas por el Cliente, siempre que estas solicitudes se comuniquen a GUESS antes del envío de los artículos seleccionados.

2. En caso de que uno o varios artículos presentes en el pedido del Cliente no estén disponibles (no sólo temporalmente), GUESS no tendrá ninguna obligación de suministro; en este caso, GUESS comunicará al Cliente la no disponibilidad del artículo solicitado y reembolsar á el correspondiente importe que se haya podido recibir en pago del artículo en cuestión.

3. El acuerdo de venta entre GUESS y el Cliente se considerará firmado tras la confirmación escrita del pedido que GUESS deberá enviar al Cliente mediante correo electrónico.

4. Los precios de los artículos se facturarán siempre en CHF. GUESS hará todo lo posible para garantizar siempre que los precios indicados en la página web sean correctos y estén actualizados. Los gastos de envío y de entrega se cargarán al Cliente en el momento del envío del artículo solicitado, de acuerdo con las tarifas de envío vigentes e indicadas en la correspondiente sección de la página web.

5. La entrega de los art ículos comprados por el Cliente se realizará en la dirección de entrega indicada. Los plazos de entrega pueden variar, con un plazo máximo de entrega de 30 (treinta) días: en caso de que la entrega se retrasara por causas ajenas al control razonable de GUESS, se comunicará al Cliente la nueva fecha de entrega.

6. El Cliente efectuará el pago en el momento del pedido mediante tarjeta de crédito u otras modalidades indicadas en la correspondiente sección de la página web.

7. GUESS tiene derecho, a su discreción, a rechazar, suspender o anular la entrega o el cumplimiento de cualquiera de las obligaciones derivadas del contrato de venta suscrito con el Cliente en caso de incumplimiento grave por parte del Cliente de las obligaciones contraí das con los contratos de venta anteriores o en curso suscritos con GUESS.

8. El cliente podrá enviar su solicitud de devoluci ón de los artículos comprados en nuestro sito www.guess.eu,sin ninguna sanción, dentro de treinta (30) días desde la fecha de recepción del paquete a la dirección de envío.
Los importes de la devoluci ón correrán siempre a cargo de GUESS. Para obtener más información sobre el procedimiento de devolución, le invitamos a visitar la sección de devoluciones y reembolsos en nuestro sitio web.

El derecho de devolución del Cliente es correctamente ejercido cuando las siguientes condiciones están cumplidas:

  • Por favor no utilice , lave o deteriore los art ículos devueltos;
  • Por favor no corte la etiqueta de identificación del producto y el sello de garantía;
  • Por favor ponga los artículos devueltos en el paquete original (u otro paquete de rigidez similar), con los accesorios o los manuales de instrucciones;
  • Ponga encima de la caja la pegatina que se encuentra en la factura (o en las facturas corespondientes si las devoluciones pertenecen a pedidos diferentes) con la dirección de nuestro almacén, para que no sea visible la etiqueta del env ío sobre la caja.

Por favor envíe los artículos a GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALIA, con un envío único por medio del transportista dentro de treinta (30) días desde la fecha de recepción del paquete. Después de la devolución de los art ículos a GUESS, el acuerdo de venta será anulado así como todas las obligaciones, los derechos y las reivindicaciones, salvo en el caso que la mercancía presente alteraciones, GUESS podrá retener el pago de los artículos ya efectuado por el Cliente, y reenviar al Cliente los productos devueltos.

Una vez recibida la mercancía en el almacén, se comprobará su estado y el respeto de todas las condiciones para su devolución.
Si dichas condiciones han sido cumplidas, GUESS enviará al Cliente un correo eletrónico para confirmar la aceptación de la devolución. El cliente recibirá el reembolso dentro de los siguientes treinta (30) días laborales, independientemente del método de pago. El reembolso del importe siempre será efectuado al Cliente que ha pagado el pedido y será depositado directamente en la tarjeta de crédito o en la cuenta Paypal utilizada para la compra.

Sin el cumplimiento de dichas condiciones, el Cliente no recibirá el reembolso del importo pagado a GUESS; y el Cliente podrá solicitar el reenvío del artículo bajo su propio riesgo y cubriendo por sí mismo los gastos. Si el cliente no solicita la devolución del artículo, GUESS podrá retener el producto y el importe recibido por medio de la transacción.

9. Salvo el punto 10 siguiente, el Cliente tendrá el derecho de garantía, que cubre cualquier defecto en los artículos comprados en el sito www.guess.eu durante 2 (dos) años desde el momento de la entrega, con la condición de que el defecto sea señalado a GUESS dentro de los primeros 2 (dos) meses desde su identificaci ón. Todas las solicitudes después de este periodo, no serán tomadas en cuenta.

Para más detalles sobre el procedimiento de devolución, por favor visite la sección de devoluciones y reembolsos en el sitio web.

Una vez devuelta la mercancía al almacén, y si se comprobara que el estado del artículo no cumple con los estándares de calidad, GUESS enviará al Cliente un correo electrónico para confirmar la aceptación del artículo dañado y así iniciar el proceso de reembolso del importe pagado por el Cliente dentro de treinta (30) días laborales, independientemente del método de pago del Cliente. Los importes pagados serán reembolsados sólo al Cliente que ha efectuado el pago.

10. LA INFORMACI ÓN Y EL MATERIAL CONTENIDOS EN ESTA PÁGINA SON “AS IS” Y CARECEN DE GARANTÍA, TANTO EXPRESA COMO IMPLÍCITA. www.guess.eu DECLINA TODA RESPONSABILIDAD CON RELACIÓN A LAS GARANTÍAS COMERCIALES O IDONEIDAD A UN DETERMINADO FIN EN LA MEDIDA QUE LO PERMITA LA LEGISLACIÓN VIGENTE.

11. En caso de que una o varias disposiciones de los presentes T&C resultara nula o anulable, ilegal o ineficaz, esto no implicará la invalidez total de los T&C. La(s) disposición(es) ineficaz(ces) se sustituirá(n) por otra (otras) norma(s) válida(s), en la(s) que se tenga en cuenta la intención y los contenidos de la(s) misma(s), en cumplimiento y de acuerdo con la normativa vigente.

12. Los presentes T&C están sujetos a la legislación suiza. Sujeto a las disposiciones legales obligatorias que establezcan lo contrario, las controversias que pudieran aparecer se definirán en la jurisdicción exclusiva del fuero competente de la ciudad de Lugano (Suiza).

N. del T: “As is” es un término legal intraducible que se utiliza para excluir ciertas garantí as implícitas en la venta de un producto.

Terms & Conditions

These General Terms and Conditions of Sale(hereinafter“ T & C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina, 44– 6934 Bioggio– Switzerland( hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active( hereinafter, the“ Customer”).
The Customer should read these T & C carefully before placing any purchase order within this website, as these T & C shall apply to every order of items made through this website .By placing any purchase order Customer confirms that he/she has read the information about GUESS items available through this website, including the following information: information about major characteristics of GUESS items, address of seller,place of manufacture of the items, price and terms of purchase, delivery, warranty period, payment terms and other relevant information on the GUESS items.
Customer, by accepting these T & C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his / her personal use, and not for re - selling them in the course of a commercial or business activity, of any kind whatsoever.In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1.Any order placed by Customer is considered an offer and shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e - mail message.GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.

2.If any item that Customer has ordered is not available( not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non - availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.

3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.

4.The items’ prices shall always be invoiced in Euro currency(except for UK where prices shall be invoiced in GBP currency).GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated .Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.

5.Delivery of items purchased by the Customer shall be made to the indicated delivery address .Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30(thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.

6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.

8. Customer may return items purchased on www.guess.eu,without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item.
Return costs will be at GUESS charge. For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
• returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items together with the disposable seal;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
• the pill-off label of the original invoice (or of all related invoices in case returned items have a different order) has to be glued on the external side of the box containing the returned items.

Items have to be sent back to GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALY, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.
If Customer does not have documents confirming purchase of the items, he/she can still rely on other pieces of evidence that confirm purchase of the items.

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.

Should the above mentioned conditions not be met and provided that Customer cannot prove the purchase of the item by any other pieces of evidence, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www .guess.eu for 2(two) years from delivery, provided that any such defect must be reported to GUESS within 2( two) months from relevant discovery .Any claim beyond this timeframe shall be ineffective . Subject to the conditions set forth below, Customer is entitled to one of the following options: To ask for and receive a refund for the amount paid for the defective items or To ask for substitution of the defective items for similar items of proper quality or To ask for decrease of the purchase price accordingly or To ask GUESS to correct the defects without additional charge or compensate Customer for correction of defects Customer shall have any other rights granted to consumers under the Law of the Russian Federation“ On protection of consumers’ rights”, dated 07.02.1992 No 2300 - 1 Before shipping any defective item back to GUESS, Customer has to write to our Customer Service in order to register the return request.

If Customer chooses refund, the following procedure shall apply: upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the defective item and start the refund procedure in order to have Customer reimbursed for the price paid for the defective item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.

10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.
T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.

11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland).
T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.

 

These General Terms and Conditions of Sale(hereinafter“ T & C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina, 44– 6934 Bioggio– Switzerland( hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active( hereinafter, the“ Customer”).

The Customer should read these T & C carefully before placing any purchase order within this website, as these T & C shall apply to every order of items made through this website .Customer, by accepting these T & C, acknowledges and declares that he / she is a consumer and purchases GUESS items only for his / her personal use, and not for re - selling them in the course of a commercial or business activity, of any kind whatsoever.In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1. Any order placed by Customer shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e-mail message. GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.

2. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.

3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.

4. The items’ prices shall always be invoiced in Euro currency (except for UK where prices shall be invoiced in GBP currency). GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated. Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.

5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.

6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.

8. Customer may return items purchased on www.guess.eu,without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item.
Return costs will be at GUESS charge. For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following: • returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items together with the disposable seal;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
• the pill-off label of the original invoice (or of all related invoices in case returned items have a different order) has to be glued on the external side of the box containing the returned items.

Items have to be sent back to GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALY, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.

Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www.guess.eu for 2 (two) years from delivery, provided that any such defect must be reported to GUESS within 2 (two) months from relevant discovery. Any claim beyond this timeframe shall be ineffective.

For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the defective item and start the refund procedure in order to have Customer reimbursed for the price paid for the defective item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only.

10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.

11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland). however all disputes with Ukrainian Customers related to protection of consumers rights shall be resolved exclusively by the appropriate Ukrainian courts.

T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.

Distant Sale Agreement

This Distant Sale Agreement (hereinafter “T&C” or the “Agreement”) shall apply to all distant sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation with its principal place of business at Strada Regina, 44 – 6934 Bioggio – Switzerland (hereinafter, “GUESS” or the “Company”) IDI number CHE113.255.366IVA, which operates website and any customer resident in Turkey (hereinafter, the “Customer” or the “Consumer”).
The Company and the Customer in this Agreement will be separately referred to as the “Party” and collectively referred to as the “Parties”.

The purpose of this Agreement is to determine reciprocal rights and obligations of the Parties in accordance with the provisions of the Regulation on Distant Sale Agreement (the “Regulation”) and the Law No. 4077 Law on the Protection of Consumers (the “Consumers Law”) concerning the sale and delivery of Women and Men Denim, Apparel, Bags, Shoes, Accessories, Underwear, Jewelry, Sunglasses, Watches and Fragrances; Boy and Girl Denim, Apparel, Bags, Shoes, Accessories (the “Product(s)”) which are presented in GUESS’ website www.guess.eu for sale, upon the Customer’s request for purchase.

This Agreement enters into full force and effect if and when the Consumer clicks on “I hereby read understood and accepted the Distant Sale Agreement” button or other buttons expressing same legal statement with different wording.

The Customer agrees and accepts that he/she correctly inserted his/her personal details including name/surname, address, telephone, credit card number, etc.

The Customer, by accepting this Agreement, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all-time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item without charging the relevant price.

2. The Products’ prices shall always be invoiced in Euro currency. GUESS shall procure that prices indicated on this website are correct and updated Shipment and delivery costs shall be charged on the Customer at the time of shipping the Product(s), according to the delivery fees in force at that time and as indicated in the applicable section of this website.

3. Delivery of the Products purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary due to the courier firm, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery. GUESS shall not be held liable if the Product has been delivered to a third party other than the Costumer and such party has refrained from accepting the Product. GUESS shall not be liable for the fault incurred by the courier company (delay, non-delivery etc.).

4. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

5. Withdrawal Right of the Customer: Customer may return items purchased on www.guess.eu, without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item. Any claim, other than claims concerning defective products, beyond this timeframe shall be ineffective. As a consequence of returning items to GUESS, the Agreement will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by the Customer.

Before shipping back any item to GUESS, Customer is invited to write an email to Guess.Onlinecare@ch.guess.eu in order to inform GUESS about return reason. Product(s) have to be delivered back to GUESS, c/o ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza - ITALY together with their original invoice in a single delivery through a courier or using recorded post.
In addition to terms and procedure mentioned above, Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
• returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
• the pill-off label of the original invoice (or of all related invoices in case returned items have a different order) has to be glued on the external side of the box containing the returned items.

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS confirms that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item. After the return of the Product Price to the bank, the transfer to the Customer’s bank account is totally related to the banking process. In this respect, the Customer agrees and accepts that GUESS may not be held liable for the possible delays and that this transfer procedure will take approximately four (4) weeks.

Refund of the item’s price shall always be done to the Customer who made the payment, only.

Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

6. The information and materials contained in this site are provided “as is” and without warranties of any kind, either expressed or implied. www.guess.eu disclaims all warranties of merchantability or fitness for a particular purpose to the fullest extent permissible under the applicable law.

7. Should one or more provisions of this Agreement be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the Agreement. Said ineffective provision(s) shall be replaced with another (other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

8. This Agreement is subject to Turkish law. Consumer courts at the residence address of the Customer, or Civil Courts of First Instance if there is no consumer court in the city of residence of the Consumer, will have jurisdiction for disputes arising from and in connection with this Agreement.

T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.


PRELIMINARY INFORMATION FORM ACCORDING TO CONSUMER LEGISLATION

Unless expressly stated otherwise in this Preliminary Information Form, the descriptions written in bold typeface will have the meanings ascribed in Distant Sale Agreement.

1. SUBJECT MATTER OF INFORMATION FORM and INFORMATION OF SERVICE
Essential features of the services provided to the Customer are described below. Pressing on the “I hereby read, understood and accepted the Terms and Conditions (for Turkey "Distant Sale Agreement")” button or the similar button(s) shall mean that Customer accepts Terms and Conditions of this Agreement and this Agreement enters into force as of such acceptance. Details relevant to products features, number, unit price and total are provided at basket and checkout phase.

Delivery of the Product: Delivery Product pursuant to the Distant Sale Agreement executed by and between GUESS and the Customer will be delivered to the Customer being custom duties at Consumer charge. Order will be given to authorized contracted cargo officer by GUESS within two (2) working days after the receipt of the order at the latest. Delivery time of the Product is five-six (5-6) days standard delivery, two-four (2-4) days express delivery according to carrier, subject to one (1) day delay according to the region of the Customer. The said delivery time will not exceed legally prescribed thirty (30) days in no condition.

2. RIGHT OF WITHDRAWAL
Customer may withdraw from this Agreement by returning the purchased Product within 30 (thirty) days as of the delivery of the Product to the Customer itself or the person/company in the stated address (“Right of Withdrawal”). The Customer will notify GUESS via e-mail within the same period of time and return the Product. The Customer agrees and accepts that the Product will be subject to assessment by GUESS as set forth under Distant Sale Agreement.

The Product will not be used in any way to be subject to the Right of Withdrawal. The Product will be returned with the Product’s box, pack and the standard accessory if it exists in complete and free of damage.
After the return of the Product Price to the bank, the transfer to the Customer’s bank account is totally related to the banking process. In this respect, the Customer agrees and accepts that GUESS may not be held liable for the possible delays and that this transfer procedure will take approximately four (4) weeks.

3. VALIDITY
After Customer reads this Preliminary Information Form on site and accepts it, the Distant Sale Agreement will be executed. This Preliminary Information Form constitutes the integral part of the Distant Sale Agreement.

4. GOVERNING LAW AND DISPUTE RESOLUTION
The Customer’s applications related to complaints and objections can be made to Consumer Board and Consumer Courts that located in the residential area of Customer or in the place where goods and the services are purchased by the Customer.

Terms & Conditions

These General Terms and Conditions of Sale (hereinafter “T&C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina, 44 – 6934 Bioggio - Switzerland (hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active (hereinafter, the “Customer”).

The Customer should read these T&C carefully before placing any purchase order within this website, as these T&C shall apply to every order of items made through this website. Customer, by accepting these T&C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1. Any order placed by Customer shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e-mail message. GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.

2. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.

3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.

4. The items’ prices shall always be invoiced in Euro currency (except for UK where prices shall be invoiced in GBP currency). GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated. Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.

5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.


6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.


8. Customer may return items purchased on www.guess.eu,without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item. Any claim beyond this timeframe shall be ineffective. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.

Before shipping back any item to GUESS, Customer must send an email to Guess.Onlinecare@ch.guess.eu in order to get authorization to proceed with the item return.

In addition to terms and procedure mentioned above, Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
- returned items must not have been used, worn, washed or damaged;
- items’ identification tag must still be attached to the items together with the disposable seal;
- items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
- the pill-off label of the original invoice (or of all related invoices in case returned items have a different order #) has to be glued on the external side of the box containing the returned items.

Items have to be sent back to GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALY, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer. 

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item, sending to relevant Credit Institute or Paypal Account, within and no later than seven (7) days from receipt of the goods, confirmation to proceed to refund. Timings related to refund on each customer account depend on relevant Credit Institute or Paypal account, only, and are in no way under GUESS control. Refund of the item’s price shall always be done to the Customer who made the payment, only.

Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www.guess.eu for 2 (two) years from delivery, provided that any such defect must be reported to GUESS within 2 (two) months from relevant discovery. Any claim beyond this timeframe shall be ineffective.
Before shipping any defective item back to GUESS, Customer must send an email to Guess.Onlinecare@ch.guess.eu in order to get authorization to proceed with the item return.

Upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the defective item sending to relevant Credit Institute or Paypal Account, within and no later than seven (7) days from receipt of the goods, confirmation to proceed to refund for the price paid for the defective item. Timings related to refund visibility on each customer account depend on relevant Credit Institute or Paypal account, only, and are in no way under GUESS control. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.

10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.

11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland).

T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.

Condizioni Generali di Vendita

I termini e le condizioni generali di vendita che seguono (d’ora in avanti “T&C”) si applicano a tutti i contratti di vendita tra Guess Europe SAGL, società costituita e regolata dalle leggi della Confederazione Elvetica, con sede principale di attività in Strada Regina, 44 – 6934 Bioggio – Svizzera (d’ora in avanti “GUESS”) IDI number CHE113.255.366IVA, che gestisce il presente sito web ed il cliente la cui residenza può trovarsi in qualsiasi paese in cui questo sito web è o sarà attivo (d’ora in avanti il “Cliente”).

Il Cliente dovrà leggere attentamente i presenti T&C prima di effettuare un ordine d’acquisto su questo sito web dal momento che gli ordini di acquisto di articoli effettuati su questo sito web sono soggetti ai T&C. Il Cliente, con l’accettazione dei presenti T&C, conviene e dichiara di essere un consumatore e di acquistare gli articoli di GUESS esclusivamente per uso personale e non per rivenderli nell’ambito di un’attività commerciale o d’affari, di qualsiasi natura. Al fine di salvaguardare i propri diritti ed interessi legittimi insiti nei marchi di fabbrica e associati al valore di avviamento consolidato di GUESS, questa si riserva il diritto e sarà libera di ridurre la quantità di articoli di GUESS acquistabili su questo sito web.


Termini e Condizioni

1. Gli ordini effettuati dal Cliente saranno vincolanti per GUESS solo dopo l’accettazione da parte di GUESS e l’ulteriore conferma che GUESS invierà al Cliente a mezzo posta elettronica. GUESS potrà a sua discrezione rifiutare un ordine o decidere se accettare per intero o in parte eventuali modifiche richieste dal Cliente, purché tali richieste pervengano a GUESS prima della spedizione degli articoli selezionati.

2. Qualora uno o più articoli presenti nell’ordine del Cliente non siano disponibili (non solo temporaneamente), GUESS non avrà nessun obbligo di fornitura; in questa eventualità GUESS darà comunicazione al Cliente della non disponibilità dell’articolo ordinato e rimborserà l’eventuale relativo importo già ricevuto in pagamento come prezzo dell’articolo in questione.

3. L’accordo di vendita tra GUESS ed il Cliente si intenderà perfezionato con la conferma scritta dell’ordine che dovrà essere inviata al Cliente a mezzo posta elettronica da parte di GUESS.

4. I prezzi degli articoli saranno sempre fatturati in Euro,con sola eccezione per gli ordini effettuati dal Regno Unito che saranno in Sterline (GBP), dalla Svizzera che saranno in Franchi (CHF), dalla Polonia che saranno in Zloty (PLN) e dalla Russia che saranno in Rubli (RUB). GUESS farà del suo meglio per garantire sempre che i prezzi indicati sul sito web siano corretti ed aggiornati. I costi di spedizione e di consegna saranno addebitati al Cliente al momento della spedizione dell’articolo ordinato, in base alle tariffe di spedizione in vigore riportate nella relativa sezione del sito web.

5. La consegna degli articoli acquistati dal Cliente sarà effettuata all’indirizzo di consegna indicato. Le spese di spedizione ed i tempi di consegna possono variare a seconda del paese, con un periodo massimo di consegna di 30 (trenta) giorni: nel caso in cui la consegna venisse ritardata per cause fuori dal ragionevole controllo di GUESS, al Cliente verrà comunicata la nuova data di consegna.

6. Il pagamento sarà effettuato dal Cliente al momento dell’ordine con carta di credito o nelle altre modalità indicate nella relativa sezione del sito web.

7. GUESS ha il diritto, a propria discrezione, di rifiutare, sospendere o annullare la consegna o l’adempimento di una qualsiasi delle obbligazioni che le derivano dal contratto di vendita sottoscritto con il Cliente nel caso di inadempienza sostanziale da parte del Cliente delle obbligazioni che a questi derivano da contratti di vendita precedenti o in corso sottoscritti con GUESS.

8. Il Cliente potrà restituire gli articoli acquistati su www.guess.eu, senza l’addebito di nessuna penale, entro trenta (30) giorni di calendario a partire dal giorno di ricevimento da parte del Cliente degli articoli in oggetto.
Le spese di reso saranno a carico di GUESS. Per maggiori dettagli sulla procedura di reso, si prega di visitare la sezione dedicata ai resi e rimborsi del sito web.
Il diritto al reso da parte del Cliente verrà considerato esercitato in modo corretto quando saranno state rispettate le seguenti condizioni:
• gli articoli che vengono resi non dovranno essere stati usati, consumati, lavati o danneggiati;
• il cartellino identificativo del prodotto dovrà essere ancora attaccato all’articolo insieme al sigillo di garanzia;
• gli articoli devono essere restituiti nell’imballo originale ( o uno altrettanto robusto), con gli eventuali accessori o manuali di istruzioni;
• sul pacco, dovrà essere applicata l’etichetta adesiva presente nella fattura (o nelle relative fatture nel caso in cui i resi facciano parte di ordini di acquisto diversi) che ha ricevuto insieme all’ordine che riporta l’indirizzo del magazzino. L’etichetta di andata presente sulla scatola dovrà essere coperta.

Gli articoli devono essere spediti a GUESS, presso ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza - ITALIA con una spedizione unica a mezzo corriere entro trenta (30) giorni di calendario dalla data di ricevimento degli articoli da parte del Cliente. A seguito del reso degli articoli a GUESS, il contratto di vendita si riterrà annullato a tutti gli effetti e tutte le relative obbligazioni, diritti o rivendicazioni decadranno parimenti, fatto salvo comunque il fatto che se gli articoli resi a GUESS sono danneggiati, GUESS avrà il diritto di trattenere il pagamento degli articoli già effettuato dal Cliente,rispedendogli i prodotti resi.

Al ricevimento dei resi, GUESS verificherà la conformità con la procedura di cui sopra ed il puntuale rispetto di tutte le condizioni del caso. Non appena in grado di confermare che le condizioni previste sono state soddisfatte, GUESS invierà al Cliente un messaggio di posta elettronica in cui si conferma l’accettazione del reso e l’avvio della procedura di rimborso in modo tale che il Cliente riceva il rimborso di quanto pagato per i resi entro i trenta (30) giorni lavorativi successivi, indipendentemente dalla modalità di pagamento adottata in precedenza dal Cliente. Il rimborso degli importi pagati dal Cliente sarà sempre fatto esclusivamente a favore del Cliente che ha effettuato il pagamento e direttamente sulla carta di credito o conto Paypal utilizzato per l'acquisto.

Nel caso in cui le condizioni di cui sopra non dovessero essere state rispettate, il Cliente non avrà diritto al rimborso dell’importo pagato a GUESS; tuttavia, il Cliente avrà diritto, a proprio rischio e a proprie spese, di farsi rispedire l’articolo, fermo restando che se il Cliente non chiede di riavere indietro l’articolo, GUESS avrà il diritto di trattenerlo unitamente all’importo ricevuto in relazione alla transazione.

9. Fatto salvo quanto dichiarato al punto 10 seguente, il Cliente avrà diritto ad una garanzia a copertura dei difetti degli articoli acquistati sul sito www.guess.eu per 2 (due) anni dalla consegna, purché il difetto venga segnalato a GUESS entro 2 (due) mesi da quando è stato riscontrato. Qualsiasi richiesta pervenuta oltre questo arco di tempo non avrà efficacia alcuna.

Per maggiori dettagli sulla procedura di reso, si prega di visitare la sezione dedicata ai resi e rimborsi del sito web.

Una volta ricevuto l’articolo difettoso, una volta appurato che l’articolo non soddisfa gli standard di qualità, GUESS invierà al Cliente un messaggio di posta elettronica in cui si conferma l’accettazione dell’ articolo difettoso ed avvierà la procedura di rimborso a favore del Cliente del prezzo pagato per l’articolo difettoso che dovrà concludersi entro trenta (30) giorni lavorativi, indipendentemente dalle modalità di pagamento adottate dal Cliente in precedenza.Gli importi pagati verranno rimborsati esclusivamente al Cliente che ha effettuato il pagamento.

10. LE INFORMAZIONI ED IL MATERIALE CONTENUTI IN QUESTO SITO SONO “AS IS” E SENZA GARANZIA ALCUNA, SIA ESPRESSA CHE IMPLICITA. www.guess.eu DECLINA OGNI E QUALSIASI RESPONSABILITA’ IN MERITO A GARANZIE DI COMMERCIABILITA’ O IDONEITA’ AD UN DETERMINATO SCOPO NELLA MISURA IN CUI CIO’ E’ CONSENTITO DALLE LEGGI IN VIGORE.

11. Nel caso in cui una o più disposizioni dei presenti T&C dovesse risultare nulla, annullabile, illegale o inefficace, ciò non comporterà l’inefficacia totale dei T&C. La(le) disposizione(i) inefficace(i) verrà (verranno) sostituita(e) da un’altra (altre) norma(e) valida(e), nella(e) quale(i) si tenga conto dell’intenzione e dei contenuti della(e) stessa(e), nel rispetto ed ai sensi della normativa vigente.

12. I presenti T&C sono soggetti alle leggi svizzere. Eventuali controversie che dovessero sorgere saranno deferite all’esclusiva giurisdizione del competente Foro della città di Lugano (Svizzera).

N.d.T.: “As is” è un termine legale intraducibile che viene utilizzato per escludere determinate garanzie implicite nella vendita di un prodotto.

Terms & Conditions

These General Terms and Conditions of Sale (hereinafter “T&C”) shall apply to all sale contracts between GUESS Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina,44 – 6934 Bioggio – Switzerland (hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active (hereinafter, the “Customer”).

The Customer should read these T&C carefully before placing any purchase order within this website, as these T&C shall apply to every order of items made through this website. Customer, by accepting these T&C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1. Any order placed by Customer shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e-mail message. GUESS may refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, in case stipulated in paragraph 2 herein, provide said requests reach GUESS before shipment of the selected items.

2. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.

3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.

4. The items’ prices shall always be invoiced in Euro currency (except for UK where prices shall be invoiced in GBP currency). GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated. Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.

5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.


6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.


8. Customer may return items purchased on www.guess.eu, without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item. Any claim beyond this timeframe shall be ineffective. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.

Before shipping back any item to GUESS, Customer must send an email to Guess.Onlinecare@ch.guess.eu in order to get authorization to proceed with the item return.

In addition to terms and procedure mentioned above, Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
- returned items must not have been used, worn, washed or damaged;
- items’ identification tag must still be attached to the items together with the disposable seal;
- items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
- the pill-off label of the original invoice (or of all related invoices in case returned items have a different order #) has to be glued on the external side of the box containing the returned items.

Items have to be sent back to GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALY, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer. 

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfilment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only.

Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www.guess.eu for 2 (two) years from delivery, provided that any such defect must be reported to GUESS within 2 (two) months from relevant discovery. Any claim beyond this timeframe shall be ineffective. Subject to the conditions set forth below, Customer is entitled to ask for and receive a refund for the amount paid for the defective items.

Before shipping any defective item back to GUESS, Customer must send an email to Guess.Onlinecare@ch.guess.eu in order to get authorization to proceed with the defective item return.

Upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the defective item and start the refund procedure in order to have Customer reimbursed for the price paid for the defective item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.

10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.

11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland).

T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.

Terms & Conditions

These General Terms and Conditions of Sale (hereinafter “T&C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina,44 – 6934 Bioggio – Switzerland (hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active (hereinafter, the “Customer”).

The Customer should read these T&C carefully before placing any purchase order within this website, as these T&C shall apply to every order of items made through this website. Customer, by accepting these T&C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1. Any order placed by Customer shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e-mail message. GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.

2. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.

3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.

4. The items’ prices shall always be invoiced in Euro currency (except for UK where prices shall be invoiced in GBP currency). GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated. Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.

5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.


6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.


8. Customer may return items purchased on www.guess.eu, without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item. Any claim beyond this timeframe shall be ineffective. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.

Before shipping back any item to GUESS, Customer must send an email to Guess.Onlinecare@ch.guess.eu in order to get authorization to proceed with the item return.

In addition to terms and procedure mentioned above, Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
- returned items must not have been used, worn, washed or damaged;
- items’ identification tag must still be attached to the items together with the disposable seal;
- items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
- the pill-off label of the original invoice (or of all related invoices in case returned items have a different order #) has to be glued on the external side of the box containing the returned items.

Items have to be sent back to GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALY, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer. 

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfilment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only.

Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www.guess.eu for 2 (two) years from delivery, provided that any such defect must be reported to GUESS within 2 (two) months from relevant discovery. Any claim beyond this timeframe shall be ineffective. Subject to the conditions set forth below, Customer is entitled to ask for and receive a refund for the amount paid for the defective items.

Before shipping any defective item back to GUESS, Customer must send an email to Guess.Onlinecare@ch.guess.eu in order to get authorization to proceed with the defective item return.

Upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the defective item and start the refund procedure in order to have Customer reimbursed for the price paid for the defective item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.

10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.

11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland), unless the mandatory norms of local legislation do not prescribe a different forum and legislation.

T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.

Terms & Conditions

These General Terms and Conditions of Sale (hereinafter “T&C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina,44 – 6934 Bioggio – Switzerland (hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active (hereinafter, the “Customer”).

The Customer should read these T&C carefully before placing any purchase order within this website, as these T&C shall apply to every order of items made through this website. Customer, by accepting these T&C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1. Any order placed by Customer shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e-mail message. GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.

2. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.

3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.

4. The items’ prices shall always be invoiced in Euro currency (except for UK where prices shall be invoiced in GBP currency). GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated. Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.

5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.


6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.


8. Customer may return items purchased on www.guess.eu, without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item.
Return costs will be at GUESS charge. For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
• returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items ;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
• the pill-off label of the original invoice (or of all related invoices in case returned items have a different order) has to be glued on the external side of the box containing the returned items.

Items have to be sent back to GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALY, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item and start the refund procedure in order to have Customer reimbursed for the price paid for the returned item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only and on the credit card or PayPal account used to place the order.

Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www.guess.eu for 2 (two) years from delivery, provided that any such defect must be reported to GUESS within 2 (two) months from relevant discovery. Any claim beyond this timeframe shall be ineffective.

For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the defective item and start the refund procedure in order to have Customer reimbursed for the price paid for the defective item in the following thirty (30) days, irrelevant of the payment type formerly adopted by Customer. Refund of the item’s price shall always be done to the Customer who made the payment, only.

10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.

11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland).

T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.

Terms & Conditions

These General Terms and Conditions of Sale (hereinafter “T&C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina,44 – 6934 Bioggio – Switzerland (hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active (hereinafter, the “Customer”).

The Customer should read these T&C carefully before placing any purchase order within this website, as these T&C shall apply to every order of items made through this website. Customer, by accepting these T&C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1. Any order placed by Customer shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e-mail message. GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.

2. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.

3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.

4. The items’ prices shall always be invoiced in Euro currency (except for UK where prices shall be invoiced in GBP currency). GUESS shall use its best endeavours to procure that prices indicated on this website are correct and updated. Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website. In the that case the destination country imposes duties, taxes, fees, and other charges on customs and / or tax arising out of or related to the import and customs clearance of the goods, such payments shall be borne by the Customer, so as shipping costs from customs to their own homes are paid by the Customer.

5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.

6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.

8. Customer may return items purchased on www.guess.eu, without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item.
Return costs will be at GUESS charge. For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
• returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
• the pill-off label of the original invoice (or of all related invoices in case returned items have a different order) has to be glued on the external side of the box containing the returned items.

Items have to be sent back to GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALY, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item, sending to relevant Credit Institute or Paypal Account, within and no later than fourteen (14) days from receipt of the goods, confirmation to proceed to refund. Timings related to refund on each customer account depend on relevant Credit Institute or Paypal account, only, and are in no way under GUESS control. Refund of the item’s price shall always be done to the Customer who made the payment, only.

Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www.guess.eu for 2 (two) years from delivery, provided that any such defect must be reported to GUESS within 2 (two) months from relevant discovery. Any claim beyond this timeframe shall be ineffective.

For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned defective item, sending to relevant Credit Institute or Paypal Account, within and no later than fourteen (14) days from receipt of the goods, confirmation to proceed to refund. Timings related to refund on each customer account depend on relevant Credit Institute or Paypal account, only, and are in no way under GUESS control. Refund of the item’s price shall always be done to the Customer who made the payment, only.

10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.

11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland).

T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.

Terms & Conditions

These General Terms and Conditions of Sale (hereinafter “T&C”) shall apply to all sale contracts between Guess Europe SAGL, a company organized and existing under the laws of the Swiss Confederation, with its principal place of business at Strada Regina,44 – 6934 Bioggio – Switzerland (hereinafter, “GUESS”) IDI number CHE113.255.366IVA, which operates this website and any customer resident in any of the countries where this website is or will be active (hereinafter, the “Customer”).

The Customer should read these T&C carefully before placing any purchase order within this website, as these T&C shall apply to every order of items made through this website. Customer, by accepting these T&C, acknowledges and declares that he/she is a consumer and purchases GUESS items only for his/her personal use, and not for re-selling them in the course of a commercial or business activity, of any kind whatsoever. In order to safeguard its legitimate rights and interests in the GUESS trademarks and goodwill, as well as its selective distribution network, GUESS hereby reserves the right and shall at all time remain free to restrict the quantity of GUESS items which can be purchased through this website.


Terms & Conditions

1. Any order placed by Customer shall be binding on GUESS only upon acceptance and further confirmation by GUESS, to be sent to Customer through an e-mail message. GUESS may at its own discretion refuse any order, or decide whether or not to totally or partially accept any modifications to the order requested by the Customer, provide said requests reach GUESS before shipment of the selected items.

2. If any item that Customer has ordered is not available (not only temporarily), GUESS shall not be bound by any obligation to deliver; in this event GUESS will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.

3. Any sale agreement between GUESS and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by GUESS.

4. The items’ prices shall always be invoiced in Euro currency (except for UK where prices shall be invoiced in GBP currency). Shipment and delivery costs shall be charged on the Customer at the time of shipping the ordered item, according to the delivery fees in force at that time and as indicated in the applicable section of this website.

5. Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 30 (thirty) days; should delivery be delayed due to circumstances beyond the reasonable control of GUESS, Customer shall be notified with an alternative date of delivery.

6. Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.

7. GUESS is entitled, at its discretion, to withhold, suspend or cancel delivery or fulfilment of any of its obligations under any sale contract with the Customer in case of material non fulfilment by the same Customer of obligations arising out of previous or concurrent sale contract(s) with GUESS.

8. Customer may return items purchased on www.guess.eu, without any penalty, within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned item.
Return costs will be at GUESS charge. For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Customer’s right to return any item shall be deemed exercised in the proper way subject to compliance with the following:
• returned items must not have been used, worn, washed or damaged;
• items’ identification tag must still be attached to the items;
• items must be returned in their original packaging, with any related accessories or instructions booklets, together with the duly completed return voucher;
• the pill-off label of the original invoice (or of all related invoices in case returned items have a different order) has to be glued on the external side of the box containing the returned items.

Items have to be sent back to GUESS, ND Logistics, via Bazzani, nr. 5/7, loc. Le Mose, 29100, Piacenza – ITALY, in a single delivery through the courier and within thirty (30) calendar days to be counted from the day of receipt by Customer of the concerned items. As a consequence of returning items to GUESS, the sale contract will be deemed as effectively cancelled and all related obligations, rights or claims shall be equally deemed as cancelled, provided however that if items returned to GUESS are damaged in any way, GUESS shall be entitled to retain the payment of the items already done by Customer.

Upon receipt of the returned item, GUESS shall check compliance with the procedure stated above and fulfillment of all relevant conditions. As soon as GUESS is able to confirm that all such conditions have been met, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned item, sending to relevant Credit Institute or Paypal Account, within and no later than fourteen (14) days from receipt of the goods, confirmation to proceed to refund. Timings related to refund on each customer account depend on relevant Credit Institute or Paypal account, only, and are in no way under GUESS control. Refund of the item’s price shall always be done to the Customer who made the payment, only.

Should the above mentioned conditions not be met, Customer shall not be entitled to any refund for the price paid to GUESS; nevertheless, Customer shall have the right, at its risk, costs and expenses, to have the item delivered back to him/her, provided that if Customer does not ask for having the item back, GUESS shall be entitled to keep such item and withhold any amount connected to the transaction.

9. Subject to the provision of section 10 here below, Customer is entitled to a warranty covering any defects of the items purchased on www.guess.eu for 2 (two) years from delivery, provided that any such defect must be reported to GUESS within 2 (two) months from relevant discovery. Any claim beyond this timeframe shall be ineffective.

For more information on the return procedure, please visit the section dedicated to returns and refunds of the website.

Upon receipt of the defective item, if GUESS is able to confirm that such items does not conform with satisfactory quality standard, GUESS shall send to Customer an e-mail message confirming the acceptance of the returned defective item, sending to relevant Credit Institute or Paypal Account, within and no later than fourteen (14) days from receipt of the goods, confirmation to proceed to refund. Timings related to refund on each customer account depend on relevant Credit Institute or Paypal account, only, and are in no way under GUESS control. Refund of the item’s price shall always be done to the Customer who made the payment, only.

10. THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. www.guess.eu DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW.

11. Should one or more provisions of these T&C be void, voidable, illegal or ineffective, this shall not give rise to total ineffectiveness of the T&C. Said ineffective provision(s) shall be replaced with another(other) valid regulation(s), by taking into account the intention and contents of the same, to the extent and in the sense as permitted under the applicable laws.

12. These T&C are subject to Swiss legislation. Each and any dispute deriving therefrom shall be deferred to the exclusive jurisdiction of the competent Court of the city of Lugano (Switzerland). This provision does not affect your statutory rights provided by your domestic legislation on the applicable law and jurisdiction.

T.N: “As is” is a legal term used to disclaim some implied warranties for an item being sold.