PRIVACY

Privacy policy for EU - GDPR

Privacy notice Website

Welcome to Guess’s website!

On this page, Guess Europe SAGL (“we” or “us”) describes what personal data we collect from you when you use our website (the “Website”), when you create an account by registering on the Website and when you place a purchase order through the Website. We also describe how and why we process these personal data, and explain your rights under the EU General Data Protection Regulation (the “GDPR”) and how you can exercise such rights. Personal data is any information by which a natural person can be identified, whether directly or indirectly

Please note that we collect and process your personal data also in other circumstances, regarding which we have adopted specific privacy notices, namely:

When you contact us via our customer service channels, regarding which please see the privacy notice available here;
When, while subscribing to our newsletter (the “Newsletter”) on the Website or while joining our Guess List program in stores (the “Guess List”), you consent that we send you marketing communications, regarding which please see the privacy notice available here.

You can decide to use the Website (including to place purchase orders) as an unregistered user (a “Guest User”) or after creating your own account on the Website (as a “Registered User”). Registration on the Website is optional and allows you to retrieve your order history, manage your wish list, check details of orders in progress, save several shipping addresses and manage return of products that you have purchased.

• The Data Controller and Its Representative in the European Union

• What Personal Data We Process and How We Collect It

• Use of Our Website By Minors

• Why We Process Your Personal Data and on What Legal Bases

• Who the Recipients of Your Personal Data Are and Where They Are Located

• Links to Third-Party Websites

• For How Long We Retain Your Personal Data

• Security Measures

• What Are Your Rights and How To Exercise Them

• Changes To this Privacy Notice

The Data Controller and Its Representative in the European Union

Guess Europe SAGL is the data controller with respect to the processing of your personal data as described in this privacy notice. Guess Europe SAGL’s registered office is in Biòggio, Switzerland, 6934, Strada Regina No. 44. The data controller’s representative in the European Union is Guess Italia S.r.l., with its registered office in Florence, Italy, Via De’ Cattani No. 18.

You can contact Guess Europe SAGL’s Data Protection Officer at dpo.privacy@guess.eu and Guess Europe SAGL’s representative in the European Union at eurepresentative.privacy@guess.eu.

What Personal Data We Process and How We Collect It

We are committed to protecting and respecting you privacy and intend to give you as much control as reasonably possible over your personal data.

Please note that we may collect data (using cookies, trackers and tags) about how you use our Website, for example, the Website from which you have just accessed our site, the pages you check out and other actions taken on our Website. For more detailed information about the types of cookies and other tracking techniques we use and about the information we collect through them, we encourage you to read our cookie policy at the following link [https://www.guess.eu/de/customercare/cookiepolicy/], where you will also find information about how to disable cookies and manage your preferences.

In addition, we collect and process:

The personal data you provide by filling in the registration form, when registering on the Website (e.g., first name, surname, birthday and e-mail address).
The personal data relating to your online shopping activity (e.g., product purchased, color, and price, of the product purchased, billing address, shipping address, mobile telephone number and payment information).

In this privacy notice, we will refer to all personal data described above collectively as “Personal Data”.

To register on the Website, you have to fill in an online form. If you do not fill in the fields marked with a (*) in the online form, you will not be able to register on the Website, because this information is necessary to allow us to create your account as a Registered User.

Filling in the fields that are not marked with a (*) is optional. If you decide to fill in the fields that are not marked with a (*), and you have consented to receive from us marketing communications tailored to your preferences, we may use that information to analyse your preferences, as described here.

Use of Our Website By Minors

Our Website neither targets nor is intended for persons under the age of 18. Registration on our Website and subscription to our Newsletter are only available to persons aged 18 or over.

Why We Process Your Personal Data and on What Legal Bases

Depending on how you choose to interact with us, we may process your Personal Data for different purposes and on different legal bases.

We process the Personal Data you provide in the registration form (first name, surname, and e-mail address) for the purpose of managing the Website registration and managing your account as a Registered User (including the “My Account” section of the Website), including to send you e-mails related to the registration process. Processing these Personal Data is necessary in order to fulfil your request to be registered on the Website.
We process the Personal Data you provide when placing purchase orders (e.g., first name, surname, e-mail address, delivery address, billing address, mobile telephone number and payment information), for the purpose of managing such orders (including delivery of the products you have purchased and managing service, refund or return communications). Processing these Personal Data is necessary for the performance of contracts to which you are party.
We process the Personal Data relating to your payments (e.g., credit card number, expiry date and security code) for the purpose of verifying that the data provided to complete the transactions are complete, valid, accurate and non-fraudulent. Processing these Personal Data is necessary in order to fulfil our legitimate interest of ensuring that transactions are secured and to prevent fraud or misuse of payment services (we always consider your rights and freedoms and process your Personal Data for our legitimate interest only where we do not think that your rights outweigh our legitimate interest).
We may need to process your Personal Data for the purpose of complying with legal obligations (such as tax and administrative laws). Additionally, we may need to process your Personal Data, where it is necessary, for the purpose of handling potential claims or legal proceedings, on the ground of our legitimate interest of defending our business’s interests (we always consider your rights and freedoms and process your Personal Data for our legitimate interest only where we do not think that your rights outweigh our legitimate interest).

You may contact Guess Europe SAGL’s Data Protection Officer at dpo.privacy@guess.eu for information on how we take your rights and freedoms into account when we process your Personal Data to pursue our legitimate interests.

Who the Recipients of Your Personal Data Are and Where They Are Located

Transfers of your Personal Data from the European Union to Switzerland occur on the basis of the European Commission’s adequacy decision that recognizes Switzerland as a country ensuring an adequate level of protection for personal data. Transfers of your Personal Data to the United States, which is a country that the European Commission has not recognized as ensuring an adequate level of protection, occur on the basis of appropriate measures designed to protect personal data contained within binding legal agreements (EU model clauses). You can request a copy of these clauses by sending an e-mail to dpo.privacy@guess.eu.

We communicate your Personal Data that we use for the purposes described under letters a), b) and c) of the section “Why We Process Your Personal Data and on What Legal Bases)” to third parties that process your Personal Data on our behalf, such as suppliers of IT services, payment service providers, carriers, and companies that carry out customer care services on our behalf.

Additionally, if necessary in connection with the handling of any claim or legal proceeding or for complying with legal obligations, we may also communicate your Personal Data to external advisors. We may also need to use, share or disclose your Personal Data if required in response to litigation, investigations or for other legally required disclosures.

We exercise appropriate due diligence in the selection of third parties, take all steps reasonably necessary to ensure that they process your Personal Data securely, only as instructed by us and for no other purposes, as well as that any transfer outside the European Economic Area is in accordance with applicable data protection laws.

Links To Third-Party Websites

Our Website contains links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies. Please check these policies before you submit any personal data to these websites.

For How Long We Retain Your Personal Data

We will retain your Personal Data for only such period as is necessary in connection with the relevant purpose for which we process them.

We will retain your Personal Data:

For the purpose of managing your account as a Registered User, until you decide to delete your account;
For the purpose of managing your purchase orders, for no longer than is strictly necessary to deliver the products you have purchased and deal with any returns or refunds;
For the purpose of verifying that the Personal Data you have provided to complete a transaction are complete, valid, accurate and non- fraudulent, until the completion of the transaction;
For the purpose of complying with legal obligations (such as tax and administrative laws), for no longer than is strictly necessary to comply with any applicable requirement;
For the purpose of handling claims or legal proceedings, for no longer than is strictly necessary for handling the claims or pursuing the litigation, and, in any event, for no longer than the applicable limitation period.

For more detailed information on our data retention policies, you can contact our Data Protection Officer by sending an e-mail to dpo.privacy@guess.eu.

Security Measures

We have suitable security measures in place to help protect against the loss of, misuse of, unauthorized access to and alteration of your Personal Data.

What Are Your Rights and How To Exercise Them

At any time, you have the right to:

Access: you may contact us at any time to request access to your Personal Data, and we will confirm to you whether we are processing your Personal Data and for what purposes, as well as provide details of the categories of Personal Data concerned, the recipients of the Personal Data and the retention periods (on request, we can also provide you with a copy of your Personal Data).
Rectification: if any of your Personal Data that we hold appears to be inaccurate or incomplete, you may ask us to correct or complete it at any time.
Erasure: you may ask us to have your account as a Registered User deleted or, in any event, to have your Personal Data erased if it is no longer necessary for us to keep them in connection with the purposes for which they were collected. However, we must keep track of certain information, such as past purchases and similar information, to comply with legal obligations, and, therefore, in certain circumstances, we may not be able to delete your Personal Data in its entirety.
Restriction: in certain circumstances, it may be possible to require us to limit the way in which we process your Personal Data (e., require us to continue to store your Personal Data but not otherwise to process it without your consent). Such circumstances include:
- where you think the Personal Data we hold about you are inaccurate, processing can be restricted while it is being rectified;
- where you object to our processing that is being carried out on the grounds that it is necessary in the public interest or for our legitimate interests, processing can be restricted while we determine whether such grounds override your interests;
- where processing is unlawful but you oppose the erasure of your Personal Data and request restriction of your Personal Data instead; and
- where we no longer need the Personal Data but you require the Personal Data in order to establish, exercise or defend a legal claim, our processing can be restricted.
Object: where we are processing your Personal Data to pursue our legitimate interests, you may object to this processing on grounds relating to your specific situation.
Portability: you may ask us to send you your Personal Data in an electronic, structured, commonly-used and machine-readable format and have your Personal Data transmitted directly from us to another data controller, where technically feasible.

Withdraw your consent: where you have given your consent to the processing of Personal Data, you may at any time decide to withdraw your consent. Withdrawal does not invalidate the consent-based processing that occurred prior to withdrawal.

To exercise your rights or if you have any other queries, you can contact us by calling the toll free number 00800 4837 7387 or using any other contact listed in the “Contact Us” section of the Website.

You may also get in touch directly with our Data Protection Officer about any issue relating to the processing of your Personal Data by sending an e-mail to dpo.privacy@guess.eu.

Right to Lodge a Complaint with a Supervisory Authority

If you believe that we are processing your Personal Data in a way that infringes applicable data protection laws, you also have the right to lodge a complaint with the Data Protection Authority in the EU Member State of your usual residence, place of work or place of the alleged infringement.

You can also contact Guess Europe SAGL’s appointed Data Protection Officer by sending an e-mail to dpo.privacy@guess.eu.

Changes to This Privacy Notice

This privacy notice was last updated on May 22^nd, 2018. If we decide to change it, we will post any changes on our Website so that you can become aware of the changes that we have made. We may modify this privacy notice, so we encourage you to review it from time to time. However, should we make material changes to this privacy notice, we will notify you through a notice on our Website’s home page.

Privacy notice currently subscribed Newsletter

Guess Europe SAGL (“we” or “us”) is committed to protecting and respecting your privacy. In this privacy notice, we explain what personal data we process in connection with your subscription to our Newsletter, how we process this personal data and on what legal bases. This privacy notice also explains your rights under the EU General Data Protection Regulation (the “GDPR”) and how you can exercise such rights. Personal data is any information by which a natural person can be identified, whether directly or indirectly.

The Data Controller and Its Representative in the European Union

You can contact Guess Europe SAGL’s Data Protection Officer at dpo.privacy@guess.eu and Guess Europe SAGL’s representative in the European Union at eurepresentative.privacy@guess.eu.

What Personal Data We Process, How We Use It and Why

We process the personal data that you provided us with by filling in the form to subscribe to our Newsletter (the “Personal Data”). We use this information to send you, via our Newsletter, advertising communications, promotions, invitations to events and other information about our products.

We send you our Newsletter because you requested to receive it when you subscribed to it.

In addition, we may need to process your Personal Data in the following cases.

We may need to process your Personal Data for the purpose of complying with legal obligations. Additionally, we may need to process your Personal Data, where it is necessary, for the purpose of handling potential claims or legal proceeding, on the ground of our legitimate interest of defending our business’s interests (we always consider your rights and freedoms and process your Personal Data for our legitimate interest only where we do not think that your rights outweigh our legitimate interest). You may request information on how we take your rights and freedoms into account, should we process your Personal Data to pursue our legitimate interests, by contacting Guess Europe SAGL’s Data Protection Officer at dpo.privacy@guess.eu.

Who the Recipients of Your Personal Data Are and Where They Are Located

We store your Personal Data in Switzerland and in the United States (as our parent company, Guess Inc., is in the United States and we also use Guess Inc.’s servers, located in the United States, for data storage purposes). Transfers of your Personal Data from the European Union to Switzerland occur on the basis of the European Commission’s adequacy decision that recognizes Switzerland as a country ensuring an adequate level of protection for personal data. Transfers of your Personal Data to the United States, which is a country that the European Commission has not recognized as ensuring an adequate level of protection, occur on the basis of appropriate measures designed to protect personal data contained within binding legal agreements (EU model clauses). You can request a copy of these clauses by contacting our Data Protection Officer at dpo.privacy@guess.eu.

We communicate your Personal Data to other third parties that process your Personal Data on our behalf. Such third parties supply services (such as IT or marketing services) that we need to send you our Newsletter.

If necessary in connection with the handling of any claim or legal proceeding or for complying with legal obligations, we may also communicate your Personal Data to external advisors. We may also need to use, share or disclose your Personal Data if required in response to litigation, investigations or for other legally required disclosures.

We exercise appropriate due diligence in the selection of third parties and take all steps reasonably necessary to ensure that they process your Personal Data securely, only as instructed by us and for no other purposes, as well as that any transfer that may occur outside the European Economic Area is in accordance with applicable data protection laws.

For How Long Do We Retain Your Personal Data

We retain your Personal Data for only such period as is necessary in connection with the relevant purpose for which they are processed. We retain your Personal Data: (i) for the purposes of sending you our Newsletter for no longer than your subscription to our Newsletter; (ii) for the purpose of complying with legal obligations, for no longer than what is strictly necessary to comply with any applicable requirement; (iii) for the purpose of handling potential claims or legal proceedings, for no longer than strictly necessary for handling the claims or pursuing the litigation, taking into account the applicable limitation period. For more detailed information on our data retention policies, you can contact our Data Protection Officer at dpo.privacy@guess.eu.

Right to Withdraw Your Consent and to Object to Data Processing for Marketing

At any time, you may decide to withdraw your consent to the processing of your Personal Data for receiving our Newsletter or object to such processing. In each case, we will no longer send you our Newsletter.

You can exercise these rights by calling the toll free number 00800 4837 7387 or using any other contact listed in the “Contact Us” section of our website www.guess.eu. To withdraw your consent to receive our Newsletter, you can also click on the link included in any marketing communication you receive. Please note that withdrawing your consent will not affect the lawfulness of processing based on the consent you gave prior to withdrawal.

What Are Your Other Rights and How to Exercise Them

At any time, you have the right to:

(i) Request access to your Personal Data, and we will confirm to you whether we are processing your Personal Data and for what purposes, as well as provide details of the categories of Personal Data concerned, the recipients of the Personal Data and the retention periods (on request, we can also provide you with a copy of your Personal Data);

(ii) Request to rectify your Personal Data without undue delay, if any of your Personal Data that we hold appears to be inaccurate or incomplete;

(iii) Have your Personal Data erased if it is no longer necessary for us to keep it in connection with the purposes for which it was collected (however, we must keep track of certain information, such as past purchases and similar information, to comply with legal obligations, and, therefore, in certain circumstances, we may not be able to delete your Personal Data in its entirety);

(iv) Restrict, in certain circumstances, the way in which we process your Personal Data, for instance, where you believe that the Personal Data that we hold is inaccurate (in this case, processing can be restricted, while Personal Data is being rectified);

(v) Receive your Personal Data in an electronic, structured, commonly-used and machine-readable format and have your Personal Data transmitted directly from us to another data controller, where technically feasible.

Additionally, where we are processing your Personal Data without your consent to pursue our legitimate interests, you may object to this processing on grounds relating to your specific situation.

You may also get in touch directly with our Data Protection Officer about any issue relating to the processing of your Personal Data by sending an e-mail to dpo.privacy@guess.eu.

* * * * *

Please note that the privacy notice above applies to those who subscribed to our Newsletter prior to May 25^th, 2018. You can find here the privacy notice that applies to those who subscribe after that date.

Privacy notice Marketing Profiling

Willkommen in der Welt von Guess!

Wir möchten mit Ihnen in Kontakt bleiben und Sie über unsere Produkte (einschließlich Bekleidungskollektionen und -linien sowie Accessoires), Sonderangebote und Events auf dem Laufenden halten.

Zu diesem Zweck können Sie unseren Newsletter (im Folgenden auch kurz der „Newsletter“) auf der Website www.guess.eu (im Folgenden auch kurz „Website“) abonnieren oder beim Besuch eines Geschäftes, das am Programm Guess List (im Folgenden auch kurz „Guess List“) teilnimmt, beantragen, in das Programm Guess List aufgenommen zu werden.

Wie in dieser Datenschutzerklärung beschrieben, senden wir Ihnen Werbemitteilungen, Sonderangebote, Einladungen zu Events und andere Informationen zu unseren Produkten zu, die auf der Grundlage Ihrer Vorlieben ermittelt werden, damit Sie Informationen erhalten, die Ihrem Interesse entsprechen („Personalisierte Marketingmitteilungen“).

Das Unternehmen Guess Europe SAGL (im Folgenden auch mit „wir“ oder „uns“ bezeichnet) verpflichtet sich, die Privatsphäre seiner Kunden zu respektieren und zu schützen. In dieser Datenschutzerklärung erläutern wir, welche personenbezogenen Daten von uns im Zusammenhang mit den Personalisierten Marketingmitteilungen erhoben werden, auf welche Weise die personenbezogenen Daten von uns verarbeitet werden und auf welcher Rechtsgrundlage die Verarbeitung erfolgt. Diese Datenschutzerklärung erläutert außerdem die Rechte des Kunden gemäß der EU-Datenschutz-Grundverordnung (im Folgenden auch kurz „DSGVO“) und auf welche Weise der Kunde diese Rechte ausüben kann. Die personenbezogenen Daten umfassen alle Informationen oder Daten, durch die eine natürliche Person direkt oder indirekt identifiziert werden kann.

Um dem Kunden personalisierte Marketingmitteilungen zusenden zu können, muss dieser mindestens seinen Vor- und Nachnamen, sein Geburtsdatum und seine E-Mail-Adresse angeben (durch Ausfüllen der entsprechenden Felder in der Karte des Programms Guess List oder des Online-Formulars für die Newsletter-Anmeldung). Die Bereitstellung weiterer Informationen über den Kunden (z.B. das Geschlecht) und von Kontaktdaten (z.B. Telefonnummer oder Anschrift) ist freiwillig.

Der Verantwortliche und sein Vertreter in der Europäischen Union

Das Unternehmen Guess Europe SAGL ist der Verantwortliche für die Verarbeitung der personenbezogenen Daten des Kunden, wie in dieser Datenschutzerklärung beschrieben. Der Firmensitz von Guess Europe SAGL befindet sich in Bioggio, Schweiz, 6934, Strada Regina 44. Der Vertreter des Verantwortlichen in der Europäischen Union ist das Unternehmen Guess Italia S.r.l. mit Firmensitz in Florenz, Italien, Via De’ Cattani 18.

Der Kunde kann sich an den Datenschutzbeauftragten von Guess Europe SAGL unter der E-Mail-Adresse dpo.privacy@guess.eu und an den Vertreter von Guess Europe SAGL in der Europäischen Union unter der E-Mail-Adresse eurepresentative.privacy@guess.eu wenden.

• Erhobene personenbezogene Daten, Modalitäten und Zwecke der Verwendung

• Rechtsgrundlagen der Verarbeitung Ihrer personenbezogenen Daten

• Die Empfänger der personenbezogenen Daten und wo sich diese befinden

• Dauer der Speicherung der personenbezogenen Daten

• Recht auf Widerruf der Einwilligung und Recht auf Widerspruch gegen die Verarbeitung der Daten

• Sonstige Rechte des Kunden und Modalitäten für die Ausübung der Rechte

• Änderungen an dieser Datenschutzerklärung

Erhobene personenbezogene Daten, Modalitäten und Zwecke der Verwendung

(i) Profiling. Außer den Daten, die der Kunde beim Ausfüllen der Karte des Programms Guess List oder des Anmeldeformulars zu unserem Newsletter bereitstellt, erheben und analysieren wir Informationen in Bezug auf die Online- und Instore-Käufe von Guess-Produkten seitens des Kunden, um die Vorlieben des Kunden besser zu verstehen und vorherzusagen („Profiling“) und um dem Kunden somit personalisierte Marketingmitteilungen zuzusenden, die unseres Erachtens seinem Interesse entsprechen. Genauer gesagt erfassen und analysieren wir jedes Mal, wenn der Kunde (1) beim Kauf von Guess-Produkten in Geschäften von Guess als im Programm Guess List eingetragenes Mitglied identifiziert wird oder (2) eine Bestellung über unsere Website aufgibt, die Daten in Bezug auf seinen Einkauf (z.B. das gekaufte Produkt, dessen Farbe und Preis).

(ii) Marketing. Wir erheben die Daten, die der Kunde beim Ausfüllen der Karte des Programms Guess List oder des Anmeldeformulars zu unserem Newsletter bereitstellt, und verwenden diese Informationen, um dem Kunden personalisierte Marketingmitteilungen zuzusenden. Wir verwenden das Geburtsdatum des Kunden, um ihm Mitteilungen zu speziellen Angeboten oder Rabatten anlässlich seines Geburtstags zuzusenden. Außer per E-Mail senden wir dem Kunden, wenn er auch seine mobile Telefonnummer angegeben hat, unsere personalisierte Marketingmitteilungen per SMS oder MMS oder rufen ihn direkt an. Wenn der Kunde seine Anschrift angegeben hat, verwenden wir diese, um ihm unsere Mitteilungen per Post zu schicken. Zusätzlich können wir, wenn der Kunde seine Einwilligung erteilt, die E-Mail-Adresse des Kunden an soziale Netzwerke (Facebook und Instagram) und die digitale Plattform Google weitergeben, die diese personenbezogenen Daten verarbeiten, um festzustellen, ob der Kunde ein registrierter Nutzer von ihnen ist oder ein Konto bei ihnen hat; auf diese Weise können Werbeanzeigen zu Guess-Produkten, die dem Interesse des Kunden entsprechen könnten, über Banner angezeigt werden, wenn der Kunde die Dienste dieser Websites nutzt.

In dieser Datenschutzerklärung beziehen wir uns mit der Bezeichnung „Personenbezogene Daten“ kollektiv auf alle oben beschriebenen personenbezogenen Daten (d.h. die Informationen in Bezug auf die Online- und Instore-Käufe von Guess-Produkten seitens des Kunden und die Daten, die dieser beim Ausfüllen der Guess List Karte oder des Anmeldeformulars zu unserem Newsletter bereitstellt).

Die Verarbeitung personenbezogener Daten in Bezug auf Personen unter 18 Jahren ist nicht geplant. Das Programm Guess List und der Newsletter stehen nur Personen ab 18 Jahren zur Verfügung.

Rechtsgrundlagen der Verarbeitung Ihrer personenbezogenen Daten

Unser Unternehmen führt Profiling-Aktivitäten auf der Grundlage unseres berechtigten Interesses durch, die Vorlieben unserer Kunden kennenzulernen, um unser Angebot besser personalisieren und schließlich Produkte anbieten zu können, die den Bedürfnissen und Wünschen unserer Kunden bestmöglich entsprechen. Dieses Profiling beinhaltet keine automatisierte Entscheidungsfindung im Einzelfall, die dem Kunden gegenüber rechtliche Wirkung entfaltet oder ihn in ähnlicher Weise erheblich beeinträchtigt. Bitte lesen Sie die nachstehenden Hinweise zum Widerspruchsrecht des Kunden gegen das Profiling. Wir verpflichten uns, (auf der Grundlage unserer Profiling-Aktivitäten) personalisierte Marketingmitteilungen nur dann zuzusenden, wenn der Kunde seine Einwilligung zum Erhalt solcher Mitteilungen erteilt hat.

Wir geben die E-Mail-Adresse nur dann an soziale Netzwerke (Facebook und Instagram) und die digitale Plattform Google weiter, wie unter Punkt (ii) des Abschnitts „Erhobene personenbezogene Daten, Modalitäten und Zwecke der Verwendung“ beschrieben, wenn der Kunde seine Einwilligung erteilt hat.

Ferner könnte die Verarbeitung der personenbezogenen Daten des Kunden zur Erfüllung rechtlicher Verpflichtungen notwendig sein. Darüber hinaus könnte die Verarbeitung der personenbezogenen Daten des Kunden für die Bearbeitung möglicher Ansprüche oder für Gerichtsverfahren sowie auf der Grundlage unseres berechtigten Interesses, die Unternehmensinteressen zu schützen, notwendig sein (die Rechte und Freiheiten des Kunden werden stets als vorrangig angesehen und die personenbezogenen Daten des Kunden werden nur dann für das berechtigte Interesse unseres Unternehmens verarbeitet, wenn nicht angenommen wird, dass die Rechte des Kunden das berechtigte Interesse des Unternehmens überwiegen).

Sollte die Verarbeitung der personenbezogenen Daten des Kunden zur Verfolgung der berechtigten Interessen unseres Unternehmens notwendig werden, kann der Kunde Informationen darüber anfordern, wie seine Rechte und Freiheiten berücksichtigt werden, indem er sich unter folgender E-Mail-Adresse an den Datenschutzbeauftragten von Guess Europe SAGL wendet: dpo.privacy@guess.eu.

Die Empfänger der personenbezogenen Daten und wo sich diese befinden

Wir speichern die personenbezogenen Daten des Kunden in der Schweiz und in den Vereinigten Staaten (da sich unsere Muttergesellschaft Guess Inc. in den Vereinigten Staaten befindet und wir auch in den Vereinigten Staaten befindliche Server von Guess Inc. zu Datenspeicherungszwecken verwenden). Darüber hinaus hat das Ladenpersonal anderer Unternehmen der Guess Group, die in Ländern tätig sind, in denen das Programm Guess List in Gang ist, und zwar sowohl innerhalb als auch außerhalb des Europäischen Wirtschaftsraums (z.B. die Türkei, Australien und Singapur), in unserem Auftrag Zugang zu den personenbezogenen Daten des Kunden (auf diese Weise kann der Kunde als „Guess-Kunde“ erkannt werden, wenn er Einkäufe in Geschäften tätigt, und die Einkäufe können verfolgt werden). Der Kunde kann eine aktualisierte Liste der Länder, in denen das Programm Guess List in Gang ist, anfordern, indem er sich unter folgender E-Mail-Adresse an unseren Datenschutzbeauftragten wendet: dpo.privacy@guess.eu.

Die Übermittlung der personenbezogenen Daten des Kunden aus der Europäischen Union an die Schweiz erfolgt auf der Grundlage des Angemessenheitsbeschlusseses der Europäischen Kommission, der die Schweiz als ein Land anerkennt, das ein angemessenes Schutzniveau für personenbezogene Daten gewährleistet. Die Übermittlung der personenbezogenen Daten des Kunden in Länder, die von der Europäischen Kommission als Länder eingestuft werden, die kein angemessenes Schutzniveau gewährleisten (z.B. die Vereinigten Staaten, die Türkei, Australien und Singapur), erfolgt auf der Grundlage geeigneter Maßnahmen zum Schutz personenbezogener Daten, die in rechtsverbindlichen Übereinkommen (EU-Standardklauseln) enthalten sind. Der Kunde kann eine Kopie dieser Klauseln anfordern, indem er sich unter folgender E-Mail-Adresse an unseren Datenschutzbeauftragten wendet: dpo.privacy@guess.eu.

Die personenbezogenen Daten des Kunden werden von uns an Dritte weitergegeben und übermittelt, die selbige Daten in unserem Auftrag verarbeiten. Besagte Dritte erbringen Dienstleistungen (z.B. IT-, Kundenbetreuungs- oder Marketingdienstleistungen), deren Durchführung für die im Abschnitt „Erhobene personenbezogene Daten, Modalitäten und Zwecke der Verwendung“ beschriebenen Tätigkeiten notwendig ist. Wie im Abschnitt „Erhobene personenbezogene Daten, Modalitäten und Zwecke der Verwendung“ beschrieben, können wir die E-Mail-Adresse des Kunden an soziale Netzwerke (Facebook und Instagram) und die digitale Plattform Google weitergeben.

Falls im Zusammenhang mit der Bearbeitung möglicher Ansprüche oder Gerichtsverfahren oder zur Erfüllung rechtlicher Verpflichtungen erforderlich, können wir die personenbezogenen Daten des Kunden auch an externe Berater übermitteln. Es könnte außerdem die Notwendigkeit bestehen, die personenbezogenen Daten des Kunden zu verwenden, zu teilen oder offenzulegen, wenn dies für die Beantwortung von Klagen, für Streitigkeiten, Ermittlungen oder sonstige gesetzlich vorgeschriebenen Offenlegungen erforderlich ist.

Wir lassen bei der Auswahl von Dritten die gebotene Sorgfalt walten und ergreifen alle nach allgemeinem Ermessen notwendigen Schritte, um sicherzustellen, dass besagte Dritte die personenbezogenen Daten des Kunden auf sichere und geschützte Weise, in Übereinstimmung mit den von uns erteilten Anweisungen und zu keinem anderen Zweck verarbeiten und um sicherzustellen, dass etwaige Übertragungen der Daten an Länder außerhalb des Europäischen Wirtschaftsraums in Übereinstimmung mit den anwendbaren Datenschutzgesetzen erfolgen.

Dauer der Speicherung der personenbezogenen Daten

Die personenbezogenen Daten des Kunden werden nur für die Dauer gespeichert, die für die Zwecke, für die sie erhoben und verarbeitet werden, notwendig ist. Insbesondere speichern wir die personenbezogenen Daten des Kunden: (i) zu Zwecken der Profilerstellung und der Zusendung personalisierter Marketingmitteilungen für eine Dauer, welche die Dauer der Anmeldung im Programm Guess List oder zu unserem Newsletters nicht überschreitet; in Bezug auf die personenbezogenen Daten im Zusammenhang mit Online- und Instore-Käufen für eine Dauer von nicht mehr als 3 Jahren ab deren Erhebung; (ii) zu Zwecken der Erfüllung rechtlicher Verpflichtungen für eine Dauer, welche die unbedingt erforderliche Dauer, um sämtlichen anwendbaren Verpflichtungen und Anforderungen nachzukommen, nicht überschreitet; (iii) zu Zwecken der Bearbeitung möglicher Ansprüche oder Gerichtsverfahren für eine Dauer, welche die unbedingt erforderliche Dauer für die Bearbeitung solcher Ansprüche oder Rechtsstreitigkeiten oder Verfahren, unter Berücksichtigung der geltenden Verjährungsfristen, nicht überschreitet. Für weitere Informationen zu unserer Datenspeicherungspolitik kann sich der Kunde unter folgender E-Mail-Adresse an unseren Datenschutzbeauftragten wenden: dpo.privacy@guess.eu.

Recht auf Widerruf der Einwilligung und Recht auf Widerspruch gegen die Verarbeitung der Daten

Der Kunde kann jederzeit beschließen, dass er keine personalisierten Marketingmitteilungen mehr über einen der von uns auf der Grundlage der vom Kunden angegebenen Kontaktdaten verwendeten Kanäle (E-Mail, SMS, MMS, Telefonanrufe und Post) erhalten möchte. Der Kunde kann dies tun, indem er die gebührenfreie Nummer 00800 4837 7387 anruft oder sich an einen der Kontakte wendet, die auf unserer Website im Bereich „Kontaktieren Sie uns“ aufgeführt sind.

Der Kunde kann jederzeit beschließen, seine Einwilligung zur Verarbeitung seiner jeweiligen personenbezogenen Daten zu den in dieser Datenschutzerklärung beschriebenen Zwecken zu widerrufen oder Widerspruch gegen die Verarbeitung seiner personenbezogenen Daten für Direktmarketingzwecke, einschließlich Profiling im Zusammenhang mit Direktmarketing, einlegen.

Wenn der Kunde seine Einwilligung zur Verarbeitung widerruft oder gegen die Verarbeitung Widerspruch einlegt, wird er aus dem Programm Guess List und dem Newsletter-Verteiler entfernt, so dass er keine personalisierten Marketingmitteilungen mehr von uns erhält (auch das auf ihn bezogene Profiling wird eingestellt).

Um diese Rechte auszuüben, kann der Kunde die gebührenfreie Nummer 00800 4837 7387 anrufen oder sich an einen der Kontakte wenden, die auf unserer Website im Bereich „Kontaktieren Sie uns“ aufgeführt sind. Um seine Einwilligung zurückzuziehen, kann der Kunde auch auf den Link klicken, der in jeder der per E-Mail, SMS oder MMS erhaltenen Marketingmitteilungen enthalten ist, oder alternativ, wenn er einen Telefonanruf erhält, am Telefon erklären, dass er seine Einwilligung zurückzieht. Dabei ist zu beachten, dass durch den Widerruf der Einwilligung die Rechtmäßigkeit der bis zum Widerruf aufgrund der zuvor durch den Kunden erteilten Einwilligung erfolgten Verarbeitung nicht berührt wird.

Wenn der Kunde ein Konto auf unserer Website angelegt hat, kann er seine Einstellungen direkt im Bereich „Mein Konto“ verwalten.

Sonstige Rechte des Kunden und Modalitäten für die Ausübung der Rechte

Der Kunde hat jederzeit folgende Rechte: (i) das Recht, Zugang zu bzw. Auskunft über seine/n personenbezogene/n Daten zu verlangen, und wir verpflichten uns, dem Kunden eine Bestätigung darüber zu erteilen, ob und, falls ja, zu welchen Zwecken wir ihn betreffende personenbezogene Daten verarbeiten und ihm Einzelheiten zu den betreffenden Kategorien personenbezogener Daten, zu den Empfängern der personenbezogenen Daten und der jeweiligen Speicherdauer der Daten zu liefern (auf Anfrage liefern wir auch eine Kopie der personenbezogenen Daten); (ii) das Recht, die unverzügliche Berichtigung seiner personenbezogenen Daten zu verlangen, falls irgendeine Information der bereitgestellten personenbezogenen Daten in unserem Besitz unrichtig oder unvollständig sein sollte; (iii) das Recht, die Löschung seiner personenbezogenen Daten zu verlangen, wenn deren Speicherung im Zusammenhang mit den Zwecken, zu denen sie erhoben wurden, nicht mehr für uns erforderlich ist (wir müssen allerdings über bestimmte Informationen den Überblick behalten, z.B. frühere Einkäufe und ähnliche Informationen, um rechtliche Verpflichtungen zu erfüllen, daher könnten wir unter gewissen Umständen nicht in der Lage sein, die personenbezogenen Daten des Kunden vollständig zu löschen); (iv) unter bestimmten Umständen das Recht auf Einschränkung der Modalitäten, mit denen wir die personenbezogenen Daten des Kunden verarbeiten, z.B. in Fällen, in denen der Kunde der Ansicht ist, dass die personenbezogenen Daten in unserem Besitz unrichtig sind (in diesem Fall kann die Verarbeitung eingeschränkt werden, während die personenbezogenen Daten berichtigt werden); (v) das Recht, seine personenbezogenen Daten in einem strukturierten, gängigen und maschinenlesbaren Format zu erhalten und zu verlangen, soweit technisch machbar, dass wir seine personenbezogenen Daten direkt an einen anderen Verantwortlichen übermitteln. Wenn personenbezogene Daten des Kunden ohne dessen Einwilligung zur Verfolgung der berechtigten Interessen unseres Unternehmens verarbeitet werden, kann der Kunde Widerspruch gegen diese Verarbeitung einlegen.

Um seine Rechte auszuüben oder bei allen sonstigen Fragen kann sich der Kunde jederzeit an uns wenden, indem er die gebührenfreie Nummer 00800 4837 7387 anruft oder sich an einen der Kontakte wendet, die auf unserer Website im Bereich „Kontaktieren Sie uns“ aufgeführt sind.

Für alle Fragen, Probleme oder sonstigen Angelegenheiten im Zusammenhang mit der Verarbeitung seiner personenbezogener Daten kann sich der Kunde auch direkt an unseren Datenschutzbeauftragten wenden, indem er ihm eine E-Mail an folgende E-Mail-Adresse sendet: dpo.privacy@guess.eu.

Wenn der Kunde der Ansicht ist, dass seine personenbezogenen Daten mit Modalitäten oder zu Zwecken verarbeitet werden, die gegen geltende Datenschutzgesetze verstoßen, hat der Kunde auch das Recht auf Beschwerde bei der Aufsichtsbehörde in dem Mitgliedstaat seines Aufenthaltsorts oder seines Arbeitsplatzes oder in dem Mitgliedsstaat des mutmaßlichen Verstoßes.

Änderungen an dieser Datenschutzerklärung

Diese Datenschutzerklärung wurde zuletzt am 22. Mai 2018 aktualisiert. Sollten wir Änderungen an dieser Datenschutzerklärung vornehmen, werden diese Änderungen auf unserer Website veröffentlicht, damit der Kunde über die vorgenommenen Änderungen informiert wird. Wir behalten uns vor, diese Datenschutzerklärung jederzeit zu ändern und anzupassen. Wir bitten unsere Kunden daher, regelmäßig auf unserer Website ihren aktuellen Stand zu überprüfen. Wenn wir jedoch wesentliche Änderungen an dieser Datenschutzerklärung vornehmen sollten, werden wir die Kunden durch eine Benachrichtigung oder einen Hinweis auf der Homepage unserer Website oder gegebenenfalls per E-Mail oder über die anderen Kontaktdaten, die der Kunde angegeben hat, informieren.

Privacy notice Contact Center

Guess Europe SAGL (“we” or “us”) is committed to protecting and respecting your privacy. This privacy notice describes what information we collect from you when you get in touch with the contact center, how we process it, for what purposes and on what legal bases. This privacy notice also explains your rights under the EU General Data Protection Regulation (the “GDPR”) and how you can exercise such rights. Personal data is any information by which a natural person can be identified, whether directly or indirectly. Providing your personal data in the online contact form is necessary so that we can handle and answer your requests; failure to fill in the online contact form will prevent you from submitting your request.

Summary of This Privacy Notice

In this privacy notice, we explain the following:

The Data Controller and Its Representative in the European Union

What Personal Data We Process and How We Collected It

Why We Process Your Personal Data and on What Legal Bases

Who the Recipients of Your Personal Data Are and Where They Are Located

For How Long Do We Retain Your Personal Data

Security Measures

What Are Your Rights and How To Exercise Them

Changes To this Privacy Notice

The Data Controller and its Representative in the European Union

Guess Europe SAGL is the data controller with respect to the processing of your personal data as described in this privacy notice. Guess Europe SAGL’s registered office is in Bioggio, Switzerland, 6934, Strada Regina No. 44. The data controller’s representative in the European Union is Guess Italia S.r.l., with its registered office in Florence, Italy, Via De’ Cattani No. 18.

You can contact Guess Europe SAGL’s Data Protection Officer at dpo.privacy@guess.eu and Guess Europe SAGL’s representative in the European Union at eurepresentative.privacy@guess.eu.

What Personal Data We Process and How We Collect It

If needed for any of the purposes described in the following section, we collect the personal data that you provide to us by filling in the online contact form and we may collect the data relating to your purchases, both online (via our website www.guess.eu; the “Website”) and offline in our stores; such data include the characteristics of the products purchased, your billing and shipping address, your phone number and payment information.

We may also collect additional personal data that you may provide to us when interacting with our customer care service via telephone, e-mail or live chat (such as your IBAN code when you contact us to ask for a refund, if you have placed an order on our Website and have chosen to pay in cash on delivery of the product).

In this privacy notice, we will refer to all personal data described above collectively as “Personal Data”.

Regarding your personal data that we collect when you use our Website, please refer to our privacy policy here as well as to our cookie policy here.

Why We Process Your Personal Data and on What Legal Bases

We process your Personal Data that is strictly necessary for the purpose of handling and answering your requests; for such activities, your consent is not required as the processing of your Personal Data is necessary for the fulfilment of your requests.

In addition, we may need to process your Personal Data for the purpose of complying with legal obligations (such as tax and administrative laws). Additionally, we may need to process your Personal Data, where it is necessary, for the purpose of handling potential claims or legal proceedings, on the ground of our legitimate interest of defending our business’s interests (we always consider your rights and freedoms and process your Personal Data for our legitimate interest only where we do not think that your rights will be infringed). Your consent is not required in order to process your Personal Data for these purposes. You may contact Guess Europe SAGL’s Data Protection Officer at dpo.privacy@guess.eu for information on how we take your rights and freedoms into account, should we process your Personal Data to pursue our legitimate interests.

Who the Recipients of Your Personal Data Are and Where They Are Located

Your personal data are stored in the European Union and may be transferred to our servers in Switzerland.

Regarding the Personal Data that we process when you create an account by registering on the Website and when you place a purchase order through the Website, as described in our privacy policy concerning your use of our Website (including), we store such Personal Data in Switzerland and in the United States (as our parent company, Guess Inc., is in the United States and we also use Guess Inc.’s servers, located in the United States, for data storage purposes). Transfers of your Personal Data from the European Union to Switzerland occur on the basis of the European Commission’s adequacy decision that recognizes Switzerland as a country ensuring an adequate level of protection for personal data. Transfers of your Personal Data to the United States, which is a country that the European Commission has not recognized as ensuring an adequate level of protection, occur on the basis of appropriate measures designed to protect personal data contained within binding legal agreements (EU model clauses). You can request a copy of these clauses by contacting our Data Protection Officer at dpo.privacy@guess.eu

Third parties that we have entrusted with the performance of customer service activities (such as IT or call center services) on our behalf have access to your Personal Data that we use for the purpose of handling and answering your requests.

For How Long Do We Retain Your Personal Data

We will retain your Personal Data for only such period as is necessary in connection with the relevant purpose for which they are processed. We will retain your Personal Data:

for the purpose of handling and answering your requests, for no longer than 18 months after having answered your requests;
for the purpose of complying with legal obligations (such as tax and administrative laws), for no longer than is strictly necessary to comply with any applicable requirement;
for the purpose of handling claims or legal proceedings, for no longer than is strictly necessary for handling the claims or pursuing the litigation, taking into account the applicable limitation period.

For more detailed information on our data retention policies, you can contact our Data Protection Officer at dpo.privacy@guess.eu.

Security Measures

We have suitable security measures in place to help protect against the loss of, misuse of, unauthorized access to and alteration of your Personal Data.

What Are Your Rights and How to Exercise Them

You have the right to:

Access: you may contact us at any time to request access to your Personal Data, and we will confirm to you whether we are processing your Personal Data and for what purposes, as well as provide details of the categories of Personal Data concerned, the recipients of the Personal Data and the retention periods (on request, we can also provide you with a copy of your Personal Data).
Rectification: if any of your Personal Data that we hold appears to be inaccurate or incomplete, you may ask us to correct or complete it at any time.
Erasure: you may ask us to have your Personal Data erased if it is no longer necessary for us to keep it in connection with the purposes for which it was collected. However, we must keep track of certain information, such as past purchases and similar information, for complying with legal obligations, and, therefore, in certain circumstances, we may not be able to delete your Personal Data in its entirety.
Restriction: in certain circumstances, it may be possible to require us to limit the way in which we process your Personal Data (e., require us to continue to store your Personal Data, but not otherwise to process it without your consent). Such circumstances include:
- where you think the Personal Data we hold about you is inaccurate, processing can be restricted while it is being rectified;
- where you object to our processing (which is being carried out on the grounds that it is necessary in the public interest or for our legitimate interests) processing can be restricted while we determine whether such grounds override your interests;
- where processing is unlawful but you oppose the erasure of your Personal Data and request restriction of your Personal Data instead; and
- where we no longer need the Personal Data, but you require the Personal Data in order to establish, exercise or defend a legal claim, our processing can be restricted.
Object: where we are processing your Personal Data to pursue our legitimate interests, you may object to this processing on grounds relating to your specific situation.
Portability: you may ask us to send you your Personal Data in an electronic, structured, commonly-used and machine-readable format and have your Personal Data transmitted directly from us to another data controller, where technically feasible.

You may also get in touch directly with our Data Protection Officer about any issue relating to the processing of your Personal Data by sending an e-mail at dpo.privacy@guess.eu.

Right to Lodge a Complaint with a Supervisory Authority

You can also contact Guess Europe SAGL’s appointed Data Protection Officer by sending an e-mail at dpo.privacy@guess.eu.

Changes to This Privacy Notice

This privacy notice was last updated on May 24^th, 2018. If we decide to change it, we will post any changes on our Website www.guess.eu so that you can become aware of the changes that we have made. We may modify this privacy notice, so we encourage you to review it from time to time. However, should we make material changes to this privacy notice, we will notify you through a notice on our Website’s home page.

Privacy policy for extra EU

Privacy Policy for Switzerland

Policy

Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The data controller of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 - 6934 Bioggio, (hereinafter "GUESS"): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.

All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the Customer Care (00800 4837 7387 Mo-Fr 09:00 am.-1:00 pm CET +01:00).

GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS Privacy Policy. By visiting and using www.guess.eu, you are accepting and consenting to the practices described in this Privacy Policy and in the General Terms and Conditions posted in the applicable section of this site.

GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under 18, GUESS requires that you inform a parent or guardian about these Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Terms and Conditions before an order might be placed with GUESS.

Privacy Policy

Communication of Personal Data

Communicating your personal data to GUESS when requested in any of the many instances where personal data is collected through this site may be essential in order to achieve the purposes set down by the communication itself. Failure or refusal to provide accurate information when requested will cause inability of the online application, and therefore the GUESS organization shall not be in the position to process your request.

Communicating additional data to GUESS, other than those compulsory, is optional and will not produce any consequence with regard to the main purposes of your personal data collection.

Customer Rights

updating, correction and integration of your personal data;
cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law.

Should you choose to have your name and personal data removed from GUESS database, you can do so by calling the tool-free number 00800 4837 7387 (Mo-Fr 09:00 am.-1:00 pm CET +01:00).
Please note that although your personal information is deleted from our database for commercial purposes, the history of orders placed on our website will remain in our system for security reasons.

Privacy Policy Summary

The principles on which GUESS Privacy Policy is based are listed below:

to process data exclusively for the mentioned purposes and according to the methods illustrated;
to use data for other purposes only where the user has expressed its unequivocal consent to such use;
to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.

How and why we process your Personal Data

The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:

to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
to manage correspondence and service communications with you; to fulfil and deliver your orders;
to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
to carry out activities connected to marketing, market research and statistical processing.

In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.

GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.

The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. Some of those companies are established in countries outside of the European Economic Area, not having privacy legislation equivalent to the Swiss data protection legislation. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.

For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.

It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.

Cookies

GUESS site uses cookies to keep track of your shopping cart; GUESS uses cookies to deliver content specific to your interest and to save your password so you don’t have to re-enter it each time you visit our site

Security measures

GUESS will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above and we adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorised access, illicit types of processing and processing that is not in accordance with the purposes of data collection, as indicated in this Privacy Policy. However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security unless this is due to our negligence. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems).

Updates of the GUESS Privacy Policy

GUESS may modify or simply update this Privacy Policy, in part or completely, owing to variations of the laws and regulations that govern this matter and protect your rights. Such variations and updates of this Privacy Policy will be notified to users on the Privacy Policy page as soon as they are introduced and thus GUESS encourages you to periodically review this page.

Privacy Policy for Ukraine

Policy

Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The owner of personal data database of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 - 6934 Bioggio, (hereinafter "GUESS"): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.

All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the Customer Care (00800 4837 7387 Mo-Fr 09:00 am.-1:00 pm CET +01:00).

GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS Privacy Policy. By visiting and using www.guess.eu,you are accepting and consenting to the practices described in this Privacy Policy and in the General Terms and Conditions posted in the applicable section of this site.

GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under 18, GUESS requires that you inform a parent or guardian about these Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Terms and Conditions before an order might be placed with GUESS.

Privacy Policy

Communication of Personal Data

Customer Rights

You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself. You are also entitled to access your personal data containing in GUESS database and obtain information from GUESS as to the place of location of such personal data database and any third persons to whom your personal data are transferred to.

In addition, you may always be entitled to obtain from GUESS:

updating, correction and integration of your personal data;
cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law

Privacy Policy Summary

The principles on which GUESS Privacy Policy is based are listed below:

to process data exclusively for the mentioned purposes and according to the methods illustrated;
to use data for other purposes only where the user has expressed its unequivocal consent to such use;
to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.

How and why we process your Personal Data

The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:

to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
to manage correspondence and service communications with you; to fulfil and deliver your orders;
to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
to carry out activities connected to marketing, market research and statistical processing.

In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.

GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.

The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group, consequently your personal data may be transferred abroad to respective GUESS entity and such GUESS entity undertakes. (i) to maintain sufficient regime of protection of your personal data; and (ii) to use your personal data only for the purposes described in this Privacy Policy. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.

For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.

It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy and the fact of submitting his/her personal data to GUESS.

Cookies

Security measures

Updates of the GUESS Privacy Policy

Consent on personal data processing

Having read and accepted this Privacy Policy you agreed to the GUESS's processing, disclosure and international transfer of your personal information as described above in this Privacy Policy.

Privacy Policy for Turkey

Policy

Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The data controller of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 - 6934 Bioggio, (hereinafter "GUESS"): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.

This Privacy Policy is applicable for all the web sites owned or operated by GUESS, including, without limitation, the Web site currently located at www.guess.eu.

Your privacy is very important to us. Our Privacy Policy spells out GUESS’s commitment to respecting the privacy of the members and visitors to the website. We reserve the right to change this policy, which we'll do through online posting. This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. It also explains the steps we have taken to secure your personal information. Finally, it explains your options regarding the collection, use and disclosure of your personal information.

All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the Customer Care Guess.Onlinecare@ch.guess.eu.

GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS’s Privacy Policy. By visiting and using www.guess.eu,you are accepting and irrevocably consenting to the practices described in this Privacy Policy and in the Distant Sale Agreement posted in the applicable section of this site.

GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under eighteen (18), GUESS requires that you inform a parent or guardian about this Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Distant Sale Agreement before an order might be placed with GUESS.

Communication of Personal Data

Customer Rights

You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself.

In addition, you may always be entitled to obtain from GUESS:

updating, correction and integration of your personal data;
cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law;
Should you choose to have your name and personal data removed from GUESS database, you can do so by contacting Guess customer care at Guess.Onlinecare@ch.guess.eu.

Please note that although your personal information is deleted from our database for commercial purposes, the history of orders placed on our website will remain in our system for security reasons.

Privacy Policy Summary

The principles on which GUESS Privacy Policy is based are listed below:

to process data exclusively for the mentioned purposes and according to the methods illustrated;
to use data for other purposes only where the user has expressed its unequivocal consent to such use;
to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have expressly granted their consent;
to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.

How and why we process your Personal Data

The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:

to proceed with your purchase request, with reference to the fulfillment of your online order and accounting and fiscal activities related thereto;
to manage correspondence and service communications with you; to fulfill and deliver your orders;
to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
to carry out activities connected to marketing, market research and statistical processing.

In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason, GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.

GUESS may use your personal data to send you advertising about its products and services only if you grant your express consent.

The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.

For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies. You hereby grant your express consent that your personal data may be shared with the aforementioned companies.

It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when a user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.

Cookies

Sale of Business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Consent

By submitting your information you expressly consent to the use of that information as set out in this Privacy Policy.

External Links

Please be aware that the website may contain links to third-party web sites. If you visit these web sites by clicking on such links, these other sites may send their own cookies to visitors, collect data, or solicit personal information. This Privacy Policy does not cover any information that you disclose to such sites or that they may collect. The privacy policies of these other sites may be significantly different from this Privacy Policy. GUESS is not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your personal information collected there.

Security measures

GUESS will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above and we adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorizsed access, illicit types of processing and processing that is not in accordance with the purposes of data collection, as indicated in this Privacy Policy. However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems). As mentioned above GUESS has put in place various security procedures to protect your information. However, please be advised that the internet is not a secure medium.

Updates of the GUESS Privacy Policy

Guess may change, add or delete the Privacy Policy or any portion thereof from time to time in its sole discretion where it deems it necessary for legal, general regulatory and technical purposes, or due to changes in the services provided or nature or layout of the Site. Thereafter, you expressly agree to be bound by any such amended Privacy Policy. In this respect, GUESS encourages you to periodically review this page.

Privacy Policy for Azerbaijan

Policy

Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The data controller of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 – 6934 Bioggio (hereinafter, “GUESS”): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.

All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the Customer Care (Guess.Onlinecare@ch.guess.eu).

GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS Privacy Policy. By visiting and using www.guess.eu, you are accepting and consenting to the practices described in this Privacy Policy and in the General Terms and Conditions posted in the applicable section of this site.

GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under 18, GUESS requires that you inform a parent or guardian about these Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Terms and Conditions before an order might be placed with GUESS.

Privacy Policy

Communication of Personal Data

Customer Rights

You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to familiarize yourself with the content of your personal data accumulated in the information system; to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself.

In addition, you may always be entitled to obtain from GUESS:

updating, correction and integration of your personal data;
cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law.

Should you choose to have your name and personal data removed from GUESS database, you can do so by writing an email to Guess.Onlinecare@ch.guess.eu
Please note that although your personal information is deleted from our database for commercial purposes, the history of orders placed on our website will remain in our system for security reasons.

Privacy Policy Summary

The principles on which GUESS Privacy Policy is based are listed below:

to process data exclusively for the mentioned purposes and according to the methods illustrated;
to use data for other purposes only where the user has expressed its unequivocal consent to such use;
3. to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
4. to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
5. to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.

How and why we process your Personal Data

The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:

1. to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
2. to manage correspondence and service communications with you; to fulfil and deliver your orders;
3. to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
4. to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
5. to carry out activities connected to marketing, market research and statistical processing.

In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.

GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.

The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.

For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.

It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.

Cookies

Security measures

GUESS will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above and we adopt security measures that are sufficient to reduce the risks of destruction or loss of data – even if accidental – to a minimum, to impede unauthorized access, illicit types of processing and processing that is not in accordance with the purposes of data collection, as indicated in this Privacy Policy. However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security unless this is due to our negligence. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems).

Updates of the GUESS Privacy Policy

Privacy Policy for Macedonia, Norway, Albania, Serbia, Montenegro, Moldavia

Policy

Privacy Policy

Communication of Personal Data

Customer Rights

You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself.

In addition, you may always be entitled to obtain from GUESS:

updating, correction and integration of your personal data;
cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law.

Privacy Policy Summary

The principles on which GUESS Privacy Policy is based are listed below:

to process data exclusively for the mentioned purposes and according to the methods illustrated;
to use data for other purposes only where the user has expressed its unequivocal consent to such use;
to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.

How and why we process your Personal Data

The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:

to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
to manage correspondence and service communications with you; to fulfil and deliver your orders;
to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
to carry out activities connected to marketing, market research and statistical processing.

In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.

GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.

The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.

For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.

It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.

Cookies

Security measures

Updates of the GUESS Privacy Policy

Privacy Policy for Kazakhstan

Policy

Privacy Policy

Communication of Personal Data

Customer Rights

You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself.

In addition, you may always be entitled to obtain from GUESS:

updating, correction and integration of your personal data;
cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law.

Privacy Policy Summary

The principles on which GUESS Privacy Policy is based are listed below:

to process data exclusively for the mentioned purposes and according to the methods illustrated;
to use data for other purposes only where the user has expressed its unequivocal consent to such use;
to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.

How and why we process your Personal Data

The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:

to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
to manage correspondence and service communications with you; to fulfil and deliver your orders;
to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
to carry out activities connected to marketing, market research and statistical processing.

In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.

GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.

The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.

For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.

It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.

Cookies

Security measures

Updates of the GUESS Privacy Policy

Privacy Policy for Belarus

Policy

Privacy Policy

Communication of Personal Data

Customer Rights

You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself.

In addition, you may always be entitled to obtain from GUESS:

updating, correction and integration of your personal data;
cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law.

Privacy Policy Summary

The principles on which GUESS Privacy Policy is based are listed below:

to process data exclusively for the mentioned purposes and according to the methods illustrated;
to use data for other purposes only where the user has expressed its unequivocal consent to such use;
to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.

How and why we process your Personal Data

The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:

to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
to manage correspondence and service communications with you; to fulfil and deliver your orders;
to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
to carry out activities connected to marketing, market research and statistical processing.

In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.

GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.

The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.

For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.

It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.

Cookies

Security measures

Updates of the GUESS Privacy Policy

Privacy Policy Russia

Policy

Welcome to our GUESS web site. Please read this Privacy Policy carefully. It applies each time you visit GUESS site, surf through its pages or use its services, regardless of whether you purchase any products. The data controller of the information collected through this site is Guess Europe Sagl, with registered office in Switzerland, Strada Regina 44 - 6934 Bioggio, (hereinafter "GUESS"): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of any collected data.

All comments, queries or requests relating to the use of your personal data by GUESS are welcome and should be addressed to the Customer Care (00800 4837 7387 Mo-Fr 09:00 am.-1:00 pm CET +01:00).

GUESS recognizes the importance of protecting the personal data of visitors and customers of this website (e.g. identification data) as well as financial information (e.g. credit card number) collected from them. For this reason GUESS adopts specific policies and security measures to protect your personal data. The following information is provided by GUESS to enable you and all visitors of this website to be fully informed about GUESS Privacy Policy. By visiting and using www.guess.eu, you are accepting and consenting to the practices described in this Privacy Policy and in the General Terms and Conditions posted in the applicable section of this site and giving your express consent for the processing of Personal Data as provided hereunder.

GUESS informs you that GUESS does not collect personal data from anyone under the age of eighteen (18). If you are under 18, GUESS requires that you inform a parent or guardian about these Privacy Policy and the General Terms and Conditions mentioned above, as GUESS requires their consent and acceptance to the Privacy Policy and Terms and Conditions before an order might be placed with GUESS.

Privacy Policy

Communication of Personal Data

Customer Rights

You are entitled, at any time, to obtain confirmation from GUESS, in a clear and comprehensible form, if your personal data do or do not exist in GUESS database. You are also entitled to obtain information from GUESS about the source of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing; you have also the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning yourself.

In addition, you may always be entitled to obtain from GUESS:

updating, correction and integration of your personal data;
Cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law.

Privacy Policy Summary

The principles on which GUESS Privacy Policy is based are listed below:

to process data exclusively for the mentioned purposes and according to the methods illustrated;
to use data for other purposes only where the user has expressed its unequivocal consent to such use;
to make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s); not communicate, assign or transfer data to third parties for purposes exclusively connected to the third party, unless the users have received prior warning and have granted their consent;
to answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
to ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.

How and why we process your Personal Data

The personal data you provide may be processed by GUESS, both manually and using electronic tools, for the following purposes:

to proceed with your purchase request, with reference to the fulfilment of your online order and accounting and fiscal activities related thereto;
to manage correspondence and service communications with you; to fulfil and deliver your orders;
to verify that the data provided for the transaction are complete, valid, correct, and clear of fraudulent markers;
to subscript additional specific services, such as the GUESS newsletter, and other similar information bulletins about GUESS activities;
to carry out activities connected to marketing, market research and statistical processing.

In processing personal data that may, directly or indirectly, identify you, GUESS aims to abide by the principle of strict necessity. For this reason GUESS set up this site in such a way as to reduce use of your personal data to the absolute minimum: therefore, your personal data are not processed when the purpose of the specific activity can be achieved by using anonymous data.

GUESS may use your personal data to send you advertising about its products and services only if you grant your consent.

The “GUESS Customers” database is under the exclusive ownership of GUESS; it is available and may be shared with other companies belonging to GUESS Group. GUESS does not sell, rent or disclose its customers’ names, addresses, email addresses or other personal information to any non-Guess entity, except for the cases when such communication is mandatory by law or is required for purposes envisaged by the law, for which the person’s consent is not required; in these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for such purposes.

For maintenance of the web site, and to provide the e-commerce services and communication to its Customers, GUESS uses the services of a third party company. If necessary, the personal data shall be processed by this third party company only in the case in which this is instrumental to the collaboration of the third party with GUESS, and in respect of rigid constraints regarding contractual confidentiality. The data shall also be able to be communicated to consultants assisting GUESS for the management of electronic billing (mainly internet providers, shipping companies), banks and credit control agencies.

It could happen that GUESS may find itself processing personal data of third parties, communicated directly to GUESS by its own users, such as when an user buys a product to be delivered to a different person, or when the person who pays for a product is different from the final recipient of such product. It is however your own responsibility to obtain consent from this person before communicating his/her personal data to GUESS and to inform him/her about this Privacy Policy.

Personal Data are stored for a time period that is adequate for the purposes of data processing as defined above.

Cookies

Security measures

by means of firewall;
by means of recording and accounting user activity on the network, application, and system-wide levels;
by means of anti-virus protection;
by means of certified cryptographic protection of information;
by means of intrusion detection;
by means of security analysis tools;
by means of controls on physical access to personal data processing tools.

However, while GUESS takes all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold GUESS responsible for any breach of security unless this is due to our negligence. GUESS advises you to ensure that your computer is equipped with appropriate software to protect data transmission, both incoming and outgoing (such as up to date antivirus systems).

Updates of the GUESS Privacy Policy